Search found 13 matches

by jedicharles
Tue Aug 29, 2017 3:35 pm
Forum: SmartNAV Support
Topic: Can the speed be configured to be over 20?
Replies: 2
Views: 1409

Re: Can the speed be configured to be over 20?

20 was becoming difficult for me until I discovered adjusting the pointer speed in the regular Windows Mouse Properties control panel had an effect on the SmartNav. Hope this helps..
by jedicharles
Sat May 06, 2017 4:15 pm
Forum: SmartNAV Support
Topic: Windows 10 Creators Update Build 15063 Sticking Cursor
Replies: 12
Views: 4747

Re: Windows 10 Creators Update Build 15063 Sticking Cursor

MikeWitham wrote:jedicharles,

Tested this with a few users and it seems to resolve the issue. Thank you for posting this.
You are welcome. I am glad to help.
by jedicharles
Fri Apr 28, 2017 6:19 pm
Forum: SmartNAV Support
Topic: Windows 10 Creators Update Build 15063 Sticking Cursor
Replies: 12
Views: 4747

Re: Windows 10 Creators Update Build 15063 Sticking Cursor

I found a workaround on my own! 1. Open SmartNav Settings 2. Click on the Behavior tab 3. Adjust the Mouse Override Delay to 0.0 seconds... and the behavior goes away. I only use the SmartNav for a mouse so I don't know how this effects people who also use a regular mouse but I am so glad I found a ...
by jedicharles
Tue Apr 25, 2017 3:43 pm
Forum: SmartNAV Support
Topic: Windows 10 Creators Update Build 15063 Sticking Cursor
Replies: 12
Views: 4747

Re: Windows 10 Creators Update Build 15063 Sticking Cursor

I should add that the cursor problem only occurs when one of these apps are in focus. If you click on the desktop top, the cursor behaves normal until I click on the app to bring it into focus. The problem mostly goes away when the video driver is removed but then I can't use 3D apps and unable to u...
by jedicharles
Tue Apr 18, 2017 4:28 pm
Forum: SmartNAV Support
Topic: SmartNav and Windows 10 Creator! Update
Replies: 4
Views: 2058

Re: SmartNav and Windows 10 Creator! Update

Same here, I reported it in another thread. For me it is mainly causing trouble for me in the Edge browser, all Microsoft Office apps and some dialog boxes here and there. Support is suggesting updating your video drivers but that doesn't seem to help in my case.
by jedicharles
Mon Apr 17, 2017 4:44 pm
Forum: SmartNAV Support
Topic: Product Development Status Update?
Replies: 3
Views: 1519

Re: Product Development Status Update?

Thanks for listening to our concerns. I can't speak for AccessibleGamer, but sometimes people with disabilities can feel very marginalized and feel many of their concerns are not heard. I get from you, Michael, that you do care and I thank you for that. I will certainly get you that email.
by jedicharles
Mon Apr 17, 2017 2:37 pm
Forum: SmartNAV Support
Topic: Product Development Status Update?
Replies: 3
Views: 1519

Re: Product Development Status Update?

I am also a user with a disability and I am also concerned about the lack of further development. I think the hardware is great and the software is also good for the most part but when operating systems change, problems crop up and the software needs fixing. If Natural Point would be interested, I h...
by jedicharles
Fri Apr 14, 2017 6:08 pm
Forum: SmartNAV Support
Topic: Windows 10 Creators Update Build 15063 Sticking Cursor
Replies: 12
Views: 4747

Re: Windows 10 Creators Update Build 15063 Sticking Cursor

Hello, This is also happening on another one of our product lines and I'm trying to find the best solution. So far the solution has been to update your video drivers and reboot the system. Could you please try that and let me know the results? Regards, The best I could do was to remove my video dri...
by jedicharles
Fri Apr 14, 2017 2:44 pm
Forum: SmartNAV Support
Topic: Windows 10 Creators Update Build 15063 Sticking Cursor
Replies: 12
Views: 4747

Re: Windows 10 Creators Update Build 15063 Sticking Cursor

Well, that's no good. I genuinely hope this gets fixed soon. I don't know what Microsoft did to cause this but it is likely on Natural Point to fix it.