Search found 85 matches

by Chris.Johnson
Tue Jun 18, 2019 11:34 am
Forum: TrackIR 5
Topic: TrackIr and dots
Replies: 3
Views: 22

Re: TrackIr and dots

foufouner

Great question. Yes, you can use this tape to replace the tape on the Track IR Tracking Object that attaches to a hat. You can also use this tape to create Spherical markers, or purchase them from our website.
by Chris.Johnson
Mon Jun 17, 2019 11:52 am
Forum: TrackIR 5
Topic: TrackIr and dots
Replies: 3
Views: 22

Re: TrackIr and dots

Hello foufouner, Thank you for reaching out to us in the forums. The strips on the Track IR Tracking object are made with 3M 7610 reflective material (tape). If you can find it locally, you could save some money on shipping. You want to make sure it is the silver tape. You can view the one from our ...
by Chris.Johnson
Mon Jun 10, 2019 3:05 pm
Forum: TrackIR Enhanced Game Discussions
Topic: Track IR PRo - Upstide down ok on monitor
Replies: 4
Views: 250

Re: Track IR PRo - Upstide down ok on monitor

Hello Strela_999,

As long as you set the correct rotation in camera settings, the tracking will work just the same. You wont have to invert anything.
by Chris.Johnson
Fri Jun 07, 2019 10:10 am
Forum: SmartNAV General
Topic: Trackir or Smartnav for Mac
Replies: 4
Views: 3480

Re: Trackir or Smartnav for Mac

Hello VicMum,

Typically games built for MAC are not compatible with Windows.

SmartNAV is only compatible with Windows Vista or newer. Windows XP is not supported.
by Chris.Johnson
Fri Jun 07, 2019 10:05 am
Forum: Feedback and Feature Requests
Topic: TrackIR pause get upset me!
Replies: 6
Views: 158

Re: TrackIR pause get upset me!

Hello vctpil,

After you create your desired profile, you will need to set it to the desired game under Titles.

1. Open Advanced Settings.
2. Scroll to your game.
3. Press the down arrow next to default, then select your custom profile.
by Chris.Johnson
Wed Jun 05, 2019 1:38 pm
Forum: TrackIR 5
Topic: TRackIR issues with P3D
Replies: 2
Views: 127

Re: TRackIR issues with P3D

Hello GeriatricGinger, Thank you for using Track IR, and contacting us in the forums. I will be happy to assist here. It's possible the Microsoft Visual C ++ 2013 Redist (x86) is corrupt, or not a compatible version with Track IR. Following the steps below will ensure the correct version is installe...
by Chris.Johnson
Fri May 31, 2019 3:46 pm
Forum: Feedback and Feature Requests
Topic: TrackIR pause get upset me!
Replies: 6
Views: 158

Re: TrackIR pause get upset me!

Hello Vincent,

Thank you for reaching out in the forums. Is possible the hot key got changed in the Track IR software. Could you double check in the Profiles section of Track IR, and check if the Pause hotkey is still F9, or if it has changed?
by Chris.Johnson
Wed May 29, 2019 3:30 pm
Forum: TrackClip Pro
Topic: How do I get rid of collisions in camera mode?
Replies: 1
Views: 290

Re: How do I get rid of collisions in camera mode?

Hello RustInPieces, Thank you for reaching out to us in the forums. Glasses can be a bit tricky, as they are going to reflect some light from the cameras LED's no matter what. Did you also try lowering the LED brightness down to 10? The only real way to eliminate reflection bounce from your glasses ...
by Chris.Johnson
Wed May 15, 2019 10:45 am
Forum: SmartNAV General
Topic: SmartNav - no longer in production
Replies: 6
Views: 1590

Re: SmartNav - no longer in production

Hello, Thank you for posting this question. I can confirm that SmartNAV is no longer in production. However, we will still continue to support SmartNAV. There are no plans to stop support, or repairs at this point. After 20 years of helping people to use their computers more effectively, SmartNav ha...
by Chris.Johnson
Fri May 10, 2019 10:37 am
Forum: Software Profiles
Topic: Camera not detected
Replies: 2
Views: 146

Re: Camera not detected

Hello jerryb,

Is this a new device? This may be solved quicker if we could setup a remote session. Please create a Ticket using the link below, and we'll be happy to get this resolved for you ASAP.

http://help.naturalpoint.com/new-ticket