Search found 282 matches

by jillian.smythe
Mon Mar 18, 2024 1:02 pm
Forum: TrackIR 5
Topic: TrackIR Heavy stuttering in software
Replies: 14
Views: 100644

Re: TrackIR Heavy stuttering in software

Hi Clutchy,

Excellent news! Happy gaming!

Kind Regards,
by jillian.smythe
Wed Mar 13, 2024 7:41 am
Forum: SmartNAV Support
Topic: Smartnav 4 software?
Replies: 1
Views: 236

Re: Smartnav 4 software?

Hi Jimaha,

Please reach out for Technical Support through our help page: https://www.trackir.com/help. We can send you a secure link to download the software.

Kind Regards,
by jillian.smythe
Tue Mar 12, 2024 7:52 am
Forum: TrackIR 5
Topic: TrackIR Heavy stuttering in software
Replies: 14
Views: 100644

Re: TrackIR Heavy stuttering in software

Hi Clutchy,

Thank you for the update. If you purchased your unit within the last year, please reach out to us here to request a replacement: https://www.trackir.com/help.

Kind Regards,
by jillian.smythe
Tue Mar 12, 2024 7:12 am
Forum: TrackIR 5
Topic: TrackIR Heavy stuttering in software
Replies: 14
Views: 100644

Re: TrackIR Heavy stuttering in software

Hi Clutchy, I reached out to our engineers, and they suggested that this could be happening due to a conflict between TrackIR and another hardware device driver. They suggested checking for Windows updates, driver updates, and to consider doing a Windows reset or upgrade to Windows 11. I would also ...
by jillian.smythe
Mon Mar 11, 2024 1:18 pm
Forum: TrackClip Pro
Topic: TrackClip Pro - Possible solution for erratic tracking due to light
Replies: 2
Views: 324

Re: TrackClip Pro - Possible solution for erratic tracking due to light

Hi NICK_FF,

Thank you for this excellent tip! I have passed your suggestion along to our development team, and I am sure your suggestion will be helpful for other users too.

Kind Regards,
by jillian.smythe
Mon Mar 11, 2024 1:08 pm
Forum: TrackIR 5
Topic: Driver Linux
Replies: 10
Views: 4109

Re: Driver Linux

Hi John,

I've passed your comment along to our developers.

Kind Regards,
by jillian.smythe
Wed Mar 06, 2024 11:11 am
Forum: TrackIR 5
Topic: TrackIR Heavy stuttering in software
Replies: 14
Views: 100644

Re: TrackIR Heavy stuttering in software

Hi Clutchy, You can try reinstalling the TrackIR software: If you have any custom saved profiles, you will want to copy them to a temp folder before proceeding. Profiles are stored in the App Data folder which is hidden by default. Follow this path using your user name. C:\Users\[Your.User.Name]\App...
by jillian.smythe
Tue Mar 05, 2024 7:59 am
Forum: TrackIR 5
Topic: TrackIR Heavy stuttering in software
Replies: 14
Views: 100644

Re: TrackIR Heavy stuttering in software

Hi Clutchy, The only recent change with TrackIR is a new games list that came out a few days ago, but I haven't seen or heard of that that causing any issues. It sounds like some sort of software or hardware conflict. Is your TrackIR connected directly to a USB port on the motherboard? Have you trie...
by jillian.smythe
Mon Mar 04, 2024 9:03 am
Forum: TrackIR 5
Topic: Track IR Not Picking Up in P3Dv5
Replies: 1
Views: 34

Re: Track IR Not Picking Up in P3Dv5

Hello tedcrowley18, If TrackIR is working fine on the TrackIR software and it only fails to connect to P3D, you can try resetting the SimConnect library which is used to communicate with the TrackIR server. Could you check if the files are included in the following installation directory? They are l...
by jillian.smythe
Mon Mar 04, 2024 8:58 am
Forum: SmartNAV Support
Topic: Smartnav support Windos 11
Replies: 19
Views: 14764

Re: Smartnav support Windos 11

Hello Shane, While the TrackIR can be used to move the mouse cursor around on the screen, it is not compatible with dwell click software or ability switches and it only works while it is the active program. You may wish to check out this head tracker: https://us.tobiidynavox.com/. We have no connect...