Search found 579 matches

by steven.andrews
Mon Mar 09, 2015 10:24 am
Forum: General OptiTrack Support
Topic: Finger Tracking
Replies: 18
Views: 9139

Re: Finger Tracking

Hello Clement, The finger setups are only available if you are using higher resolution cameras, the Prime13 being the minimum requirement. If you are using Flex cameras, the option to capture fingers would not be available in Motive. Best regards, Steven -- Steven Andrews OptiTrack | Customer Suppor...
by steven.andrews
Wed Mar 04, 2015 11:03 am
Forum: Camera SDK
Topic: Implications of not using frame->Release();
Replies: 2
Views: 1438

Re: Implications of not using frame->Release();

Hello LamarLatrell, Both not releasing a frame, and releasing a frame more than once, will result in a stall. From your description, it almost sounds like leaving that line uncommented is causing the frame to be released twice. You may want to double check your code to be sure that the frame is not ...
by steven.andrews
Mon Feb 23, 2015 10:38 am
Forum: General OptiTrack Support
Topic: Detection ranges for small markers
Replies: 1
Views: 1204

Re: Detection ranges for small markers

Hello Colin, We would be happy to help you figure out what you need in order to fulfill your capture needs. If you could please submit a ticket at http://help.naturalpoint.com/ we will be better suited to provide you with all of the information you need there. Best regards, Steven -- Steven Andrews ...
by steven.andrews
Fri Feb 20, 2015 5:02 pm
Forum: Motive
Topic: Custom Marker-set skeleton
Replies: 2
Views: 2001

Re: Custom Marker-set skeleton

Hello Safeer, What you are describing is possible. In Motive, you are able to add additional markers to one of our Base Skeletons once it has been created. Simply use the following steps: 1. Create your Baseline skeleton 2. Enable the Assign Markers to Skeleton button at the top of the 3D view 3. Se...
by steven.andrews
Fri Feb 20, 2015 4:41 pm
Forum: Motive
Topic: Markers' name in rigid bodies
Replies: 1
Views: 970

Re: Markers' name in rigid bodies

Hi Julien, Currently the marker names cannot be changed. The closest method would be to create a Marker Set, in which you can add markers of any name. Unfortunately, this is a manual labeling process and can only be used offline with captured data. The ability to use custom marker names may be added...
by steven.andrews
Wed Feb 18, 2015 12:15 pm
Forum: General OptiTrack Support
Topic: 850nm IR LED ring light suggestions
Replies: 2
Views: 1839

Re: 850nm IR LED ring light suggestions

Hello LamarLatrell, Unfortunately, we do not have any formal recommendations regarding off-the-shelf components that would allow you to fashion the device you describe, but you are on the right track looking for an 850nm IR LED. If you are looking for an IR camera with ring light illumination, we do...
by steven.andrews
Thu Feb 05, 2015 4:09 pm
Forum: Motive
Topic: How do I save a custom layout?
Replies: 3
Views: 1335

Re: How do I save a custom layout?

Hello dabhome,

The current version of Motive 1.7.2 does not support the saving of Layouts. When you relaunch Motive, the layout will be reset to a default.

The ability to save and reload layouts will be coming soon.

Best,
Steven
--
Steven Andrews
OptiTrack | Customer Support Engineer
by steven.andrews
Thu Feb 05, 2015 3:31 pm
Forum: Motive
Topic: Export Tracking Data
Replies: 6
Views: 2197

Re: Export Tracking Data

Thank you for this information. I would like to look into this further for you. Could you please submit a support ticket at help.naturalpoint.com If you don't mind, I would like you to include a copy of the script you are running as well as any smaller .tak files you have recorded that are exhibitin...
by steven.andrews
Thu Feb 05, 2015 2:41 pm
Forum: Motive
Topic: Export Tracking Data
Replies: 6
Views: 2197

Re: Export Tracking Data

Hi ypleong,

I tried running some batch exports, myself, and am having trouble recreating this issue.

Could you go to go to the Help menu at the top of Motive and select "About Motive..." ? What is the full version number for the Motive you are running?