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Mike,
Thanks for troubleshooting this with me. I did end up ordering another camera. It came today and works fine without re-installing the software. I guess it was really a dead camera, but I appreciate your helping me look for other causes first

Bill

Thanks for getting back to me, Mike. I do have a laptop that I used to test it, following your suggestion. Had no issues installing the software, drivers, etc. Did that before connecting the camera. After connecting the camera and running the software, the symptoms are exactly the same as on my othe...

Yes, my device shows up as TrackIR5 and for what it's worth, Windows thinks the device is functioning normally. The camera view shows the coordinate grid as normal with the circles centered at zero (centered). It does not respond to head movements (not surprising as the LED is not lit). At the lower...

I have been using my TrackIR5 with a hat clip for years with FSX. Everything has been working fine, including this afternoon. I took a break for a while and then tried to start the camera for another flight. Suddenly, only four dim red lights in the center of the camera light. The green ready light ...

Yes I do. I reinstalled the TrackIR software and now things seem to work fine.

<t>Hi,<br/> <br/> I finally uninstalled the EZdoc (EZCA) software after being frustrated with some issues. I followed the uninstall directions (reset cameras with configuration tool, then used uninstaller). I then went back into TrackIR and rechecked "True View".<br/> <br/> The problem is that altho...