Search found 29 matches

by NaturalPoint.Kai
Fri Sep 18, 2020 2:09 pm
Forum: TrackIR 5
Topic: Assetto Corsa
Replies: 2
Views: 622

Re: Assetto Corsa

Hi thank you for notifying us on this. Assetto Corsa is still compatible with TrackIR. It is necessary to update your games list before any new release so that the software will update, however the list under the "Title" section is just to arrange specific profiles to those games. We will update the...
by NaturalPoint.Kai
Wed Sep 16, 2020 4:27 pm
Forum: TrackIR Enhanced Game Discussions
Topic: MSFS2020: View reset after pause
Replies: 1
Views: 116

Re: MSFS2020: View reset after pause

Currently there is an issue with using the Pause function in game along with the TrackIR software. We have been in contact with Microsoft and they are currently working on a patch to fix this. We appreciate your feedback and love for TrackIR! Please let us know if you are running into any other issu...
by NaturalPoint.Kai
Wed Sep 16, 2020 4:17 pm
Forum: Device Connection/Driver Troubleshooting
Topic: Is TrackIR Being Recognized by my PC?
Replies: 0
Views: 35

Is TrackIR Being Recognized by my PC?

Check to see if any LED lights are illuminating on the TrackIR Camera. A red light should come on when plugged into a USB port correctly. (Only if TrackClip is selected as the Tracking Target in the software app, if TrackClipPro has been selected the light will not be on) Did you plug the camera int...
by NaturalPoint.Kai
Wed Sep 16, 2020 4:06 pm
Forum: General Information
Topic: Stuttering Issues
Replies: 0
Views: 25

Stuttering Issues

Multiple registries may be causing issues with the USB drivers. Uninstall the TrackIR software and disconnect the device. Do a registry search and look for multiple entries. For example, the system may have accumulated different entries under: HKEY_LOCAL_MACHINE - SYSTEM - CONTROLSETxxx - ENUM - USB...
by NaturalPoint.Kai
Wed Sep 16, 2020 4:02 pm
Forum: Game Troubleshooting
Topic: TrackIR Crashing After Loading a Game?
Replies: 0
Views: 17

TrackIR Crashing After Loading a Game?

Check to make sure your graphics card driver is up-to-date. If it is not, please go to the manufacturer’s website and download the driver software to update. TrackIR system is crashing after 5 minutes: Crashing after 5 minutes.png Depending on your GPU settings, TrackIR may crash if you are using mu...
by NaturalPoint.Kai
Wed Sep 16, 2020 3:59 pm
Forum: Software Issues
Topic: Recently Updated Windows?
Replies: 0
Views: 15

Recently Updated Windows?

Windows update can introduce problems with Track IR software. If you start seeing software problems after doing an Windows update, please try reinstalling the software:

https://www.naturalpoint.com/trackir/downloads/
by NaturalPoint.Kai
Wed Sep 16, 2020 3:57 pm
Forum: Device Connection/Driver Troubleshooting
Topic: Using USB 3.0?
Replies: 0
Views: 18

Using USB 3.0?

Some USB 3.0 chipsets and drivers are known to have compatibility issues with NaturalPoint devices. USB 3.0 is designed to be backward compatible with USB 1.0/1.1/2.0 devices, however some chipsets and chipset drivers have problems supporting that feature. USB devices are not recognized at all, get ...
by NaturalPoint.Kai
Wed Sep 16, 2020 3:54 pm
Forum: Device Connection/Driver Troubleshooting
Topic: Why Won’t My Driver Install?
Replies: 0
Views: 24

Why Won’t My Driver Install?

When the driver is installed on your computer, the driver will place in the following folder: C:\Program Files (x86)\NaturalPoint\USB Drivers x64\npusbio_x64.sys If not found, check to see if an older version of the driver is installed. Go to add/remove programs and look for any Natural Point driver...
by NaturalPoint.Kai
Wed Sep 16, 2020 3:52 pm
Forum: Device Connection/Driver Troubleshooting
Topic: Narrowing Down Device Connection Issues
Replies: 0
Views: 125

Narrowing Down Device Connection Issues

For device connection issues, the first thing to check is the Windows Device Manager and see whether TrackIR is getting listed under NaturalPoint devices. You can find Windows Device Manager by searching Device Manager in the taskbar search or Control Panel -> Hardware and Sound -> Device Manager. 1...
by NaturalPoint.Kai
Wed Sep 16, 2020 3:44 pm
Forum: General Information
Topic: Instructions for a Full Reinstall
Replies: 0
Views: 10

Instructions for a Full Reinstall

The following steps provide detailed instructions on how to do a full reinstall of TrackIR. This resets the TrackIR (5.4.2) software, device driver, required runtime libraries, and the registries. 1. Unplug the TrackIR from your computer. 2. Remove TrackIR from add/remove programs. 3. Remove Natural...