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<t>Update: I never was able to install the software. I used the zip file you sent me after I called you. The program will not install for me. Since I updated some stuff and played around with my bios, chipset drivers, video card , I got it working. Dont ask me what changed to get it to work though b...

<t>Update: STILL having problems getting this thing to work. <br/> <br/> Updated DirectX and Video Drivers. No Luck. I am beginning to think this software is flawed BIG TIME? I tried version 5 both release and beta. The Zip file that was sent to me and version 4. Nothing will install with out errors...

<t>ok Im running into the same problem here today. Now the TrackerIR5 program will not start.<br/> <br/> "error extracting support file<br/> the server threw an exception"<br/> <br/> <br/> What can be causing this issue? I have updated Video Drivers, No antivirus Running at the time I try to start t...

<t>Update: After updating my video card drivers, the program started and worked. <br/> <br/> Here are the Video card Specs for anyone interested.....<br/> Primary Adapter <br/> Graphics Card Manufacturer Powered by ATI <br/> Graphics Chipset ATI Radeon HD 4800 Series <br/> <br/> Driver Packaging Ver...

<t>Just got TrackerIR 5 Pro and downloaded the software. Went to install and I get an error message.<br/> <br/> "error extracting support file<br/> the server threw an exception"<br/> <br/> 1. Turned off antivirus application prior to download and during install. No luck!<br/> 2. Tried to run it as ...