Search found 97 matches

by Chris.Johnson
Tue Sep 10, 2019 10:48 am
Forum: SmartNAV Support
Topic: Mental screen
Replies: 1
Views: 45

Re: Mental screen

Hello decevil13, Thank you for using Track IR, and contacting us. I will be happy to assist here. The erratic tracking could be due to extra lighting or reflections that are being seen by the camera. Are you anywhere near a window, or have any metal object near by? As for the Green LED's, those are ...
by Chris.Johnson
Mon Sep 09, 2019 3:26 pm
Forum: TrackIR 5
Topic: TrackIR 5 - Stops Tracking after short period of use
Replies: 1
Views: 47

Re: TrackIR 5 - Stops Tracking after short period of use

Hello esdin,

This sounds like the USB controller in the device is malfunctioning. Are you able to test this on a second computer?
by Chris.Johnson
Mon Sep 09, 2019 11:09 am
Forum: TrackIR 5
Topic: TIR 5 software in 64 Bit?
Replies: 2
Views: 51

Re: TIR 5 software in 64 Bit?

Hello gege21,

Thank you for this question. We don't currently have a timeline for the next release of the software. However, it is possible that it will be able to run as 64 bit.
by Chris.Johnson
Mon Sep 09, 2019 10:17 am
Forum: TrackIR 4
Topic: TrackIR 4 crashes when I start American Truck Simulator
Replies: 1
Views: 44

Re: TrackIR 4 crashes when I start American Truck Simulator

Hello hammer-on, Thank you for reaching out here in the forum community. Are you able to successfully use Track IR with any other game titles? Last time I heard of this issue, a complete re-install using the follow steps helped. Please follow every step, and let us know if this works. 1. Unplug the ...
by Chris.Johnson
Thu Aug 29, 2019 11:56 am
Forum: TrackIR 5
Topic: Star Citizen TrackIR5 not recognized
Replies: 10
Views: 4555

Re: Star Citizen TrackIR5 not recognized

Hello,

Thank you for using Track IR, and contacting us. I will be happy to assist here. Please visit this page from Star Citizen to troubleshoot why the device may not be connecting in game. This will be on their side.

https://support.robertsspaceindustries. ... 0033246154
by Chris.Johnson
Thu Aug 29, 2019 11:55 am
Forum: TrackIR 5
Topic: Star Citizen 3.6.1 TrackIR 5 do not work
Replies: 2
Views: 139

Re: Star Citizen 3.6.1 TrackIR 5 do not work

Hello,

Thank you for using Track IR, and contacting us. I will be happy to assist here. Please visit this page to from Star Citizen to troubleshoot why the device may not be connecting in game. This will be on their side.

https://support.robertsspaceindustries. ... 0033246154
by Chris.Johnson
Thu Aug 22, 2019 11:25 am
Forum: Feedback and Feature Requests
Topic: Infrared Reflective Tape?
Replies: 6
Views: 252

Re: Infrared Reflective Tape?

Hello SwiftyOne, Thank you for reaching out in the forums about the replacement tape for your Track Clip. You can purchase the Raw tape by the feet from our OptiTrack website. The link to this tape is listed below, as well as the part number, and description of the material. One foot of this tape sh...
by Chris.Johnson
Tue Aug 20, 2019 9:05 am
Forum: SmartNAV General
Topic: SmartNav open source request
Replies: 2
Views: 214

Re: SmartNav open source request

Hello MarkcusD, Thank you for taking the time to reach out here in the forums. It is not likely that we will make the software open source. It is not our intention to lock anyone out of using their PCs. When SmartNav came out 20 years ago, there was very little in the way of offerings to help people...
by Chris.Johnson
Tue Aug 20, 2019 8:59 am
Forum: SmartNAV General
Topic: Replacement for smartnav?
Replies: 5
Views: 246

Re: Replacement for smartnav?

Hello sjmorris, First of all, thank you for being a long time user of Smart NAV. It is not our intention to lock anyone out of using their PCs. When SmartNav came out 20 years ago, there was very little in the way of offerings to help people engage with their PCs, but in 2019 there are plenty of alt...
by Chris.Johnson
Mon Jul 01, 2019 2:28 pm
Forum: TrackIR 5
Topic: TrackIR and Prepar3D not recognizing [RESOLVED]
Replies: 5
Views: 3278

Re: TrackIR and Prepar3D not recognizing [RESOLVED]

Hello Stratt01, Thank you for using Track IR and contacting us. Please uninstall items 2-4 below, and follow the rest of the steps. Sometimes the Microsoft Visual C ++ 2013 Redist (x86)m needs to be reset, following the steps below will ensure everything is reset. 1. Unplug the TackIR from your comp...