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<t>Our charity's trying to help a someone remotely who's reporting that the cursor behaves erratically but only when using the Apple Mail application. Before we arrange to make the six-hour trip to check the machine, is this a known issue? The SmartNav is six months old and the Mac's running Mountai...

<t>Ah... no need - I've found the problem. The hinge on my laptop, which has, up until now withstood all the forces that man and nature could throw at it, has just collapsed. The immense weight of the SmartNav must have been too much for it.<br/> <br/> I should have suspected that earlier. My apolog...

Just taken delivery of a new SmartNav 3, and I'm running it on Windows 2000. If I hold my head absolutely still, the cursor very slowly sinks vertically down to the bottom of the screen. It's not the SmartNav's mounting bracket or joints - they're firm enough. Any ideas?