Search found 54 matches

by Chris.Johnson
Fri Jan 11, 2019 5:07 pm
Forum: TrackIR 5
Topic: Drivers not update since 2016
Replies: 3
Views: 351

Re: Drivers not update since 2016

Hello lexo1000, Thank you for bringing this to our attention. Track IR does work on Startup, but Windows 10 likes to make it difficult. You have to enable this in Startup Tasks. Press the Windows Key Type: Startup Tasks Search for: Track IR 5 Enable The Smooth setting needs to be saved to a profile ...
by Chris.Johnson
Thu Dec 06, 2018 1:16 pm
Forum: TrackIR 5
Topic: TrackIR 5 usage for regular computer input?
Replies: 1
Views: 177

Re: TrackIR 5 usage for regular computer input?

Hello Jesse, Thank you for reaching out. The Track IR can't be used as a mouse tracker/Clicker. However, we have another product, SmartNAV AT which does do mouse movement and clicks. You can follow this link to read more about it: https://www.naturalpoint.com/smartnav/products/4-at/ I just want to p...
by Chris.Johnson
Thu Nov 29, 2018 12:46 pm
Forum: TrackClip Pro
Topic: Still can't use software and support is non-responsive for broken unit.
Replies: 2
Views: 255

Re: Still can't use software and support is non-responsive for broken unit.

Hello Acecool, Thank you for reaching back out. I got an email from you 6 month ago and responded to that. I'm sorry to hear that your Clip had broken. I was able to pull up your order based on your email, unfortunately you were outside of the 12 month warranty. I cannot replace the clip, and we don...
by Chris.Johnson
Tue Nov 20, 2018 4:22 pm
Forum: TrackIR 5
Topic: Drivers not update since 2016
Replies: 3
Views: 351

Re: Drivers not update since 2016

Hello,

The Track IR drivers are working well in windows 10, there are no planned updates currently.
by Chris.Johnson
Tue Nov 20, 2018 4:21 pm
Forum: TrackClip Pro
Topic: trackclipro no device detected
Replies: 1
Views: 212

Re: trackclipro no device detected

Helo,

Could you help elaborate on the problem here? Are you talking about the Track IR program, or a game you are playing? What version of Track IR hardware/software are you using?
by Chris.Johnson
Tue Nov 20, 2018 4:14 pm
Forum: TrackIR 5
Topic: Track IR5 software crashes on me after 5 min
Replies: 2
Views: 306

Re: Track IR5 software crashes on me after 5 min

Hello, This sounds like you may be pausing the camera with the lighting scheme you mention. TrackIR 5 Left Green : A clip IS being tracked. Right Green : A TrackIR Enhanced Title IS running and has registered with the TrackIR software to receive tracking data. Both Green : A clip IS being tracked, a...
by Chris.Johnson
Tue Nov 20, 2018 4:13 pm
Forum: TrackIR 5
Topic: Track IR5 software crashes on me after 5 min
Replies: 2
Views: 306

Re: Track IR5 software crashes on me after 5 min

Hello, THis sound slike you may be pausing the camera withthe lighting scheme you mention. TrackIR 5 Left Green : A clip IS being tracked. Right Green : A TrackIR Enhanced Title IS running and has registered with the TrackIR software to receive tracking data. Both Green : A clip IS being tracked, an...
by Chris.Johnson
Mon Oct 15, 2018 11:04 am
Forum: TrackIR 5
Topic: Track IR Interface Proportions
Replies: 1
Views: 294

Re: Track IR Interface Proportions

Hello, It sounds like you just have to change a compatibility setting. Here are the steps you need to follow to fix the small Icon issue: -Right click on the Track IR Icon (on your desktop before you launch the program) > Select Properties -Navigate to the Compatibility tab -Check High DPI Settings ...
by Chris.Johnson
Mon Oct 15, 2018 10:59 am
Forum: TrackIR 5
Topic: TrackIR 5 Tracking my eyes
Replies: 1
Views: 420

Re: TrackIR 5 Tracking my eyes

Hello,

You can adjust the Light filter Threshold in the Advanced Camera settings. Another option is to use a Track Clip PRO as it doesn't use the LED's on the Track IR camera.
by Chris.Johnson
Fri Aug 17, 2018 9:03 am
Forum: Software Profiles
Topic: Profile Exchange Thread
Replies: 68
Views: 173874

Re: Profile Exchange Thread

Thank you for bringing to our attention that the .XML files were not working. They have since been fixed, and you should now be able to download the profiles again.