Search found 139 matches

by Chris.Johnson
Thu Jan 30, 2020 4:30 pm
Forum: Software Profiles
Topic: Track ir5. With xplane 10
Replies: 1
Views: 379

Re: Track ir5. With xplane 10

Hello Ve2, Thank you for contacting us through the forums. I think this issue may be a little tricky to solve in a forum post. This could be solved quickly through a remote session with our support team. Please email support@naturalpoint.com and request a Remote session, and one of our support team ...
by Chris.Johnson
Thu Jan 30, 2020 1:01 pm
Forum: TrackIR 5
Topic: newbie question
Replies: 2
Views: 410

Re: newbie question

Hello prdant, Thank you for reaching out to us in the forums. You always have to start Track IR, before you start any supported game. When you first launch TrackIR, look up in the top left corner for a Wrench Icon. Click on it, and uncheck, "minimize on game launch". You can make sure with these set...
by Chris.Johnson
Wed Jan 29, 2020 10:02 am
Forum: SmartNAV Support
Topic: windows 10 smartnav
Replies: 16
Views: 19254

Re: windows 10 smartnav

Hello All, Here is the workaround for Windows 10 lagging/stuttering/hiccuping when trying to type with SmartNAV. 1. Open SmartNAV 2. Go to 'Control Panel...' (in SmartNAV) 3. make your way to the Behavior Tab 4. Change setting: 'Mouse Override Delay' to 0.0 This should take care of that stutter you ...
by Chris.Johnson
Tue Jan 28, 2020 1:44 pm
Forum: TrackIR 5
Topic: Is this a real TrackIR Wireless Trackclip product?
Replies: 4
Views: 644

Re: Is this a real TrackIR Wireless Trackclip product?

Hello coachwill,

Thank you for pointing this out. We DO NOT offer a wireless Track IR PRO. That would have been modified by a Third party.
by Chris.Johnson
Mon Jan 27, 2020 4:41 pm
Forum: Flight
Topic: Xplane 11?
Replies: 2
Views: 1589

Re: Xplane 11?

Hello,

Please post a screen shot of your camera view. It sounds like you may have some additional reflection in view of the camera.
by Chris.Johnson
Mon Jan 27, 2020 2:30 pm
Forum: TrackIR 5
Topic: Trackir 5 problem
Replies: 2
Views: 360

Re: Trackir 5 problem

Hello, Thank you for using Track IR and contacting us. Is the tracking working properly in the TrackIR software? TrackIR should be working properly there in order for it to connect to Prepare3D. If TrackIR is working fine on the TrackIR software and it only fails to connect to P3D, you can try reset...
by Chris.Johnson
Mon Jan 27, 2020 2:29 pm
Forum: TrackIR 5
Topic: Low frames for camera
Replies: 13
Views: 1446

Re: Low frames for camera

Hello,

Can you share some screen shots of the camera view please? I want to rule out that sensor being bad.
by Chris.Johnson
Mon Jan 27, 2020 2:26 pm
Forum: TrackClip Pro
Topic: TrackClip Pro led's visible?
Replies: 4
Views: 507

Re: TrackClip Pro led's visible?

Hello,

Can you guys share some screen shots of the Camera view? If the LED's are just not turning on, you might try plugging the Track Clip Pro, and the Track IR into separate USB ports. If they are already in different USB ports, there could be a chance that the device is broken.
by Chris.Johnson
Tue Jan 21, 2020 3:42 pm
Forum: TrackIR 5
Topic: Defective TrackIR5?
Replies: 1
Views: 343

Re: Defective TrackIR5?

Hello,

Have you tried keeping the two USB plugs separate in different USB ports? Also, make sure you are plugged directly into the computer, or if you are using a USB Hub, it has to be a powered one.
by Chris.Johnson
Tue Jan 21, 2020 3:39 pm
Forum: TrackIR 1-3 & Vector Expansion
Topic: track IR 3 activation fail
Replies: 3
Views: 924

Re: track IR 3 activation fail

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