Search found 541 matches

by steven.andrews
Mon Jun 24, 2019 11:30 am
Forum: General OptiTrack Support
Topic: Active Tags not recognized
Replies: 2
Views: 363

Re: Active Tags not recognized

Hello norbert, Could you please share a recording (.tak) with our Support team? This will help us to troubleshoot together. Status LED and battery behavior can be dependent on the version tag you are using. If you could please include an order number when contacting us, we can lookup what was purcha...
by steven.andrews
Fri Jun 21, 2019 11:10 am
Forum: Motive
Topic: Synchronization between Motive and MotioBuilder plugin
Replies: 1
Views: 350

Re: Synchronization between Motive and MotioBuilder plugin

Hello AbdoSharaf, I do not think anything like this has been developed before. If you are up to programming a new plugin for MotionBuilder, you should be able to achieve this with Motive's remote trigger UDPs . Best, Steven -- Steven Andrews OptiTrack | Senior Customer Support Engineer help.naturalp...
by steven.andrews
Tue Jun 11, 2019 10:14 am
Forum: VR
Topic: OptiTrack with custom HMD
Replies: 2
Views: 396

Re: OptiTrack with custom HMD

Hi axteroide,

Motive will only let you create an HMD if you are using our active HMD clips. For your custom HMD you will need to create a normal Rigid Body.

Best,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com
by steven.andrews
Tue May 28, 2019 12:35 pm
Forum: General OptiTrack Support
Topic: Prime 13 Configuration / Max Capture Space
Replies: 3
Views: 748

Re: Prime 13 Configuration / Max Capture Space

Hi muraqqi, Generally, the distance between the capture perimeter and the camera perimeter is needed to allow enough overlap in the camera fields of view. With the smaller perimeter, the area in which you can capture the best data may be reduced. You can reach out to our sales engineers to see what ...
by steven.andrews
Thu May 16, 2019 10:57 am
Forum: Motive
Topic: Motive 1.9 beta 2
Replies: 5
Views: 1034

Re: Motive 1.9 beta 2

Hi rschneiderIowa, It sounds like you are experiencing a different issue from this. Ultimately, this one was a bug in the Motive beta that was fixed before the final release. If you are using the current version of Motive, feel free to send one of your Takes to our Support team. We would be happy to...
by steven.andrews
Wed May 15, 2019 10:38 am
Forum: OptiTrack Data Streaming
Topic: Skeleton data streaming to ROS
Replies: 2
Views: 687

Re: Skeleton data streaming to ROS

Hello kunalb, Thank you for sharing your question here. In Motive there is an option to stream Skeletons as Rigid Bodies . Enabling this should allow the skeleton data to come through to a client that is only receiving rigid body information. Any ROS clients online are not our own, so I cannot speak...
by steven.andrews
Wed May 08, 2019 12:40 pm
Forum: Motive
Topic: Synchronization Pane Not found in Tools Tab??
Replies: 1
Views: 374

Re: Synchronization Pane Not found in Tools Tab??

Hello BioRehabgroup, The synchronization settings, in Motive 2.1.1, can be found in the properties for your sync device. To access the settings you can select the Optihub in the Devices pane, and open the Properties pane. You can find more information on synchronization here . Best, Steven -- Steven...
by steven.andrews
Thu May 02, 2019 12:40 pm
Forum: OptiTrack Data Streaming
Topic: MotionBuilder Plugin 3.3 - Bug?
Replies: 1
Views: 559

Re: MotionBuilder Plugin 3.3 - Bug?

Hello Mariano, This is a bug of sorts. In order for unlabeled markers to be streamed, those nodes are being created when the Optical plugin is created in the scene. If you select the device and look at it's properties, there are options there to turn off unlabeled markers and to limit the number cre...
by steven.andrews
Thu May 02, 2019 11:56 am
Forum: Motive
Topic: How to obtain the 2D data(coordinates) in Motive?
Replies: 2
Views: 638

Re: How to obtain the 2D data(coordinates) in Motive?

Hi Charlie.W, Thank you for sharing your question here. You are correct that you will need to use the Motive API or the Camera SDK if you require the 2D information. If you are trying to utilize the 3D tracking in conjunction with the 2D marker position, this is best done through the API. If you sea...
by steven.andrews
Wed May 01, 2019 10:10 am
Forum: Motive
Topic: Variations in Angular Tracking in a Known Rotation Based of Pivot Point Placement
Replies: 1
Views: 398

Re: Variations in Angular Tracking in a Known Rotation Based of Pivot Point Placement

Hello archimedes, Thank you for posting your questions. Moving the pivot point can have an effect on the rotation values you receive, since you are moving the location from which the orientation is reported. This may all depend on how close the pivot point is to the location the physical object is a...