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I did another uninstall/reinstall last night, making sure I deleted the SmartNav folder, and all is once again well. Thanks for that tip, Vincent. It should have been a no-brainer for me.

No, I did not delete the SmartNAV folder. I'll obtain the other answers the next time I visit her and post the answers. Thanks Vincent.

<t>I provide computer support for a woman who uses the SmartNav4 device on a Windows Vista computer. She's running the SmartNav 3.20.037 software. The computer recently developed an issue whereby her cursor makes sporatic movements within the "box" you see on the screen as she hovers over an icon to...