Search found 6 matches

by anthony.lazzaro
Tue Aug 02, 2022 3:52 pm
Forum: TrackIR 5
Topic: When will NP fix driver issue with latest Geforce drivers?
Replies: 27
Views: 11322

Re: When will NP fix driver issue with latest Geforce drivers?

Hey All, We still haven't been able to reproduce the issue on our end after trying about fifteen computers with a variety of configurations. If you have any more details that would help us reproduce the issue, the please let us know. We have a couple ideas on some things we can try that might resolv...
by anthony.lazzaro
Tue Aug 02, 2022 3:51 pm
Forum: TrackIR 5
Topic: TrackIR will not start, crashes on startup.
Replies: 41
Views: 21128

Re: TrackIR will not start, crashes on startup.

Hey All, We still haven't been able to reproduce the issue on our end after trying about fifteen computers with a variety of configurations. If you have any more details that would help us reproduce the issue, the please let us know. We have a couple ideas on some things we can try that might resolv...
by anthony.lazzaro
Fri Jul 29, 2022 8:54 am
Forum: TrackIR 5
Topic: TrackIR will not start, crashes on startup.
Replies: 41
Views: 21128

Re: TrackIR will not start, crashes on startup.

Thanks for the information! It sounds like the issue might reproduce with Windows 11 or maybe with some older C++ redistributables. That gives us enough information to do some testing locally. Please let us know if you have any more details that you could share to narrow down the issue. Cheers, Anth...
by anthony.lazzaro
Tue Jul 26, 2022 3:54 pm
Forum: TrackIR 5
Topic: When will NP fix driver issue with latest Geforce drivers?
Replies: 27
Views: 11322

Re: When will NP fix driver issue with latest Geforce drivers?

Hey actrade1, It looks like I just responded to you in a couple other forum posts as well. We can't work on fixing the issue until we can reproduce the issue, so if you could give us some more information to work from, then it would help move us along towards patching the problem. I duplicated what ...
by anthony.lazzaro
Tue Jul 26, 2022 3:50 pm
Forum: TrackIR 5
Topic: TrackIR will not start, crashes on startup.
Replies: 41
Views: 21128

Re: TrackIR will not start, crashes on startup.

Hey all, Sorry to hear about your bad experience getting a response on TrackIR5 issues. We tried to reproduce the crash with NVDIA Graphic Driver v516.59 (Release Date 06/28/2022). However, after trying over six different graphics cards we are still unable to reproduce the issue. Do you have any mor...
by anthony.lazzaro
Tue Jul 26, 2022 3:47 pm
Forum: TrackIR 5
Topic: This is how poor NP customer service is
Replies: 1
Views: 764

Re: This is how poor NP customer service is

Hey actrade1, Sorry to hear about your bad experience giving feedback. We tried to reproduce the crash with NVDIA Graphic Driver v516.59 (Release Date 06/28/2022). However, after trying over six different graphics cards we are still unable to reproduce the issue. Do you have any more information you...