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Hello, I recently received my TrackIR 5 w/ Pro Clip and the Pro Clip was broken on arrival. How do I go about returning the pro clip for a replacement one? Also, do I need to send back the entire package or just the pro clip?

<t>My TrackClip Pro was broken on arrival and i have to send it back so I'm using the HatClip. So my TrackIR 5 sensor is plugged directly into the PC.<br/> <br/> I'm running Windows XP.<br/> <br/> In the Device Manager I see one called "NaturalPoint Devices" and then a subcategory named "USB Device"...

<t>Hi, I just received my TrackIR 5 and Pro Clip today. I installed the TrackIR 5 software and then plugged everything in. My computer popped up with the device detected bubble and displayed TrackIR 5 indicating that it was connected correctly. I then opened the TrackIR 5 software only to show:<br/>...