Search found 60 matches

by NaturalPoint.Kai
Mon Apr 05, 2021 11:29 am
Forum: TrackIR 5
Topic: Game list Update
Replies: 8
Views: 391

Re: Game list Update

Hello, The gameslist is currently connecting to the server correctly. However, F1 2019 and 2020 are not listed on the titles list. This is an issue unrelated to the server and rather to game. You will not be able to set custom profiles for these titles in the Advanced Settings of the software. Howev...
by NaturalPoint.Kai
Mon Apr 05, 2021 11:24 am
Forum: TrackIR 5
Topic: TrackIR with Shadow - Cloud Gaming/computing
Replies: 6
Views: 1792

Re: TrackIR with Shadow - Cloud Gaming/computing

Hello Takarde,

Are you plugging your TrackIR directly into a USB port on your PC or using a USB hub? We recommend plugging directly into a port native to the PC and NOT using a USB hub if that is the case. Please feel free to contact support@naturalpoint.com for more assistance.
by NaturalPoint.Kai
Fri Mar 19, 2021 10:54 am
Forum: TrackIR 1-3 & Vector Expansion
Topic: trackir 3 vector no serial
Replies: 5
Views: 4318

Re: trackir 3 vector no serial

Hello JimAttrill,

Please contact support at support@naturalpoint.com and we would be happy to assist you with your vector expansion license information.

Best regards,

Kai
by NaturalPoint.Kai
Mon Mar 15, 2021 9:49 am
Forum: TrackIR Enhanced Game Discussions
Topic: Flight simulator 2020 not showing in game list
Replies: 1
Views: 719

Re: Flight simulator 2020 not showing in game list

Hello Slash, Have you updated the TrackIR gameslist in the software program? Please update the list manually and let me know if you are still unable to find "MS Flight Simulator 2020." https://forums.naturalpoint.com/viewtopic.php?f=86&t=19476 Additionally, please feel free to contact support@natura...
by NaturalPoint.Kai
Mon Mar 01, 2021 10:23 am
Forum: TrackIR 5
Topic: Game list Update
Replies: 8
Views: 391

Game list Update

Hello TrackIR community,

Kai from NaturalPoint here. There is currently an issue with the TrackIR server and updating the gameslist. We are working to get it fixed as soon as possible. Please contact us at support@naturalpoint.com if you have any questions.
by NaturalPoint.Kai
Wed Feb 24, 2021 10:00 am
Forum: SmartNAV Support
Topic: dwell clicker
Replies: 2
Views: 110

Re: dwell clicker

Hello Shane,

Did you purchase the SmartNav 4: AT or EG? The dwell clicker software is only compatible with the AT version at the moment.
by NaturalPoint.Kai
Mon Feb 08, 2021 5:45 pm
Forum: SmartNAV Support
Topic: Driver for older Smartnav device
Replies: 2
Views: 328

Re: Driver for older Smartnav device

Hello mvackel, Have you tried using one of those versions from the website? I am not sure why that serial number range is listed but please test the device using one of those versions first and let me know if you run into any issues. Additionally, you may contact us at support@naturalpoint.com or su...
by NaturalPoint.Kai
Fri Feb 05, 2021 10:41 am
Forum: TrackIR 5
Topic: Bounces everywhere
Replies: 2
Views: 156

Re: Bounces everywhere

Hello wpmaura, It is best not to have bright lights or reflective surfaces in view of the camera. The TrackIR relies on IR light and other sources may be picked up as an accidental marker. Please cover your window if possible. You can find more information here: https://forums.naturalpoint.com/viewt...
by NaturalPoint.Kai
Wed Feb 03, 2021 10:51 am
Forum: TrackIR 5
Topic: Can't make TrackIR window appear in Windows 10
Replies: 9
Views: 8789

Re: Can't make TrackIR window appear in Windows 10

Hello, I am sorry to hear you are running into issues with the software. At the top right of the screen, there is an option to change the view layout. Please make sure that the middle icon is selected as such: Settings.Icon.png Additionally, the settings panel on the left is adjustable and you may n...
by NaturalPoint.Kai
Mon Feb 01, 2021 11:14 am
Forum: TrackIR 5
Topic: No device detected help
Replies: 5
Views: 709

Re: No device detected help

Hello,

TrackIR can only be used with a PC and not an Xbox.