forums.naturalpoint.com

Hello TrackIR community,

Kai from NaturalPoint here. There is currently an issue with the TrackIR server and updating the gameslist. We are working to get it fixed as soon as possible. Please contact us at support@naturalpoint.com if you have any questions.

Hello Shane,

Did you purchase the SmartNav 4: AT or EG? The dwell clicker software is only compatible with the AT version at the moment.

Hello mvackel, Have you tried using one of those versions from the website? I am not sure why that serial number range is listed but please test the device using one of those versions first and let me know if you run into any issues. Additionally, you may contact us at support@naturalpoint.com or su...

Hello wpmaura, It is best not to have bright lights or reflective surfaces in view of the camera. The TrackIR relies on IR light and other sources may be picked up as an accidental marker. Please cover your window if possible. You can find more information here: https://forums.naturalpoint.com/viewt...

Hello, I am sorry to hear you are running into issues with the software. At the top right of the screen, there is an option to change the view layout. Please make sure that the middle icon is selected as such: Settings.Icon.png Additionally, the settings panel on the left is adjustable and you may n...

Hello,

TrackIR can only be used with a PC and not an Xbox.

Hello All,

There is currently a bug in DCS which limits the amount of USB devices that can be connected at once. I am not aware of a solution, but please try to limit the use of USB devices while using DCS to troubleshoot this issue.

Hello, After updating the gameslist, please restart the application. I would recommend only using version 5.4.2 of TrackIR software. If the gameslist has been update correctly, Microsoft Flight Simulator 2020 should show up as such: MSFS 2020.png Please make sure you are connected to the internet an...

Hello Shane,

Reflective markers can be found in the accessories section of our OptiTrack website right here: https://optitrack.com/accessories/markers/

Hi CptT, I suspect that the markers on your TrackClip are either leaving the view of the camera or that the reflection off your glasses are being picked up as an accidental marker. Please view here: https://forums.naturalpoint.com/viewtopic.php?f=86&t=19472 While in camera view, please move your hea...