Hello,
Can you send an email to support@naturalpoint.com? Can you include your serial number in the email? Thank you.
Search found 81 matches
- Tue Aug 11, 2020 10:44 am
- Forum: TrackIR 5
- Topic: TrackIR 5 no device detected
- Replies: 1
- Views: 1238
- Tue Aug 11, 2020 10:43 am
- Forum: TrackIR 5
- Topic: TrackIR Camera no longer picking up anything
- Replies: 1
- Views: 1209
Re: TrackIR Camera no longer picking up anything
Hello,
New devices should not have 4 red LED lights. Can you send an email to support@naturalpoint.com with this issue? Can you also include your serial number?
New devices should not have 4 red LED lights. Can you send an email to support@naturalpoint.com with this issue? Can you also include your serial number?
- Tue Aug 11, 2020 10:41 am
- Forum: TrackIR 5
- Topic: Track IR 3 Support
- Replies: 1
- Views: 1060
- Fri Aug 07, 2020 10:05 am
- Forum: TrackIR 5
- Topic: Need Help , lost my Trackir reflectors tape
- Replies: 3
- Views: 2346
Re: Need Help , lost my Trackir reflectors tape
You can purchase reflective material directly from us. Here are a few options:
Reflective tape (by the foot):
https://optitrack.com/products/motion-c ... s/#msc1040
Reflective dots:
https://optitrack.com/products/motion-c ... s/#msc1025
Reflective tape (by the foot):
https://optitrack.com/products/motion-c ... s/#msc1040
Reflective dots:
https://optitrack.com/products/motion-c ... s/#msc1025
- Thu Aug 06, 2020 9:50 am
- Forum: TrackIR 5
- Topic: Soft 5.4 not Work 4K
- Replies: 1
- Views: 1173
Re: Soft 5.4 not Work 4K
You just have to change a compatibility setting. Here are the steps you need to follow to fix the small Icon issue: Right click on the Track IR Icon (on your desktop before you launch the program) > Select Properties Navigate to the Compatibility tab Check High DPI Settings > Override high DPI scali...
- Wed Aug 05, 2020 11:47 am
- Forum: TrackIR 5
- Topic: Not tracking head correctly
- Replies: 1
- Views: 1140
Re: Not tracking head correctly
Hi bowie,
I would play around with the angle of how your have the TrackClipPro aligned with the camera. If you have it angled too far out it can cause rotation issues.
I would play around with the angle of how your have the TrackClipPro aligned with the camera. If you have it angled too far out it can cause rotation issues.
- Fri Jul 31, 2020 2:16 pm
- Forum: TrackIR 5
- Topic: Need Help , lost my Trackir reflectors tape
- Replies: 3
- Views: 2346
Re: Need Help , lost my Trackir reflectors tape
Hello,
Thank you for your post. Yes, as long as you can find reflective material that reflects infrared light, you can use those in place of the markers on the hat clip.
Thank you for your post. Yes, as long as you can find reflective material that reflects infrared light, you can use those in place of the markers on the hat clip.
- Tue Jul 28, 2020 3:24 pm
- Forum: TrackIR 5
- Topic: Is American Truck Simulator still supported?
- Replies: 5
- Views: 6595
Re: Is American Truck Simulator still supported?
Hello,
Thank you for your post. Yes, American Truck Simulator is supported. Is your games list up to date? Check the top right corner of the software for the update button.
Thank you for your post. Yes, American Truck Simulator is supported. Is your games list up to date? Check the top right corner of the software for the update button.
- Fri Jul 24, 2020 9:09 am
- Forum: TrackIR 5
- Topic: problems with reflections from eyeglasses
- Replies: 2
- Views: 1590
Re: problems with reflections from eyeglasses
Hello,
Can you send an email to support@naturalpoint.com with this issue and include your screenshot attachments there? I will be able to help you through our support ticket system.
Can you send an email to support@naturalpoint.com with this issue and include your screenshot attachments there? I will be able to help you through our support ticket system.
- Thu Jul 23, 2020 8:11 am
- Forum: TrackIR 5
- Topic: Counterfeit TrackIR Concern
- Replies: 1
- Views: 1787
Re: Counterfeit TrackIR Concern
Hello,
Thank you for your post. Unfortunately you have purchased a counterfeit TrackIR. I would suggest that you request a refund from whom you bought it from and report the seller. Who did you purchase this from so others know to avoid them?
Thank you for your post. Unfortunately you have purchased a counterfeit TrackIR. I would suggest that you request a refund from whom you bought it from and report the seller. Who did you purchase this from so others know to avoid them?