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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

SmartNAV's mouse cursor is lagging in some windows

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.

by NaturalPoint - Mike » Thu Jul 19, 2012 11:32 am

What type of computer do you have? If you leave the task manager up while trying this, what does the processor usage look like?
NaturalPoint - Mike
 
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

by Franck Dernoncourt » Thu Jul 19, 2012 5:00 pm

When the mouse pointer lags, the application to which SmartNAV is hooked is eating 100% of one CPU core.

My computer:


--------[ EVEREST Ultimate Edition ]------------------------------------------------------------------------------------

Version EVEREST v5.50.2253 Beta
Benchmark Module 2.5.292.0
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer PC2010
Generator admin
Operating System Microsoft Windows 7 Ultimate 6.1.7600 (Win7 RTM)
Date 2012-07-20
Time 01:55


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Computer Type ACPI x64-based PC
Operating System Microsoft Windows 7 Ultimate
OS Service Pack -
Internet Explorer 8.0.7600.16385
DirectX DirectX 11.0
Computer Name PC2010
User Name admin
Logon Domain PC2010
Date / Time 2012-07-20 / 01:55

Motherboard:
CPU Type QuadCore AMD Phenom II X4 Black Edition 965, 3400 MHz (17 x 200)
Motherboard Name Asus M4A79XTD Evo (2 PCI, 2 PCI-E x1, 2 PCI-E x16, 4 DDR3 DIMM, Audio, Gigabit LAN, IEEE-1394)
Motherboard Chipset AMD 790X, AMD K10
System Memory 16384 MB (DDR3-1333 DDR3 SDRAM)
DIMM1: Corsair CMX8GX3M2A1333C9 4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (8-8-8-22 @ 592 MHz) (7-7-7-19 @ 518 MHz) (6-6-6-16 @ 444 MHz)
DIMM2: Corsair CMV4GX3M1A1333C9 4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (8-8-8-22 @ 592 MHz) (6-6-6-16 @ 444 MHz)
DIMM3: Corsair CMX8GX3M2A1333C9 4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (8-8-8-22 @ 592 MHz) (7-7-7-19 @ 518 MHz) (6-6-6-16 @ 444 MHz)
DIMM4: Corsair CMV4GX3M1A1333C9 4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (8-8-8-22 @ 592 MHz) (6-6-6-16 @ 444 MHz)
BIOS Type AMI (06/17/10)
Communication Port Communications Port (COM1)
Communication Port Standard Serial over Bluetooth link (COM11)
Communication Port Standard Serial over Bluetooth link (COM12)
Communication Port RIM Virtual Serial Port v2 (COM5)
Communication Port RIM Virtual Serial Port v2 (COM6)

Display:
Video Adapter ATI Radeon HD 5700 Series (1024 MB)
Video Adapter ATI Radeon HD 5700 Series (1024 MB)
Video Adapter ATI Radeon HD 5700 Series (1024 MB)
Video Adapter ATI Radeon HD 5700 Series (1024 MB)
Video Adapter ATI Radeon HD 5700 Series (1024 MB)
Video Adapter ATI Radeon HD 5700 Series (1024 MB)
3D Accelerator ATI Radeon HD 5770 (Juniper)
Monitor Compaq TFT5015 [15" LCD] (12211447461488)
Monitor LG W2443 [24" LCD] (2001393815)
Monitor Samsung SyncMaster P2450H (Analog) [24" LCD] (H9MZB11713)
Monitor Samsung SyncMaster T220(G)/MagicSyncMaster T220(G) (Digital) [22" LCD] (H9XQA16249)

Multimedia:
Audio Adapter ATI Radeon HDMI @ ATI Juniper/Broadway - High Definition Audio Controller
Audio Adapter ATI Radeon HDMI @ ATI Juniper/Broadway - High Definition Audio Controller
Audio Adapter VIA VT1708S @ ATI SB750 - High Definition Audio Controller

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Storage Controller ATTT95V7 IDE Controller
Disk Drive WDC WD15EARS-00Z5B1 ATA Device (1397 GB, IDE)
Disk Drive WDC WD8000AARS-00Y5B1 ATA Device (745 GB, IDE)
Optical Drive HL-DT-ST DVDRAM GH22NS50 ATA Device (DVD+R9:16x, DVD-R9:12x, DVD+RW:22x/8x, DVD-RW:22x/6x, DVD-RAM:12x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)
Optical Drive NKZKTE Z05MN45AB SCSI CdRom Device
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 80898 MB (4366 MB free)
D: (NTFS) 80999 MB (9976 MB free)
E: (NTFS) 49999 MB (21334 MB free)
F: (NTFS) 50999 MB (27496 MB free)
G: (NTFS) 440.5 GB (15.3 GB free)
H: (NTFS) 99 MB (69 MB free)
I: (NTFS) 29999 MB (7209 MB free)
M: (NTFS) 1122.8 GB (0.9 GB free)
Total Size 1849.5 GB (85.1 GB free)

