Search found 55 matches

by kalorvoe
Wed Jan 16, 2013 8:54 pm
Forum: SmartNAV Support
Topic: Repair enquiries?
Replies: 1
Views: 997

Repair enquiries?

<t>I sent my SmartNav off to the states for repair at the beginning of December (RMA #XXXXX-XXXXX). It's been a month and a half- I've allowed for the Christmas rush, but now I'm starting to wonder where it is (and my arms would like to stop bearing the load!)<br/> <br/> Is there a process by which ...
by kalorvoe
Thu Nov 29, 2012 2:48 pm
Forum: SmartNAV Support
Topic: Tracking, but not working,
Replies: 8
Views: 3073

Re: Tracking, but not working,

Email sent.

Alexandria, have you tried moving/jiggling the connection (while wearing a dot/cap)? Does the green light come on or at least flicker?
by kalorvoe
Tue Nov 27, 2012 5:07 pm
Forum: SmartNAV Support
Topic: Tracking, but not working,
Replies: 8
Views: 3073

Re: Tracking, but not working,

<r>Hi Jeff,<br/> <br/> I've diagnosed mine. It's the socket at the back of the smartnav unit. <br/> <br/> I tried installing it on another computer and still had the symptoms. A post in another thread suggested "making sure it's all the way in", which I'd tried, but I managed to make it work by pull...
by kalorvoe
Sun Nov 25, 2012 4:38 pm
Forum: SmartNAV Support
Topic: Tracking, but not working,
Replies: 8
Views: 3073

Re: Tracking, but not working,

Hmm, no response from support in the last 10 days. Let's try and be as helpful as we can for them. Quick recap is below. Alexandria, please post what your PC is, confirm that these are your symptoms and mention what you've tried: SYMPTOMS: -Smartnav 4 intermittently not working -Green light goes out...
by kalorvoe
Mon Nov 19, 2012 8:40 pm
Forum: SmartNAV Support
Topic: Tracking, but not working,
Replies: 8
Views: 3073

Re: Tracking, but not working,

It seems to be similar to this issue: http://forum.naturalpoint.com/forum/ubbthreads.php?ubb=showflat&Number=32506 Other things I've noticed about it: -It seems to work sometimes on my work PC and never on my home one. -It stops working (freezes) if the reflector gets closer than about 10 inches. -I...
by kalorvoe
Fri Nov 16, 2012 2:02 am
Forum: SmartNAV Support
Topic: Tracking, but not working,
Replies: 8
Views: 3073

Tracking, but not working,

<t>My SmartNav is running on Win7 64. It started working intermittently a few weeks ago, and now doesn't work at all. You start it up, and all LEDs blink as they should. Then the green light goes out, and nothing appears in the camera view. The SmartNav does nothing.<br/> <br/> However, if you go in...
by kalorvoe
Thu Nov 15, 2012 9:42 pm
Forum: SmartNAV Support
Topic: new cable?
Replies: 2
Views: 1278

new cable?

<r>My SmartNav 4 is 3 years old and is working intermittently. I believe it's the cable and would like to get a new one.<br/> <br/> Can I buy them separately? Is it a standard type of cable I should be able to get at electronics stores (I live in Australia)?<br/> <br/> EDIT: You can use a standard m...
by kalorvoe
Thu Nov 15, 2012 9:21 pm
Forum: SmartNAV Support
Topic: Reflector cap degradation?
Replies: 2
Views: 1709

Re: Reflector cap degradation?

Check that- it's not the reflector, it's that it's only working intermittently now :(
by kalorvoe
Thu Nov 15, 2012 4:49 pm
Forum: SmartNAV Support
Topic: Accuracy of pointer on hi-res screens
Replies: 20
Views: 18609

Re: Accuracy of pointer on hi-res screens

<t>I'm a software dev running my SmartNav 4 on a three-monitor setup, each monitor is on 1920 x 1080, and I've never had any problems. <br/> <br/> The issue isn't so much the camera as your neck muscles. It takes a couple of weeks for the movement to become natural, but once you have a bit of practi...
by kalorvoe
Wed Nov 14, 2012 8:12 pm
Forum: SmartNAV Support
Topic: Reflector cap degradation?
Replies: 2
Views: 1709

Reflector cap degradation?

<r>Hi guys,<br/> <br/> I've had my SmartNav 4 three years now, almost to the day! I thought it had stopped working, but it turns out that it isn't seeing the reflector at the front of the cap any more.<br/> <br/> The wierd thing is, it can see the reflector at the back when I turn the cap around! <b...