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Hello brianschweiger,

Do you see the same stuttering and jittering in just the TrackIR software, before you launch your game? Does it happen even when using the included profiles (i.e. Default, One to One, and Smooth)?

Kind Regards,

Hello rbb57, What happens if you use the profiles that came with the TrackIR? Do you still get the same jitter when you turn your head to the right? How far are you turning your head before the jittering starts? There is a point at which the camera may no longer correctly detect the LEDs due to the ...

Hi FatherAnolev, One thing you might try is using a Profile that others have successfully used with MSFS2020. For example, there is the Seth - Flight profile (see this post: https://forums.naturalpoint.com/viewtopic.php?p=82448&hilit=seth+flight#p82448). Make sure that the Exclusive checkbox is ...

Hello FatherAnolev, Is this a new issue for you when using MSFS2020? If so, what changes have happened with your system? For example, were there any updates to drivers or the operating system, or did you add any new peripherals? Is your TrackIR camera connected directly to the computer via a USB por...

Hello Durazell, We are committed to making TrackIR the best product it can be. We appreciate your suggestion to make a wireless version of the TrackClip Pro. I will pass along this suggestion to our development team. In the meantime, please note that you can connect the TrackClip Pro to any USB powe...

Hello sunflower36002, Can you open up the Device manager and see if Track IR 5 is listed under NaturalPoint Devices? If it is not, try unplugging and plugging it back in to see if it shows up as an 'Unknown Device'. Once you locate it, you will want to update the drivers for it. Right click on it an...

Hello veilslab, Here are the meanings of the LED lights on the TrackIR5: Left Green : A clip IS being tracked. Right Green : A TrackIR Enhanced Title IS running and has registered with the TrackIR software to receive tracking data. Both Green : A clip IS being tracked, and a TrackIR Enhanced Title I...

Hello Mille, By default, TrackIR gets minimized into the system tray to save processing resources when connecting to a client game and the TrackIR software might be dwelling in the system tray after getting minimized. Please check the system tray is located next to the notification center on the tas...

Hello grackul, Is the green LED flashing on and off in a pattern, or is it more random? It may indicate that there is interference from another light source. To check this, try the following: 1. Go into the Smart-NAV Settings screen / Tracking tab. You should see a green dot in the Data Window. If y...

Hello Mille, For device connection issues, the first thing to check is the Windows Device Manager and see whether TrackIR is getting listed under NaturalPoint devices. You can find Windows Device Manager by searching Device Manager in the taskbar search or Control Panel -> Hardware and Sound -> Devi...