Search found 286 matches

by jillian.smythe
Mon Mar 25, 2024 11:44 am
Forum: TrackIR 5
Topic: TrackIR will not start, crashes on startup.
Replies: 41
Views: 12075

Re: TrackIR will not start, crashes on startup.

Hello Neo, Thank you for contacting TrackIR Support.  This situation often happens when opening the TrackIR software on one display, moving it to a different display, and closing it while it is on the second display.  It happens more frequently when the displays have different resolutions.  At this ...
by jillian.smythe
Fri Mar 22, 2024 3:25 pm
Forum: Flight
Topic: TrackIR 5.1 not saving settings ...
Replies: 14
Views: 15002

Re: TrackIR 5.1 not saving settings ...

Hello Lomaster, As noted in the user manual (https://d1rhoi6onixddn.cloudfront.net/docs/TrackIR-software-5_4_0-Manual_24.02.pdf), Standard Mode is intended for use with TrackIR 3 and TrackIR 4, where Precision mode is not an option. For TrackIR 5, the software will default to Precision Mode. While t...
by jillian.smythe
Fri Mar 22, 2024 3:19 pm
Forum: TrackIR 5
Topic: How to tighten up the mount
Replies: 2
Views: 55

Re: How to tighten up the mount

Hello krissilver, Do you already have the "arms" of the mount extended completely out to the sides, and the "leg" going all the way down? The mount is designed to be adjustable to fit a variety of monitor widths. In some cases, especially for customers who have very thin monitors...
by jillian.smythe
Fri Mar 22, 2024 3:11 pm
Forum: TrackIR 5
Topic: Need TRACKIR wiring map on usb plug please !!
Replies: 7
Views: 4235

Re: Need TRACKIR wiring map on usb plug please !!

Hello Crom_NOR,

Please use our contact page (https://www.trackir.com/help) to request Technical Support. We can assist you by providing information about the wiring.

Kind Regards,
by jillian.smythe
Mon Mar 18, 2024 1:02 pm
Forum: TrackIR 5
Topic: TrackIR Heavy stuttering in software
Replies: 14
Views: 110597

Re: TrackIR Heavy stuttering in software

Hi Clutchy,

Excellent news! Happy gaming!

Kind Regards,
by jillian.smythe
Wed Mar 13, 2024 7:41 am
Forum: SmartNAV Support
Topic: Smartnav 4 software?
Replies: 1
Views: 355

Re: Smartnav 4 software?

Hi Jimaha,

Please reach out for Technical Support through our help page: https://www.trackir.com/help. We can send you a secure link to download the software.

Kind Regards,
by jillian.smythe
Tue Mar 12, 2024 7:52 am
Forum: TrackIR 5
Topic: TrackIR Heavy stuttering in software
Replies: 14
Views: 110597

Re: TrackIR Heavy stuttering in software

Hi Clutchy,

Thank you for the update. If you purchased your unit within the last year, please reach out to us here to request a replacement: https://www.trackir.com/help.

Kind Regards,
by jillian.smythe
Tue Mar 12, 2024 7:12 am
Forum: TrackIR 5
Topic: TrackIR Heavy stuttering in software
Replies: 14
Views: 110597

Re: TrackIR Heavy stuttering in software

Hi Clutchy, I reached out to our engineers, and they suggested that this could be happening due to a conflict between TrackIR and another hardware device driver. They suggested checking for Windows updates, driver updates, and to consider doing a Windows reset or upgrade to Windows 11. I would also ...
by jillian.smythe
Mon Mar 11, 2024 1:18 pm
Forum: TrackClip Pro
Topic: TrackClip Pro - Possible solution for erratic tracking due to light
Replies: 2
Views: 427

Re: TrackClip Pro - Possible solution for erratic tracking due to light

Hi NICK_FF,

Thank you for this excellent tip! I have passed your suggestion along to our development team, and I am sure your suggestion will be helpful for other users too.

Kind Regards,
by jillian.smythe
Mon Mar 11, 2024 1:08 pm
Forum: TrackIR 5
Topic: Driver Linux
Replies: 10
Views: 4163

Re: Driver Linux

Hi John,

I've passed your comment along to our developers.

Kind Regards,