Search found 30 matches

by joe.lee
Wed Mar 28, 2018 9:20 am
Forum: SmartNAV Support
Topic: Windows 10 update deletes mouse driver.
Replies: 1
Views: 544

Re: Windows 10 update deletes mouse driver.

Hello lillepunk8907, Windows update can sometimes conflict with the device driver for SmartNav. If for some reason SmartNav driver is not registering properly, you can manually point it to the driver location (C:\Program Files (x86)\NaturalPoint\USB Drivers x64) from the Windows Device Manager. Or ...
by joe.lee
Mon Mar 26, 2018 3:16 pm
Forum: TrackIR 5
Topic: Z axis going nuts.. confused ...
Replies: 1
Views: 742

Re: Z axis going nuts.. confused ...

Hello Neko77025, Are you seeing this issue on the client game side? Or can you see the same behavior on the TrackIR software? Do you have the Trueview feature enabled? If you could do a screen capture (video) of this behavior and share it with us, that will be very helpful for us to take a closer l...
by joe.lee
Mon Mar 26, 2018 1:42 pm
Forum: TrackIR 5
Topic: Inverted roll after 90°
Replies: 8
Views: 2136

Re: Inverted roll after 90°

We are still not sure what could have changed it, we are having no luck with reproducing the issue, or the change in behavior, reported in this thread. Could someone revert back to an older version of windows update and confirm that this changed? I would suggest disabling or dampening down the roll...
by joe.lee
Thu Mar 22, 2018 2:45 pm
Forum: TrackIR Enhanced Game Discussions
Topic: compatiblity with P3D V4.2??
Replies: 3
Views: 1480

Re: compatiblity with P3D V4.2??

Hello MrAflac9916, I'm not aware of any breaking changes that were made for v4.2. Prepare3d uses SimConnect library for communicating with TrackIR server. I am suspecting this was somehow not updated properly. Could you check if this is included in the following installation directory? They are loc...
by joe.lee
Thu Mar 22, 2018 2:04 pm
Forum: TrackIR 5
Topic: TrackIR 5.4.2.27545 game profile disappears
Replies: 1
Views: 1025

Re: TrackIR 5.4.2.27545 game profile disappears

Hello Foamdad, Are you running the TrackIR with admin privileges? Is TrackIR installed in the default installation directory? It almost sounds like it is having a problem importing the profiles from the AppData folder. If you are not doing so already, I would suggest running the app with admin priv...
by joe.lee
Thu Mar 22, 2018 1:57 pm
Forum: TrackIR 5
Topic: New Trackir 5
Replies: 1
Views: 675

Re: New Trackir 5

Hello,

This sounds like the right LED went bad. The green LED is only for status-indication, so even if this LED is dim, it shouldn't affect overall tracking. Please submit a ticket at http://help.naturalpoint.com/ so that we can assist you with the repair if needed.

Thank you,
by joe.lee
Thu Mar 22, 2018 1:54 pm
Forum: TrackIR 5
Topic: Windows 10 not working with any updates since v5.2.2
Replies: 5
Views: 2640

Re: Windows 10 not working with any updates since v5.2.2

Hello, This seems like a problem specific to the computer and its configuration. Have you tried re-installing the Visual C++ redistributable? TrackIR uses Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501. , you could maybe try uninstalling that and reinstalling it using the TrackIR inst...
by joe.lee
Thu Mar 22, 2018 1:30 pm
Forum: TrackIR 5
Topic: trackir and steering wheel conflict
Replies: 1
Views: 428

Re: trackir and steering wheel conflict

Hello Jchoa13, We have discussed this issue over the email already, but I am going to share this so that other users are aware. We narrowed this issue down to be extraneous IR lights that appear as you rotate the wheel, this problem was resolved by covering up those extra illuminations. In general,...
by joe.lee
Thu Mar 22, 2018 1:12 pm
Forum: TrackIR 5
Topic: Inverted roll after 90°
Replies: 8
Views: 2136

Re: Inverted roll after 90°

Hello everyone, Did this start happening more after the windows update? The problem discussed in this thread sounds like a gimbal lock problem that happens when the head orientation reaches ~90 degrees. At this orientation, one of the rotation axes may get lost due to gimbal lock and the head roll ...
by joe.lee
Thu Mar 22, 2018 1:01 pm
Forum: TrackIR 5
Topic: Is Anyone Home?
Replies: 1
Views: 483

Re: Is Anyone Home?

Hello gpbarth,

We apologize for the late replies on the posts. The forum is an open discussion area, so our replies on the thread may be a bit slower. If you need a direct assistance from us, please submit a support ticket at support@naturalpoint.com.

Regards,