Search found 26 matches

by joe.lee
Thu Jul 12, 2018 11:39 am
Forum: TrackIR 4
Topic: Track IR 4 camera has stopped working
Replies: 4
Views: 300

Re: Track IR 4 camera has stopped working

Thank you. It almost sounds like the device is not capturing any frames at all. If you get in touch with us, we can do further troubleshooting together to narrow down the issue.

Regards,
by joe.lee
Wed Jul 11, 2018 9:44 am
Forum: TrackIR 5
Topic: TrackIR 5 stopped working all of a sudden
Replies: 7
Views: 653

Re: TrackIR 5 stopped working all of a sudden

Hello all, We have tested it against the recent windows update (v1803) on multiple computers, but somehow we were not able to reproduce any crash/connection issues. We are still keeping an eye on it, but if you need further assistance, please email us at support@naturalpoint.com with the descriptio...
by joe.lee
Tue Jul 10, 2018 10:44 am
Forum: TrackIR 5
Topic: Constant updates
Replies: 4
Views: 545

Re: Constant updates

Hello Hopper, Thank you for sharing this. I'm sure there are other people curious about why this is happening. What you are seeing is normal. TrackIR games list is actually being updated. In addition to publicly available titles, there are other development titles that are actively being added in t...
by joe.lee
Tue Jul 10, 2018 10:36 am
Forum: TrackIR 4
Topic: Track IR 4 camera has stopped working
Replies: 4
Views: 300

Re: Track IR 4 camera has stopped working

Hello Pharoah, If 4 red IR LEDs are illuminating, the device is probably getting powered okay. Does this device get detected in the TrackIR software? If it's being detected but not seeing the three green dots, it might be a problem on the imager. In that case, I would suggest contacting support@nat...
by joe.lee
Tue Jul 10, 2018 10:07 am
Forum: TrackIR 5
Topic: TrackIR 5 stopped working all of a sudden
Replies: 7
Views: 653

Re: TrackIR 5 stopped working all of a sudden

Hello all,

Thank you for reporting this issue. We are currently investigating whether the recent windows update introduced a problem with TrackIR. I will keep everyone posted in this thread. We apologize for the inconvenience.

Regards,
by joe.lee
Wed May 30, 2018 2:29 pm
Forum: OptiTrack Data Streaming
Topic: Motive API : TT_FrameTimeStamp
Replies: 1
Views: 146

Re: Motive API : TT_FrameTimeStamp

Hello kimtae55, TT_FrameTimeStamp function returns a timestamp, in seconds, since the camera system process started. The exact start time will vary depending on a number of factors including the camera system specs and the software build used. Thus, the returned value would not be very useful infor...
by joe.lee
Wed Mar 28, 2018 9:20 am
Forum: SmartNAV Support
Topic: Windows 10 update deletes mouse driver.
Replies: 1
Views: 261

Re: Windows 10 update deletes mouse driver.

Hello lillepunk8907, Windows update can sometimes conflict with the device driver for SmartNav. If for some reason SmartNav driver is not registering properly, you can manually point it to the driver location (C:\Program Files (x86)\NaturalPoint\USB Drivers x64) from the Windows Device Manager. Or ...
by joe.lee
Mon Mar 26, 2018 3:16 pm
Forum: TrackIR 5
Topic: Z axis going nuts.. confused ...
Replies: 1
Views: 374

Re: Z axis going nuts.. confused ...

Hello Neko77025, Are you seeing this issue on the client game side? Or can you see the same behavior on the TrackIR software? Do you have the Trueview feature enabled? If you could do a screen capture (video) of this behavior and share it with us, that will be very helpful for us to take a closer l...
by joe.lee
Mon Mar 26, 2018 1:42 pm
Forum: TrackIR 5
Topic: Inverted roll after 90°
Replies: 8
Views: 1099

Re: Inverted roll after 90°

We are still not sure what could have changed it, we are having no luck with reproducing the issue, or the change in behavior, reported in this thread. Could someone revert back to an older version of windows update and confirm that this changed? I would suggest disabling or dampening down the roll...
by joe.lee
Thu Mar 22, 2018 2:45 pm
Forum: TrackIR Enhanced Game Discussions
Topic: compatiblity with P3D V4.2??
Replies: 1
Views: 589

Re: compatiblity with P3D V4.2??

Hello MrAflac9916, I'm not aware of any breaking changes that were made for v4.2. Prepare3d uses SimConnect library for communicating with TrackIR server. I am suspecting this was somehow not updated properly. Could you check if this is included in the following installation directory? They are loc...