Search found 56 matches

by NaturalPoint.Kai
Mon Mar 01, 2021 10:23 am
Forum: TrackIR 5
Topic: Game list Update
Replies: 2
Views: 14

Game list Update

Hello TrackIR community,

Kai from NaturalPoint here. There is currently an issue with the TrackIR server and updating the gameslist. We are working to get it fixed as soon as possible. Please contact us at support@naturalpoint.com if you have any questions.
by NaturalPoint.Kai
Wed Feb 24, 2021 10:00 am
Forum: SmartNAV Support
Topic: dwell clicker
Replies: 2
Views: 16

Re: dwell clicker

Hello Shane,

Did you purchase the SmartNav 4: AT or EG? The dwell clicker software is only compatible with the AT version at the moment.
by NaturalPoint.Kai
Mon Feb 08, 2021 5:45 pm
Forum: SmartNAV Support
Topic: Driver for older Smartnav device
Replies: 2
Views: 233

Re: Driver for older Smartnav device

Hello mvackel, Have you tried using one of those versions from the website? I am not sure why that serial number range is listed but please test the device using one of those versions first and let me know if you run into any issues. Additionally, you may contact us at support@naturalpoint.com or su...
by NaturalPoint.Kai
Fri Feb 05, 2021 10:41 am
Forum: TrackIR 5
Topic: Bounces everywhere
Replies: 2
Views: 81

Re: Bounces everywhere

Hello wpmaura, It is best not to have bright lights or reflective surfaces in view of the camera. The TrackIR relies on IR light and other sources may be picked up as an accidental marker. Please cover your window if possible. You can find more information here: https://forums.naturalpoint.com/viewt...
by NaturalPoint.Kai
Wed Feb 03, 2021 10:51 am
Forum: TrackIR 5
Topic: Can't make TrackIR window appear in Windows 10
Replies: 9
Views: 8478

Re: Can't make TrackIR window appear in Windows 10

Hello, I am sorry to hear you are running into issues with the software. At the top right of the screen, there is an option to change the view layout. Please make sure that the middle icon is selected as such: Settings.Icon.png Additionally, the settings panel on the left is adjustable and you may n...
by NaturalPoint.Kai
Mon Feb 01, 2021 11:14 am
Forum: TrackIR 5
Topic: No device detected help
Replies: 5
Views: 551

Re: No device detected help

Hello,

TrackIR can only be used with a PC and not an Xbox.
by NaturalPoint.Kai
Tue Jan 26, 2021 10:32 am
Forum: TrackIR 5
Topic: Input device unplugged
Replies: 8
Views: 1071

Re: Input device unplugged

Hello All,

There is currently a bug in DCS which limits the amount of USB devices that can be connected at once. I am not aware of a solution, but please try to limit the use of USB devices while using DCS to troubleshoot this issue.
by NaturalPoint.Kai
Mon Jan 25, 2021 11:11 am
Forum: TrackIR Enhanced Game Discussions
Topic: Microsoft Flight Simulator 2020
Replies: 21
Views: 7229

Re: Microsoft Flight Simulator 2020

Hello, After updating the gameslist, please restart the application. I would recommend only using version 5.4.2 of TrackIR software. If the gameslist has been update correctly, Microsoft Flight Simulator 2020 should show up as such: MSFS 2020.png Please make sure you are connected to the internet an...
by NaturalPoint.Kai
Mon Jan 25, 2021 11:02 am
Forum: SmartNAV Support
Topic: silver stickers
Replies: 1
Views: 103

Re: silver stickers

Hello Shane,

Reflective markers can be found in the accessories section of our OptiTrack website right here: https://optitrack.com/accessories/markers/
by NaturalPoint.Kai
Fri Jan 22, 2021 10:43 am
Forum: TrackIR 1-3 & Vector Expansion
Topic: TrackIR 3 fritzes out when playing Farming Simulator
Replies: 1
Views: 93

Re: TrackIR 3 fritzes out when playing Farming Simulator

Hi CptT, I suspect that the markers on your TrackClip are either leaving the view of the camera or that the reflection off your glasses are being picked up as an accidental marker. Please view here: https://forums.naturalpoint.com/viewtopic.php?f=86&t=19472 While in camera view, please move your hea...