Search found 117 matches

by Chris.Johnson
Mon Nov 11, 2019 11:39 am
Forum: TrackIR 5
Topic: TrackIR v5 Causes Significant Slowdown
Replies: 1
Views: 1

Re: TrackIR v5 Causes Significant Slowdown

Hello Adje, Often this can be a result of out of date Graphics card Drivers. Please visit the website for your graphics card, download and install the very latest available. After installing, reboot your computer, and try Track IR again. Please let me know if this works, if not we'll try something e...
by Chris.Johnson
Mon Nov 11, 2019 11:27 am
Forum: SmartNAV Support
Topic: Green light off
Replies: 1
Views: 22

Re: Green light off

Hello,

Thank you for asking about this. It sounds like the USB cable, or connection is starting to fail. Can you try using a different USB cable to see if that fixes it?
by Chris.Johnson
Mon Nov 11, 2019 11:25 am
Forum: TrackIR 5
Topic: Trackir5 and monitors
Replies: 1
Views: 35

Re: Trackir5 and monitors

Hello,

Thank you for reaching out with this question. Using three Monitors will be fine, as long as the game supports it. Track IR will still work the same.
by Chris.Johnson
Mon Nov 11, 2019 11:23 am
Forum: SmartNAV Support
Topic: desktop PC where Windows 7
Replies: 2
Views: 48

Re: desktop PC where Windows 7

Hello,

For help with this from support, please create a support ticket here: http://help.naturalpoint.com/new-ticket

I would like to schedule a remote session with you to see if we can't get this going quickly for you.
by Chris.Johnson
Mon Nov 11, 2019 11:00 am
Forum: TrackClip Pro
Topic: Rear mounting camera
Replies: 1
Views: 21

Re: Rear mounting camera

Hello Fuzz1, I have written answer to your questions below. I am wondering how to mount the camera behind your seat/chair? -A tripod is what gets used often for this. What would be the optimum distance? -About the same distance behind you as you sit in front of your monitor. Would you mount it level...
by Chris.Johnson
Mon Nov 11, 2019 10:55 am
Forum: TrackIR Enhanced Game Discussions
Topic: Please help Camera/Driver issues????
Replies: 2
Views: 103

Re: Please help Camera/Driver issues????

Hello Rich, Thank you for reaching out in the forums. The problem here is that the drivers have become corupt, and are not able to properly recognize the device. You will want to delete the NaturalPoint USB Drivers, as well as the Track IR software. Then when you reinstall 'As Administrator' the dri...
by Chris.Johnson
Mon Nov 11, 2019 10:52 am
Forum: TrackIR 5
Topic: TrackIR 5 Freakout (With VIDEO)
Replies: 2
Views: 52

Re: TrackIR 5 Freakout (With VIDEO)

Hello,

Thank you for sharing the video, that made it easy to determine what is happening here. There is a reflection on the left side of the camera view (Your right side) that is confusing the sensor. You will want to identify what the object is, and cover it u, or move it if possible.
by Chris.Johnson
Mon Nov 11, 2019 10:49 am
Forum: Feedback and Feature Requests
Topic: "Trueview" by axis and neck displacement
Replies: 1
Views: 55

Re: "Trueview" by axis and neck displacement

Hello,

Thank you for reaching out in the forums, are you experiencing trouble with your Track IR device, or software?
by Chris.Johnson
Mon Nov 11, 2019 10:48 am
Forum: Software Profiles
Topic: Jane's F-15 Mouse Emulation in Trackir
Replies: 2
Views: 1320

Re: Jane's F-15 Mouse Emulation in Trackir

Hello,

In order to use the Mouse emulation you have to first have Track IR running. Then launch the TIRMouse.exe from: C:\Program Files (x86)\NaturalPoint\TrackIR5
by Chris.Johnson
Wed Oct 23, 2019 11:25 am
Forum: TrackIR 5
Topic: track ir 5 flickering , light disappears .
Replies: 1
Views: 89

Re: track ir 5 flickering , light disappears .

This could be due to extra lighting or reflections that are being seen by the camera. Are you anywhere near a window, or have any metal object near by?