forums.naturalpoint.com

Hello Shane, While the TrackIR can be used to move the mouse cursor around on the screen, it is not compatible with dwell click software or ability switches and it only works while it is the active program. You may wish to check out this head tracker: https://us.tobiidynavox.com/. We have no connect...

Hi dawgfan92, I apologize for the inconvenience. For right now, the best options are to either try downloading the software at a different time of day or to reach out to us for Technical Support on the contact page (https://www.trackir.com/help). We can provide a different link to download the curre...

Hello Prospector,

Thank you for your patience. Do you see the same drifting behavior when using both the TrackClip and the TrackClip Pro? Have you tested using the default profile?

Kind Regards,

Hello homerunhallock, Please try the following: 1. Right click on the start menu and select Device Manager. 2. Locate Universal Serial Bus controllers. 3. For each item in this list with the word “hub” in its name, double click on the item and go to the Power Management tab. 4. Uncheck the option “A...

Hi AlbusArgentum, It is possible that the drivers were removed by a Windows Update. You should be able to manually add the drivers back. Please try the following: Open up the Device manager and see if Track IR 5 is listed under NaturalPoint Devices. If it isn't, try unplugging and plugging it back i...

Hello ispike73, Please note that we do not include shipping in the price of our product - this allows us to be more flexible in offering different shipping speeds, as well as not charging more than necessary when a customer orders more than one item. For example, the cost of shipping two bundles is ...

Hello marbtims, Are you able to share a short video that shows the settings you are using with your TrackIR software? You may need to upload it to a hosting site, like YouTube, and then share the link. Are you able to test your unit on a different computer? This can confirm whether there is a hardwa...

Hi egnat69,

I believe that access to the website and games list was restored later on 2/19/2024. Would you please confirm that you are able to access the website and update your games list?

Kind Regards,

Hello PreyedPlanet8,

I apologize for the delay in responding to your message. Were you able to access our website successfully? We had a few outages recently, but I believe they have been resolved.

Kind Regards,

Hi shovas, It is up to the game developer to contact us to integrate Track IR into their game. Your best bet would be to generate some interest on their forums so that they see the need to integrate Track IR into their game. The development happens from the game developer with an SDK from us. I hope...