Search found 591 matches

by steven.andrews
Tue Nov 24, 2020 1:45 pm
Forum: Motive
Topic: Unable to Load audio in TAK: Wasapi audio player source and target channel do not match
Replies: 1
Views: 15

Re: Unable to Load audio in TAK: Wasapi audio player source and target channel do not match

Hi RaveTZ, Audio recording in Motive relies on the Window's audio devices and settings. Things are typically configured in the Window's Sound Control Panel in advance, so the recording and playback settings will match. Unfortunately, there is no way to access or export the audio from a Take without ...
by steven.andrews
Mon Nov 16, 2020 10:32 am
Forum: OptiTrack MarketPlace
Topic: Looking for an Arena software .exe file of 1.7 version (2011 earlier)
Replies: 3
Views: 438

Re: Looking for an Arena software .exe file of 1.7 version (2011 earlier)

Hi artoo, Thanks for checking with us first. Running the software will still require an active license and the hardware the license is tied to. If you send the link directly to akrapolu that should be ok. Best, Steven -- Steven Andrews OptiTrack | Senior Customer Support Engineer help.naturalpoint.c...
by steven.andrews
Fri Nov 13, 2020 12:28 pm
Forum: General OptiTrack Support
Topic: V120:Trio Sync Out Troubleshooting
Replies: 1
Views: 289

Re: V120:Trio Sync Out Troubleshooting

Hi gj2000, This sounds like it may be a device issue, so we will likely need to inspect it. Since you have opened a ticket with our Support team we will work with you there for any further troubleshooting and repair. Thanks, Steven -- Steven Andrews OptiTrack | Senior Customer Support Engineer help....
by steven.andrews
Thu Nov 12, 2020 11:46 am
Forum: General OptiTrack Support
Topic: Tracking Quality Issues
Replies: 4
Views: 243

Re: Tracking Quality Issues

Hi Fabio,

Thank you for the thoughtful gesture.

I updated the title for you.

Cheers,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com
by steven.andrews
Tue Nov 10, 2020 11:07 am
Forum: Camera SDK
Topic: returning images with precision mode, are they pre-undistorted?
Replies: 1
Views: 316

Re: returning images with precision mode, are they pre-undistorted?

Hi antithing, Thank you for reaching out to the community regarding your questions. We believe the images should be distorted when you receive them, but it sounds like that is not the case in your experience. The intrinsics supplied in the Camera SDK are estimates based on the camera model. We do no...
by steven.andrews
Tue Nov 10, 2020 10:39 am
Forum: General OptiTrack Support
Topic: Tracking Quality Issues
Replies: 4
Views: 243

Re: Tracking Quality Issues

Hello Fabio, Thank you for reaching out to the community regarding your tracking difficulties. These types of issues are difficult to troubleshoot without seeing the data. If you would like some help, please feel free to reach out to our Support team directly. When you do, please share a recording (...
by steven.andrews
Fri Nov 06, 2020 9:56 am
Forum: General OptiTrack Support
Topic: Audio Exporter in the NMotive API
Replies: 1
Views: 126

Re: Audio Exporter in the NMotive API

Hello Aurélien, Audio export is not possible in the current version of the batch processor, but this has been added for the upcoming Motive 3.0 We hope to release the new version before the end of the year. Cheers, Steven -- Steven Andrews OptiTrack | Senior Customer Support Engineer help.naturalpoi...
by steven.andrews
Wed Nov 04, 2020 12:19 pm
Forum: Camera SDK
Topic: Motive API for Simulink
Replies: 1
Views: 123

Re: Motive API for Simulink

Hello Momin, Thank you for sharing your questions with the community. The .ttp file has been replaced with .motive files. You can find some more information on this in our documentation . If you need any more help, please feel free to reach out to our Support team directly. Best, Steven -- Steven An...
by steven.andrews
Fri Oct 30, 2020 12:15 pm
Forum: Motive
Topic: Calling Calibration File
Replies: 7
Views: 850

Re: Calling Calibration File

My pleasure petero1, When Motive shuts down it saves the current settings and calibration to the ProgramData folder. When it is launched, it restores the previous settings and calibration. C:\ProgramData\OptiTrack\MotiveProfile.motive C:\ProgramData\OptiTrack\Motive\System Calibration.cal Cheers, St...
by steven.andrews
Thu Oct 29, 2020 1:43 pm
Forum: Motive
Topic: Calling Calibration File
Replies: 7
Views: 850

Re: Calling Calibration File

Hi petero1, The calibration is separate from the profile. Loading a profile will not restore a previous calibration. You can learn more about the file types and what is saved in each, here . Best, Steven -- Steven Andrews OptiTrack | Senior Customer Support Engineer help.naturalpoint.com support@opt...