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<t>OK Jim, I've tried installing it on W2K and it has failed there as well. I took some screenshots of the process and can email them to you in a Word document if you want to see them.<br/> <br/> Based on your previous postings this additional failure suggests a problem with the device itself.<br/> ...

<t>Hi Jim, thanks for your prompt response.<br/> <br/> > The only way for this problem to occur is <br/> > for the hardware to be plugged in before<br/> > the software is installed, or quit the install<br/> > proceedure before it has finished or try to <br/> > select some different driver. <br/> <br...

<t>OK, we can add me to the list of customers with this problem, with identical symptoms. <br/> <br/> I've followed the instructions given earlier in this thread to try and solve the problem, up to but not including reinstalling XP from scratch. <br/> <br/> I bought the product with great enthusiasm...