Search found 82 matches

by jon.campbell
Tue Aug 11, 2020 10:44 am
Forum: TrackIR 5
Topic: TrackIR 5 no device detected
Replies: 1
Views: 275

Re: TrackIR 5 no device detected

Hello,

Can you send an email to support@naturalpoint.com? Can you include your serial number in the email? Thank you.
by jon.campbell
Tue Aug 11, 2020 10:43 am
Forum: TrackIR 5
Topic: TrackIR Camera no longer picking up anything
Replies: 1
Views: 242

Re: TrackIR Camera no longer picking up anything

Hello,

New devices should not have 4 red LED lights. Can you send an email to support@naturalpoint.com with this issue? Can you also include your serial number?
by jon.campbell
Tue Aug 11, 2020 10:41 am
Forum: TrackIR 5
Topic: Track IR 3 Support
Replies: 1
Views: 172

Re: Track IR 3 Support

Hello,

If you can send an email to support@naturalpoint.com, we can get you taken care of.
by jon.campbell
Fri Aug 07, 2020 10:05 am
Forum: TrackIR 5
Topic: Need Help , lost my Trackir reflectors tape
Replies: 3
Views: 378

Re: Need Help , lost my Trackir reflectors tape

You can purchase reflective material directly from us. Here are a few options:
Reflective tape (by the foot):
https://optitrack.com/products/motion-c ... s/#msc1040
Reflective dots:
https://optitrack.com/products/motion-c ... s/#msc1025
by jon.campbell
Thu Aug 06, 2020 9:50 am
Forum: TrackIR 5
Topic: Soft 5.4 not Work 4K
Replies: 1
Views: 216

Re: Soft 5.4 not Work 4K

You just have to change a compatibility setting. Here are the steps you need to follow to fix the small Icon issue: Right click on the Track IR Icon (on your desktop before you launch the program) > Select Properties Navigate to the Compatibility tab Check High DPI Settings > Override high DPI scali...
by jon.campbell
Wed Aug 05, 2020 11:47 am
Forum: TrackIR 5
Topic: Not tracking head correctly
Replies: 1
Views: 217

Re: Not tracking head correctly

Hi bowie,

I would play around with the angle of how your have the TrackClipPro aligned with the camera. If you have it angled too far out it can cause rotation issues.
by jon.campbell
Fri Jul 31, 2020 2:16 pm
Forum: TrackIR 5
Topic: Need Help , lost my Trackir reflectors tape
Replies: 3
Views: 378

Re: Need Help , lost my Trackir reflectors tape

Hello,

Thank you for your post. Yes, as long as you can find reflective material that reflects infrared light, you can use those in place of the markers on the hat clip.
by jon.campbell
Tue Jul 28, 2020 3:24 pm
Forum: TrackIR 5
Topic: Is American Truck Simulator still supported?
Replies: 2
Views: 315

Re: Is American Truck Simulator still supported?

Hello,

Thank you for your post. Yes, American Truck Simulator is supported. Is your games list up to date? Check the top right corner of the software for the update button.
by jon.campbell
Fri Jul 24, 2020 9:09 am
Forum: TrackIR 5
Topic: problems with reflections from eyeglasses
Replies: 2
Views: 355

Re: problems with reflections from eyeglasses

Hello,

Can you send an email to support@naturalpoint.com with this issue and include your screenshot attachments there? I will be able to help you through our support ticket system.
by jon.campbell
Thu Jul 23, 2020 8:11 am
Forum: TrackIR 5
Topic: Counterfeit TrackIR Concern
Replies: 1
Views: 385

Re: Counterfeit TrackIR Concern

Hello,

Thank you for your post. Unfortunately you have purchased a counterfeit TrackIR. I would suggest that you request a refund from whom you bought it from and report the seller. Who did you purchase this from so others know to avoid them?