Search found 553 matches

by steven.andrews
Wed Mar 18, 2020 11:40 am
Forum: VR
Topic: Compability Motive, Unity, Oculus Quest
Replies: 1
Views: 140

Re: Compability Motive, Unity, Oculus Quest

Hello Lucie, Thanks for reaching out to the community regarding your VR streaming questions. Motive 1.9 is a little older, and there is always a possibility that something in the streaming protocol could have changed between then and the versions that began supporting our VR plugins. We try to maint...
by steven.andrews
Mon Mar 09, 2020 10:16 am
Forum: VR
Topic: HP Reverb support?
Replies: 1
Views: 124

Re: HP Reverb support?

Hi BrunoMartelli,

I do not know of any HP Reverb work in our pipeline currently. We are pretty set with the Vive, Vive Pro and Valve Index for now.

Thanks,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com
by steven.andrews
Wed Mar 04, 2020 4:18 pm
Forum: VR
Topic: Unreal Engine 4 Plugin 1.23 Deprecated Oculus Support?!?
Replies: 7
Views: 830

Re: Unreal Engine 4 Plugin 1.23 Deprecated Oculus Support?!?

The OpenVR Driver will currently work with the Vive, Vive Pro and Valve Index. We did try to integrate the Oculus, but ran into issues with how they implemented their steamvr integration. Unfortunately, since we are not developing clips for the new models, we are not likely to continue pursuing Ocul...
by steven.andrews
Thu Feb 27, 2020 11:40 am
Forum: VR
Topic: Unreal Engine 4 Plugin 1.23 Deprecated Oculus Support?!?
Replies: 7
Views: 830

Re: Unreal Engine 4 Plugin 1.23 Deprecated Oculus Support?!?

Hi BrunoMartelli, Thank you for reaching out to the community regarding Oculus support in the Unreal plugin. We have deprecated Oculus support partially due to the ongoing maintenance burden; Oculus has a track record of breaking our integrations in ways we are not capable of fixing on our end. Ocul...
by steven.andrews
Tue Feb 25, 2020 12:43 pm
Forum: Motive
Topic: Blank exported .csv file
Replies: 2
Views: 263

Re: Blank exported .csv file

Hello shneidr518, Thank you for reaching out to the community regarding your export issue. I just tested with motive 2.2.0, and CSV export seems to be working correctly for me. Could you please reach out to our Support team directly, and share a copy of your take as well as a screenshot of your expo...
by steven.andrews
Tue Feb 11, 2020 11:22 am
Forum: Camera SDK
Topic: Slim 13e No power on POE
Replies: 1
Views: 548

Re: Slim 13e No power on POE

Hello Lightside, It sounds like the cameras have stopped working and may be in need of repair. Please feel free to reach out to us directly so we can issue an RMA. When doing this, please include the serial number for the cameras, and the steps you performed when troubleshooting. Thanks, Steven -- S...
by steven.andrews
Tue Feb 11, 2020 11:10 am
Forum: Motive
Topic: Refine Rigid Body
Replies: 2
Views: 494

Re: Refine Rigid Body

Hi Joseph, You seem to be looking at the documentation for Motive 2.0, not 2.2. The rigid body refinement has been moved to the Builder pane. You can find the current walk-through here . If you continue to struggle with this, feel free to reach out to us directly and we will be happy to help. Cheers...
by steven.andrews
Thu Feb 06, 2020 1:15 pm
Forum: General OptiTrack Support
Topic: Camera Focus when using custom Active Markers (LEDs)
Replies: 4
Views: 672

Re: Camera Focus when using custom Active Markers (LEDs)

My pleasure Joseph! When setting the cameras, you usually want to lock down the aperture before focusing. Exposure settings, in Motive, could be adjusted later if you need to increase the light seen by the cameras. The wand size is really more about the size of the capture area. If you are capturing...
by steven.andrews
Tue Feb 04, 2020 11:25 am
Forum: Motive
Topic: Markers' mean error diverges
Replies: 4
Views: 490

Re: Markers' mean error diverges

Thanks Orita, Motive 1.7.5 is quite old, and not something that was well documented. The status panel does not exist in that version, but I believe the residual may display somewhere at the bottom of Motive. If not, I am not sure where to find the information we are looking for. Best, Steven -- Stev...
by steven.andrews
Mon Feb 03, 2020 12:59 pm
Forum: OptiTrack Data Streaming
Topic: Socket size in the OptiTrack Data Streaming
Replies: 1
Views: 428

Re: Socket size in the OptiTrack Data Streaming

Hi Joseph, This is an advanced property that should typically not be modified. This setting is specific to Unicast setups. Motive does not limit the throughput rate. However, we do set the socket option to non-blocking. This means when the Socket send buffer does not have enough space for the packet...