Search found 43 matches

by NaturalPoint.Kai
Wed Nov 04, 2020 10:42 am
Forum: TrackIR 5
Topic: TrackIR 5 jumping around on set up screen
Replies: 3
Views: 284

Re: TrackIR 5 jumping around on set up screen

While using the TrackClip Pro, you should be able to wear your glasses without any interference. With the TrackClip Pro selected as your Tracking Target, go into the camera profile settings and raise the value of the light filter threshold setting. Doing this limits the amount of light taken in and ...
by NaturalPoint.Kai
Tue Nov 03, 2020 11:21 am
Forum: TrackIR 5
Topic: TrackIR 5 jumping around on set up screen
Replies: 3
Views: 284

Re: TrackIR 5 jumping around on set up screen

Hi Chilemike, When you are in the program, could you double check to make sure that you have the right Tracking Target toggled? In the software, right click on the display and check to see if there are any red dots or splotches. If there are, this is an indication of light interference and will caus...
by NaturalPoint.Kai
Tue Nov 03, 2020 11:09 am
Forum: TrackIR 5
Topic: Error when requesting the device description after Windowsupdate
Replies: 1
Views: 159

Re: Error when requesting the device description after Windowsupdate

Hi NightHawk1981, Did you try pointing the unknown device to the drivers using the "browse my computer for driver software" feature or "search automatically for updated driver software?" If you used the automatic search, windows may not load the correct driver. If you haven't already, please follow ...
by NaturalPoint.Kai
Tue Nov 03, 2020 11:04 am
Forum: TrackIR 5
Topic: Trackir freezes in MSFS2020
Replies: 3
Views: 525

Re: Trackir freezes in MSFS2020

Hi Fryns, I am not aware of this issue an I am unable to recreate it while in my MSFS sim. Are you using a reflective TrackClip or a TrackClip Pro? It is possible that when you look down, your TrackClip is disappearing out of the field of view of the camera. You mention not being able to access the ...
by NaturalPoint.Kai
Tue Nov 03, 2020 10:54 am
Forum: TrackIR 5
Topic: trackir5.exe - system error
Replies: 1
Views: 88

Re: trackir5.exe - system error

Hello Stormenson, If you are encountering this error message it might be because VC redist is corrupted or not installed properly. Follow these instructions to reinstall both the TIR and VC redist packages: Uninstall TrackIR Uninstall Microsoft Visual C ++ 2013 Redist (x86) - 12.0.30501 Initiate Tra...
by NaturalPoint.Kai
Tue Oct 20, 2020 3:28 pm
Forum: FAQ
Topic: Country not listed on TrackIR webstore?
Replies: 0
Views: 632

Country not listed on TrackIR webstore?

Thanks for your interest in TrackIR. Don't fret, it is still possible to purchase a device! With a number of international customers, we have run into customers refusing delivery after finding out customs taxes and fees were due. We mention it during the checkout process, but still, it was enough of...
by NaturalPoint.Kai
Tue Oct 20, 2020 9:36 am
Forum: TrackIR 5
Topic: Country not listed on TrackIR webstore?
Replies: 0
Views: 496

Country not listed on TrackIR webstore?

Thanks for your interest in TrackIR. Don't fret, it is still possible to purchase a device! With a number of international customers, we have run into customers refusing delivery after finding out customs taxes and fees were due. We mention it during the checkout process, but still, it was enough of...
by NaturalPoint.Kai
Thu Oct 15, 2020 10:21 am
Forum: TrackIR 5
Topic: TiR Software doesent savy anything anymore
Replies: 3
Views: 310

Re: TiR Software doesent savy anything anymore

Awesome, that's great news! :)
by NaturalPoint.Kai
Thu Oct 15, 2020 9:54 am
Forum: TrackIR 5
Topic: TiR Software doesent savy anything anymore
Replies: 3
Views: 310

Re: TiR Software doesent savy anything anymore

Hi Jani, Thank you for sharing this issue, hopefully I can help. I haven't run into this problem personally so it might take a little tweaking. Have you tried saving manually using the save button on the profiles panel? While it should be saving as you close the program, please try this way as well....
by NaturalPoint.Kai
Thu Oct 08, 2020 2:45 pm
Forum: FAQ
Topic: Using a 4k monitor?
Replies: 0
Views: 449

Using a 4k monitor?

When running TrackIR software on displays with high pixel density, (e.g. 4K resolution displays) the software UI may not be scaled properly and some of the buttons may appear to be very small on the screen. In these cases, you can simply adjust the windows configuration to prevent the scaling on hig...