Search found 55 matches

by joe.lee
Fri May 21, 2021 10:22 am
Forum: TrackIR 5
Topic: At a Loss
Replies: 4
Views: 3201

Re: At a Loss

Hello, If the issue goes away when using the TrackClip pro, it is possible that there are reflective objects in the background that's adding noise to the data when using the HatClip ( reflector clip ). When using the hat clip, do you see any other red blobs in the camera view other than the three ma...
by joe.lee
Fri May 21, 2021 9:42 am
Forum: TrackIR 5
Topic: Defective TrackIR5?
Replies: 15
Views: 9492

Re: Defective TrackIR5?

Hello, If the device is not being detected at all by the Windows Device Manager, not even as an unknown device , it could point to an issue on the device hardware. Please test with different USB ports on the computer; ideally one directly on the back of the PC. Also, if there is a way to test the un...
by joe.lee
Thu May 20, 2021 1:30 pm
Forum: TrackIR 5
Topic: Can't make TrackIR window appear in Windows 10
Replies: 19
Views: 23216

Re: Can't make TrackIR window appear in Windows 10

Hello, Thank you for reporting this, we will look into improving this behavior. If you wish to reset the window size and make it reappear, we can reset the Settings.xml file, which stores all the settings related to the size of the program window. We can either remove this or rename this file to mak...
by joe.lee
Thu May 20, 2021 1:21 pm
Forum: TrackIR 5
Topic: At a Loss
Replies: 4
Views: 3201

Re: At a Loss

Hello, When there is a tracking problem, we would want to check the Camera View in TrackIR software to make sure the 3-markers on the clip is being tracked well in the view. You can access the camera view by right-clicking on the viewport and selecting the Camera view: upload1.png For the head track...
by joe.lee
Thu May 20, 2021 12:37 pm
Forum: TrackIR 5
Topic: Device NOT Detected HELP
Replies: 4
Views: 6207

Re: Device NOT Detected HELP

Hello, If the device is not getting detected, the first thing we would want to do is to check the Windows Device Manager to see whether if the device is getting detected by the PC. This will narrow down the issue for us. 1) If everything is working fine, TrackIR will be listed under NaturalPoint dev...
by joe.lee
Tue Sep 01, 2020 3:18 pm
Forum: TrackIR 5
Topic: My TrackIR 5 don´t works Mircrosoft Flight Simulator 2020
Replies: 1
Views: 3391

Re: My TrackIR 5 don´t works Mircrosoft Flight Simulator 2020

Hello, This could happen if your gameslist is not up-to-date. MSFS2020 was added only recently, so you may need to update the games list in order to use it with TrackIR. Please try clicking on the TrackIR button at the top-left corner and check for game updates. If it's updated properly, you should ...
by joe.lee
Tue Sep 01, 2020 12:37 pm
Forum: TrackIR 5
Topic: How can I add more points to the Track IR curve
Replies: 1
Views: 2373

Re: How can I add more points to the Track IR curve

Thank you for the feedback on this. Unfortunately, TrackIR doesn't support adding additional nodes to the curve.
Could you provide some descriptions of why you need multiple dead zones in the curve?

Regards,
by joe.lee
Tue Sep 01, 2020 10:07 am
Forum: TrackIR 5
Topic: Dead zone and Pausing
Replies: 7
Views: 4686

Re: Dead zone and Pausing

Hello, Thank you for reporting this. This happens because when TrackIR stops sending data to MSFS for a certain amount of time, it considers the device as disconnected and resets the view. We have already brought this up with MSFS devs and they are working on a workaround on this, which I expect to ...
by joe.lee
Tue Sep 01, 2020 9:42 am
Forum: TrackIR 5
Topic: TrackIr MSFS2020 Updates
Replies: 1
Views: 2355

Re: TrackIr MSFS2020 Updates

Hello,

This could happen if the TrackIR software does not have access to the internet or if there is a security software that's blocking it.
The same topic has discussed in the following thread: viewtopic.php?f=60&t=16479

Regards,
by joe.lee
Mon Aug 31, 2020 12:43 pm
Forum: TrackIR 5
Topic: Crash on Profile Save
Replies: 1
Views: 2170

Re: Crash on Profile Save

If the profile is corrupted, or does not match the XML format that TrackIR uses, it could cause the crash. Please make sure you are placing the files in the following directory to import them. C:\Users\[your.username]\AppData\Roaming\NaturalPoint\TrackIR 5\Profiles Also, you might want to try renami...