Input:
Keyboard HID Keyboard Device
Keyboard HID Keyboard Device
Keyboard Logitech HID-Compliant Keyboard
Mouse HID-compliant mouse
Mouse HID-compliant mouse
Mouse HID-compliant mouse
Mouse HID-compliant mouse
Mouse Logitech HID-compliant G3/MX518 Optical Mouse

Network:
Network Adapter Bluetooth Device (Personal Area Network)
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20) (192.168.0.12)
Network Adapter VirtualBox Host-Only Ethernet Adapter (192.168.56.1)
Modem Standard Modem

Peripherals:
Printer Adobe PDF
Printer Fax
Printer hp deskjet 5550 series (HPA)
Printer Metafile to EPS Converter
Printer Microsoft XPS Document Writer
Printer PDFCreator
FireWire Controller VIA OHCI Compliant IEEE 1394 Host Controller (PHY: VIA VT6307)
USB1 Controller ATI SB750 - OHCI USB Controller
USB1 Controller ATI SB750 - OHCI USB Controller
USB1 Controller ATI SB750 - OHCI USB Controller
USB1 Controller ATI SB750 - OHCI USB Controller
USB1 Controller ATI SB750 - OHCI USB Controller
USB2 Controller ATI SB750 - EHCI USB 2.0 Controller
USB2 Controller ATI SB750 - EHCI USB 2.0 Controller
USB Device EPSON Perfection 1660
USB Device Generic Bluetooth Adapter
USB Device Generic USB Hub
USB Device Generic USB Hub
USB Device Generic USB Hub
USB Device Hercules Dualpix Exchange Mic
USB Device Hercules Dualpix Exchange
USB Device Logitech USB G3 (MX518) Optical Mouse
USB Device NaturalPoint SmartNav 4
USB Device USB Audio Device
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Printing Support

DMI:
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version 2102
DMI System Manufacturer System manufacturer
DMI System Product System Product Name
DMI System Version System Version
DMI System Serial Number System Serial Number
DMI Chassis Manufacturer Chassis Manufacture
DMI Chassis Version Chassis Version
DMI Chassis Serial Number Chassis Serial Number
Franck Dernoncourt
 
Posts: 45
Joined: Mon Apr 02, 2012 1:48 pm

by Franck Dernoncourt » Fri Jul 20, 2012 5:02 am

Here is the biggest issue I face when using SmartNAV in Microsoft Windows 7: the mouse cursor lags whenever it is hooked within an application which tends to freeze, even slightly (e.g. Windows Explorer, Microsoft Word, etc.). For example, when I want to select a piece of text in Adobe Professional, I use the drag mode of the dwell clicking software but often Adobe Professional lags as soon as I begin to select the text. As a result, SmartNAV's mouse cursor lags and the dwell clicking software clicks before I can make the entire selection. This is therefore really inconvenient sometimes to such a point that I have to use the computer mouse. Any idea how to solve this issue?

Also, in some Windows, SmartNAV's mouse cursor doesn't move at all, e.g. in Windows' device manager (Control Panel -> Device Manager).

Thanks for your help,
Francky
Franck Dernoncourt
 
Posts: 45
Joined: Mon Apr 02, 2012 1:48 pm

by NaturalPoint - Mike » Mon Jul 23, 2012 9:51 am

If you go to your task manager - processes tab, right click on SmartNav.exe, then go to set priority - above normal.

How does it work then?
NaturalPoint - Mike
 
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

by Franck Dernoncourt » Mon Jul 23, 2012 11:33 am

SmartNav.exe's priority is set to high. (I elevated the priority quickly after first time I used SmartNAV)
Last edited by Franck Dernoncourt on Mon Jul 23, 2012 12:59 pm, edited 0 times in total.
Reason: typo
Franck Dernoncourt
 
Posts: 45
Joined: Mon Apr 02, 2012 1:48 pm

by NaturalPoint - Mike » Mon Jul 23, 2012 11:53 am

If you're running SmartNav elevated to admin, try running the program you're having issues with elevated as well.
NaturalPoint - Mike
 
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR


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