Search found 77 matches

by Chris.Johnson
Wed May 15, 2019 10:45 am
Forum: SmartNAV General
Topic: SmartNav - no longer in production
Replies: 2
Views: 1258

Re: SmartNav - no longer in production

Hello, Thank you for posting this question. I can confirm that SmartNAV is no longer in production. However, we will still continue to support SmartNAV. There are no plans to stop support, or repairs at this point. After 20 years of helping people to use their computers more effectively, SmartNav ha...
by Chris.Johnson
Fri May 10, 2019 10:37 am
Forum: Software Profiles
Topic: Camera not detected
Replies: 2
Views: 81

Re: Camera not detected

Hello jerryb,

Is this a new device? This may be solved quicker if we could setup a remote session. Please create a Ticket using the link below, and we'll be happy to get this resolved for you ASAP.

http://help.naturalpoint.com/new-ticket
by Chris.Johnson
Fri May 10, 2019 10:24 am
Forum: TrackIR Enhanced Game Discussions
Topic: Camera Movement
Replies: 1
Views: 77

Re: Camera Movement

Hello Shakey, Thank you for reaching out in the Forums. It's possible the Orientation is set wrong in the camera settings. Make sure it is set to 0, if the camera is position on top of your monitor. Another possibility could be that the wrong tracking object is selected. Please let us know if this h...
by Chris.Johnson
Fri May 03, 2019 11:51 am
Forum: TrackClip Pro
Topic: Track Clip Pro Battery powered Mod
Replies: 1
Views: 84

Re: Track Clip Pro Battery powered Mod

Very Cool, specialksl!

Thank you for sharing this with the community.
by Chris.Johnson
Thu May 02, 2019 12:59 pm
Forum: TrackIR 5
Topic: TIR 4 versus 5
Replies: 6
Views: 209

Re: TIR 4 versus 5

Hello Mower, Thank you for this question. As long as your Track IR 4 camera is still working, there is no real reason to upgrade to Track IR 5. You can still use the latest Track IR 5 software with your Track IR 4 camera. You may download the latest version at the link listed below. http://www.natur...
by Chris.Johnson
Thu Apr 25, 2019 12:03 pm
Forum: TrackIR 5
Topic: TrackIR 5 stopped working all of a sudden
Replies: 24
Views: 3612

Re: TrackIR 5 stopped working all of a sudden

Thank you for this Blackcat.

There are multiple issues happening in this thread. Please create a ticket with us so we may further investigate your particular issue.

http://help.naturalpoint.com/new-ticket
by Chris.Johnson
Thu Apr 25, 2019 10:11 am
Forum: Racing and Driving
Topic: TarckIR and Assetto Corsa Competizione
Replies: 3
Views: 991

Re: TarckIR and Assetto Corsa Competizione

Hello, Thank you for connecting through the forums. We have not had any new request from KUNOS-Simulazioni Srl for their new game. I would assume they are just going to roll in the same code, and I expect TIR to work right away when they release the game. If it doesn't, let us know and we will look ...
by Chris.Johnson
Wed Apr 24, 2019 3:30 pm
Forum: TrackIR 5
Topic: stutters when zooming in
Replies: 1
Views: 131

Re: stutters when zooming in

Hello,

Thank you for using the forums. I think it would be a good idea to schedule a remote session so we can take a closer look at what's going on. If you could submit a ticket here: http://help.naturalpoint.com/new-ticket, I would be happy to assist.
by Chris.Johnson
Wed Apr 24, 2019 3:18 pm
Forum: TrackIR Enhanced Game Discussions
Topic: Does TIR still support DTG Dev Games
Replies: 1
Views: 171

Re: Does TIR still support DTG Dev Games

Hello gege21,

Those games should still be supported. Are you still having this issue? Please send a request to support here http://help.naturalpoint.com/new-ticket so we may test this with you.
by Chris.Johnson
Wed Apr 24, 2019 3:14 pm
Forum: TrackIR Enhanced Game Discussions
Topic: Track IR PRo - Upstide down ok on monitor
Replies: 1
Views: 168

Re: Track IR PRo - Upstide down ok on monitor

Hello etf7506,

It's perfectly fine to run the camera upside down. Just make sure you change the rotation to 180 in the advanced camera section. Please let me know if you need help with this.