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Hello SniperPod, Thank you for sharing that video. I noticed at the end of the video there seems to be some large red blobs on the edges of the view port. Can you change your view port to Camera View (right click in the main viewing area and select Camera View) to get a better look at that region? ...

It happened to me too, while I was using it suddenly for no reason it stopped working. I have not updated the PC or changed the location of my workstation. Suddenly the device acts as if it has lost the trackclip pro signal and is not detecting it. If he decides to repeat it, he does it alone and be...

It happened to me too, while I was using it suddenly for no reason it stopped working. I have not updated the PC or changed the location of my workstation. Suddenly the device acts as if it has lost the trackclip pro signal and is not detecting it. If he decides to repeat it, he does it alone and be...

Hi, I too am having a very similar problem to yours. I start the software, the device is recognized and seems to work. Suddenly it stops as if I were no longer receiving a signal from the TrackClip Pro, the green LED goes off. After disconnecting the USB socket, I insert it again, the software start...

Hello SniperPod, When you noticed the red spots, were you able to identify any possible sources of infrared light in the room, including sunlight? If you hold your hand near the TrackIR camera, do the red spots go away? If possible, please share an image of what you are seeing in the Camera view so...

Hi guys, this happened to me too yesterday. All of a sudden my track-ir 5 stopped working. Once the software is open, I can only make it work for a few seconds by making movements with my TrackClip, then it stops and the green LEDs go out. Started again the software does the same thing. I proceeded ...

Hi all, I don't know who can help me but I have a problem with my Track-ir 5 device. It has always worked great but yesterday it decided to crash for no apparent reason. As soon as I start the software it seems to work, I can replicate head movements with my TrackClip, then suddenly it freezes. It s...

Hello, unfortunately I'm having serious problems with my Track-ir 5 device. For many years it worked fine until yesterday afternoon, when it suddenly decided to give me problems. Suddenly I noticed that the device froze as if it was no longer receiving signal from the TrackClip. In the last period i...