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After having a friend help, I had to close the program once after a reinstall... without a powering down or restart of the PC. I never tried just closing it again after it opened because I can't open it again without physical help. Apparently, closing the program by clicking on the X (in Windows) is...

I reinstalled video drivers but, no effect... and I'm not sure how to start a ticket.

Sounds like a good plan. It's gonna take me about a week because I have a lot of awesome stuff happening right now but I will comment here again after I attempt that, no matter the result. Thanks for being so "on it" all the time. This device changed my life.

It does seem that way. One of my PCs just did a major update today but I haven't tested to see if the problem persists. I've been leaving my machines on for days on end to avoid the issue. Can you recommend a course of action, or...?

I'm now having this issue on 2 of my PCs, within a few days of each other.

So, my friends and I are starting a game company and we've actually been meaning to communicate with you about this issue and a few others, but I believe I can shed some light on this problem. I have issues using the dwell clicker with quite a few games (off the top of my head I can name Banished, R...

So, Im having an issue with the software that I can't seem to resolve. I physically moved my PC to a new location and after I plugged everything back in, the program wouldn't open back up. No errors, and the light on the device would come on but stay red. I ran the repair option with the installer a...

Ok, my bad I guess? After the 3rd reset I attempted a 4th and then another reinstall out of sheer desperation. Everything worked and is still working perfectly. I can only chalk it up to the fickle will of Zeus.

I was using Windows 7, and finally decided to go ahead with the free Windows 10 upgrade. My SmartNav device worked for about a half a second before it completely stopped working. The software opened up but didn't track my reflective dot. It gave me no error messages, it simply didn't track. The ligh...

I, too, just purchased my second unit because of the same problem. I didn't contact anybody because it was well past the warrantee. I got a second computer and was transferring the smartnav device between the two machines by unplugging it from the mini-usb port on the back of the device. After only ...