Search found 91 matches

by Chris.Johnson
Thu Aug 22, 2019 11:25 am
Forum: Feedback and Feature Requests
Topic: Infrared Reflective Tape?
Replies: 4
Views: 67

Re: Infrared Reflective Tape?

Hello SwiftyOne, Thank you for reaching out in the forums about the replacement tape for your Track Clip. You can purchase the Raw tape by the feet from our OptiTrack website. The link to this tape is listed below, as well as the part number, and description of the material. One foot of this tape sh...
by Chris.Johnson
Tue Aug 20, 2019 9:05 am
Forum: SmartNAV General
Topic: SmartNav open source request
Replies: 1
Views: 106

Re: SmartNav open source request

Hello MarkcusD, Thank you for taking the time to reach out here in the forums. It is not likely that we will make the software open source. It is not our intention to lock anyone out of using their PCs. When SmartNav came out 20 years ago, there was very little in the way of offerings to help people...
by Chris.Johnson
Tue Aug 20, 2019 8:59 am
Forum: SmartNAV General
Topic: Replacement for smartnav?
Replies: 3
Views: 53

Re: Replacement for smartnav?

Hello sjmorris, First of all, thank you for being a long time user of Smart NAV. It is not our intention to lock anyone out of using their PCs. When SmartNav came out 20 years ago, there was very little in the way of offerings to help people engage with their PCs, but in 2019 there are plenty of alt...
by Chris.Johnson
Mon Jul 01, 2019 2:28 pm
Forum: TrackIR 5
Topic: TrackIR and Prepar3D not recognizing [RESOLVED]
Replies: 5
Views: 3069

Re: TrackIR and Prepar3D not recognizing [RESOLVED]

Hello Stratt01, Thank you for using Track IR and contacting us. Please uninstall items 2-4 below, and follow the rest of the steps. Sometimes the Microsoft Visual C ++ 2013 Redist (x86)m needs to be reset, following the steps below will ensure everything is reset. 1. Unplug the TackIR from your comp...
by Chris.Johnson
Wed Jun 19, 2019 4:22 pm
Forum: TrackIR 5
Topic: TRackIR crash after game update
Replies: 1
Views: 128

Re: TRackIR crash after game update

Hello Animal451, Thank you for using Track IR and contacting us. You may try removing the Microsoft Visual C ++ 2013 Redistributable (x86). Installing the one that is provided with the Track IR installer may fix this. You can follow these steps below: 1. Unplug the TackIR from your computer. 2. Remo...
by Chris.Johnson
Wed Jun 19, 2019 3:15 pm
Forum: TrackIR 5
Topic: TrackIr and dots
Replies: 6
Views: 317

Re: TrackIr and dots

foufouner,

You got it. It's the same, just cut different.
by Chris.Johnson
Tue Jun 18, 2019 11:34 am
Forum: TrackIR 5
Topic: TrackIr and dots
Replies: 6
Views: 317

Re: TrackIr and dots

foufouner

Great question. Yes, you can use this tape to replace the tape on the Track IR Tracking Object that attaches to a hat. You can also use this tape to create Spherical markers, or purchase them from our website.
by Chris.Johnson
Mon Jun 17, 2019 11:52 am
Forum: TrackIR 5
Topic: TrackIr and dots
Replies: 6
Views: 317

Re: TrackIr and dots

Hello foufouner, Thank you for reaching out to us in the forums. The strips on the Track IR Tracking object are made with 3M 7610 reflective material (tape). If you can find it locally, you could save some money on shipping. You want to make sure it is the silver tape. You can view the one from our ...
by Chris.Johnson
Mon Jun 10, 2019 3:05 pm
Forum: TrackIR Enhanced Game Discussions
Topic: Track IR PRo - Upstide down ok on monitor
Replies: 4
Views: 391

Re: Track IR PRo - Upstide down ok on monitor

Hello Strela_999,

As long as you set the correct rotation in camera settings, the tracking will work just the same. You wont have to invert anything.
by Chris.Johnson
Fri Jun 07, 2019 10:10 am
Forum: SmartNAV General
Topic: Trackir or Smartnav for Mac
Replies: 4
Views: 3991

Re: Trackir or Smartnav for Mac

Hello VicMum,

Typically games built for MAC are not compatible with Windows.

SmartNAV is only compatible with Windows Vista or newer. Windows XP is not supported.