Search found 317 matches

by jolsonsalem
Mon Mar 18, 2013 10:47 am
Forum: General OptiTrack Support
Topic: Activated Hardware Key shown as not connected
Replies: 1
Views: 836

Re: Activated Hardware Key shown as not connected

Can you send an unedited screen shot and a picture of the serial number on the hardware key to support@naturalpoint.com?
by jolsonsalem
Mon Mar 18, 2013 10:43 am
Forum: TrackIR 1-3 & Vector Expansion
Topic: Question about order
Replies: 2
Views: 888

Re: Question about order

TrackIR bundles with a TrackClip Pro are backed up a bit right now due to one of the components being in tight supply. You can email me at support@naturalpoint.com with your order number and I can look into it a bit further.
by jolsonsalem
Mon Mar 18, 2013 10:22 am
Forum: SmartNAV Support
Topic: Loss of sound when clicking on Dwell Clicker
Replies: 4
Views: 2516

Re: Loss of sound when clicking on Dwell Clicker

Glad to hear that it's working again. Let me know if you run into anything else.
by jolsonsalem
Mon Mar 18, 2013 9:46 am
Forum: TrackIR 5
Topic: only blue led and "no device detected"
Replies: 2
Views: 478

Re: only blue led and "no device detected"

The cameras we make aren't really designed around security and general video recording.
by jolsonsalem
Mon Mar 18, 2013 9:35 am
Forum: TrackIR 5
Topic: Trackir 5.2.2 doesn't work with ATI catalyst 13.3 beta
Replies: 4
Views: 1228

Re: Trackir 5.2.2 doesn't work with ATI catalyst 13.3 beta

We'll have to wait and see what their final version does before we try to narrow down the problem. Hopefully they fix whatever was broken, but we'll keep an eye on it.
by jolsonsalem
Fri Mar 15, 2013 9:54 am
Forum: TrackIR 5
Topic: Precision Mode Looses Tracking on 1 (or more) lights
Replies: 9
Views: 2054

Re: Precision Mode Looses Tracking on 1 (or more) lights

<t>I've been checking with our developers and it appears that precision/standard mode isn't saved, but it is something we are looking into adding in the future. <br/> <br/> When it looses track of one of the markers on your TrackClip is it always the same LED? Also, does the right LED on the TrackIR...
by jolsonsalem
Fri Mar 15, 2013 9:51 am
Forum: TrackIR 5
Topic: TrackIR 5.2.2 Final released
Replies: 27
Views: 21810

Re: TrackIR 5.2.2 Final released

Frednz88,

Get a hold of me at support@naturalpoint.com and we'll set up a time to do a remote support session to get in there and take a look at what is going on.
by jolsonsalem
Fri Mar 15, 2013 9:47 am
Forum: TrackIR 5
Topic: TrackIR 5 negative zoom 'bug' in DayZ Arma 2 mod
Replies: 11
Views: 3954

Re: TrackIR 5 negative zoom 'bug' in DayZ Arma 2 mod

We are looking into a few issues with TrueView, and this may be a part of that. You might try the 4.x version of TrackIR and see if the issue persists.
by jolsonsalem
Fri Mar 15, 2013 9:46 am
Forum: SmartNAV Support
Topic: Loss of sound when clicking on Dwell Clicker
Replies: 4
Views: 2516

Re: Loss of sound when clicking on Dwell Clicker

If you click the setup button on the Dwell Clicking Toolbar there is an option to disable the click sound. As far as I know that is the only way SmartNav/Dwell clicker uses the sound card so I'd be curious to see if disabling that will cause the issue to continue.
by jolsonsalem
Fri Mar 15, 2013 9:35 am
Forum: TrackIR 5
Topic: trueview bug in camera behind head setup
Replies: 5
Views: 1283

Re: trueview bug in camera behind head setup

I will pass this on to our developers and we will investigate this a bit more. Thanks for the feedback guys!