forums.naturalpoint.com

Hello Mille, For device connection issues, the first thing to check is the Windows Device Manager and see whether TrackIR is getting listed under NaturalPoint devices. You can find Windows Device Manager by searching Device Manager in the taskbar search or Control Panel -> Hardware and Sound -> Devi...

Arfflar99, Do you have another computer you can test the hardware on? The user above found that their issue was caused by defective hardware, and they purchased a replacement camera, which resolved the issue. If you are still seeing the same issue when connecting the camera to a different computer, ...

Hi GT182, Are you able to share a screen shot showing what you are seeing? We have authorized resellers on Amazon currently selling the TrackIR with TrackClip Pro bundle for $175, so $279 wouldn't even be a good deal. If you continue to have trouble, please reach out to us on https://www.trackir.com...

Hi spooky190! Thank you for sharing those videos - they were very helpful. I noticed, as you did, that there is an extra red dot being detected by the camera. Any extra reflections or IR light sources can cause interference. I am wondering if you are using a hat that has something shiny or reflectiv...

Hi GT182, Please make sure that you are checking for updates to the Games List after reinstalling the software. When you launch American Truck Simulator, is the right LED on the TrackIR camera lighting up in green? If not, please confirm that American Truck Simulator is listed in the Titles list. I ...

Hi asterics,

I just heard an update from the development team. They confirmed that the TrackIR SDK will not work for this, but we do have a Camera SDK that should work for your purposes. You can download it here: https://www.optitrack.com/support/downl ... tools.html.

Kind Regards,

Hello Premiate, This error is caused by an issue with a Windows .dll or service. Please make sure you have both the x64 and x86 versions of the C++ Redistributables installed: https://www.microsoft.com/en-us/download/details.aspx?id=40784. If that doesn't work, most customers have been able to resol...

Hello Neo, Thank you for contacting TrackIR Support.  This situation often happens when opening the TrackIR software on one display, moving it to a different display, and closing it while it is on the second display.  It happens more frequently when the displays have different resolutions.  At this ...

Hello Lomaster, As noted in the user manual (https://d1rhoi6onixddn.cloudfront.net/docs/TrackIR-software-5_4_0-Manual_24.02.pdf), Standard Mode is intended for use with TrackIR 3 and TrackIR 4, where Precision mode is not an option. For TrackIR 5, the software will default to Precision Mode. While t...

Hello krissilver, Do you already have the "arms" of the mount extended completely out to the sides, and the "leg" going all the way down? The mount is designed to be adjustable to fit a variety of monitor widths. In some cases, especially for customers who have very thin monitors...