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Hi NashV1, Did you purchase your unit directly from the TrackIR website or one of our authorized dealers? Is your unit more than a few years old? I am not aware of any TrackClip Pros sold without the USB power tap over the past several years. If you would like, you can fill out a help request on ou...

Hello NashV1, Are you plugging the TrackIR camera into the pigtail on the TrackClip Pro, or are they plugged in separately? Is your TrackClip Pro aligned correctly with the camera and oriented correctly? See this guide for tips: https://d1rhoi6onixddn.cloudfront.net/docs/TrackClipPro-Quick-Start-Gu...

Hi NashV1, I have a few questions to help identify the possible cause of this behavior. First, is your TrackIR connected directly to a USB port on the motherboard (not through a USB hub)? What values are you using for smoothing and speed? Are you using the TrackClip or the TrackClip Pro? Do you see...

Hello, Are you using the latest version of TrackIR? Are you seeing this jittering behavior in-game also? In the video, I noticed that the framerate jumps up as you are moving the mouse cursor over the viewport. Track IR software doesn't necessarily clamp its frame update rate at 60-fps, and the sof...