Search found 68 matches

by jon.campbell
Fri Jul 10, 2020 10:27 am
Forum: TrackIR 5
Topic: Video processing mode PRECISION is not working
Replies: 6
Views: 37

Re: Video processing mode PRECISION is not working

Fabbs, Can you also check if the TrackIR covering is clean or not scratched? From your Camera settings you are trying to emit the most amount of IR light possible and you are trying to capture the most reflection possible. It looks like either not enough IR light is being emitted from your TrackIR c...
by jon.campbell
Fri Jul 10, 2020 10:20 am
Forum: TrackIR 5
Topic: Video processing mode PRECISION is not working
Replies: 6
Views: 37

Re: Video processing mode PRECISION is not working

Hi Fabbs,

We think it could be a few things. How far away from the TrackIR are you sitting? Are the reflectors on your TrackIR dirty or covered? How old is your device? Your IR light emitters could be failing. Let me know.
by jon.campbell
Fri Jul 10, 2020 8:39 am
Forum: TrackIR 5
Topic: Video processing mode PRECISION is not working
Replies: 6
Views: 37

Re: Video processing mode PRECISION is not working

Thank you for posting the screen shots. I was able to reproduce your issue, but I had to angle the TrackClip at a very steep angle. Do you have the camera high above your head looking down on you? Or is your head at the same level as the camera with the TrackClip pointing directly at the camera?
by jon.campbell
Thu Jul 09, 2020 12:49 pm
Forum: TrackIR 5
Topic: Video processing mode PRECISION is not working
Replies: 6
Views: 37

Re: Video processing mode PRECISION is not working

Hello,

Can you post a screen shot of your Camera settings tab under Advanced settings? Can you also post a screen shot of your camera view in both Standard and Precision modes? This should help us figure out what is going on.
by jon.campbell
Mon Jul 06, 2020 1:26 pm
Forum: TrackIR 5
Topic: Looking down with TrackIR5 Software and TrackIR 4 Pro Hardware.
Replies: 1
Views: 168

Re: Looking down with TrackIR5 Software and TrackIR 4 Pro Hardware.

Hello,

Here is a link to our setup guide that will help you properly position the camera:
http://www.naturalpoint.com/trackir/doc ... 201106.pdf
by jon.campbell
Mon Jul 06, 2020 8:47 am
Forum: TrackIR 5
Topic: Downloads missing
Replies: 1
Views: 95

Re: Downloads missing

Hi numberocat,

Please send an email to support@naturalpoint.com and inquire about getting access to our TrackIR SDK.
by jon.campbell
Mon Jun 15, 2020 8:47 am
Forum: TrackIR 1-3 & Vector Expansion
Topic: Vector Activation
Replies: 2
Views: 196

Re: Vector Activation

Hello,

If you send an email to support@naturalpoint.com we will be able to take care of your Vector License request.
by jon.campbell
Wed Jun 10, 2020 9:07 am
Forum: TrackIR 5
Topic: Track Ir 5 or wait....
Replies: 1
Views: 258

Re: Track Ir 5 or wait....

Hello,

There are currently no plans for TrackIR 6. I would go ahead and purchase a TIR5. It will not be outdated anytime soon.
by jon.campbell
Mon Jun 08, 2020 1:24 pm
Forum: TrackIR 5
Topic: can i use the latest
Replies: 2
Views: 90

Re: can i use the latest

Hello,

Yes the latest from our web-site should work with that camera.
by jon.campbell
Thu Jun 04, 2020 12:37 pm
Forum: TrackIR 5
Topic: my Trakir 5 is shaking - jerking...
Replies: 3
Views: 440

Re: my Trakir 5 is shaking - jerking...

Hi YankeeDoodle2992, If you go to "Camera View" inside the TrackIR software. Do you see any red dots or blobs besides the 3 green blobs which represent your TrackClip? If so, you have light interference from either direct sunlight or reflected sunlight in your camera's view. You will need to cover u...