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I have just recieved a new Track IR 4 product after sending it back for a replacement. I installed Version 5.2.2 - Final for track IR 4 clip pro and it doesnt recognize the device when I open up the track IR short cut. I have a blue LED light on the camera but doesnt recognize the device in the mana...

Hello, I am sure we can resolve your issue. Could you please submit a ticket with us at: help.naturalpoint.com Best Regards, I have submitted a ticket, and I have talked to you by email. You were saying that you needed a serial number. I sent you the serial number and I am awaiting an RMA # now for...

I am having the same issue as the OP. I just bought this a week ago and the camera doesnt even work at all. I have tried all suggestions. PLease help

Thanks