Search found 139 matches

by Chris.Johnson
Mon Jan 20, 2020 5:46 pm
Forum: TrackIR 5
Topic: Track 5 jumps and glitches
Replies: 1
Views: 141

Re: Track 5 jumps and glitches

Hello, Thank you for reaching out. You can adjust the Light Filter threshold in the advanced camera settings. You can also use a Track Clip PRO, which turns off the LED's from the camera, significantly reducing any reflections from your glasses. With only a single camera, it would be very tricky to ...
by Chris.Johnson
Mon Jan 20, 2020 3:59 pm
Forum: TrackIR 5
Topic: Track Ir5 camera doesn't seem to be working
Replies: 4
Views: 321

Re: Track Ir5 camera doesn't seem to be working

Hello, Give this a full re installation. That should do the trick here. This will ensure your old/corrupt drivers are gone, and a new fresh set installed. 1. Unplug the TrackIR from your computer. 2. Remove TrackIR from add/remove programs. 3. Remove NaturalPoint Drivers from add/remove programs. 4....
by Chris.Johnson
Mon Jan 20, 2020 3:55 pm
Forum: TrackIR 5
Topic: Titles bound to Profiles do not save :(
Replies: 1
Views: 118

Re: Titles bound to Profiles do not save :(

Hello, You will want to make sure you are running the program as an administrator so that your profiles save correctly. When you launch Track IR, Right click on the icon, and select 'Run as Administrator' ----------------------------------- Follow this path using your user name. C:\Users\[Your.User....
by Chris.Johnson
Tue Dec 31, 2019 4:18 pm
Forum: TrackIR 5
Topic: Track IR 5 Program "Not Responding"
Replies: 2
Views: 198

Re: Track IR 5 Program "Not Responding"

Just as an update: We were able to resolve this issue in a remote session. Here is what we did: 1. Remove TrackIR from add/remove programs 2. Remove NaturalPoint Drivers from add/remove programs. 3. Delete NaturalPoint folder from: C:\Users\[Your.User.Name]\AppData\Roaming\NaturalPoint\ -This will d...
by Chris.Johnson
Thu Dec 26, 2019 12:06 pm
Forum: TrackIR 5
Topic: Jumps in game
Replies: 2
Views: 316

Re: Jumps in game

Hello otherguy, You are correct that the window could be something that could cause erratic tracking. If you are using the Track Clip PRO, make sure you have the correct tracking object selected in the Track IR software. When you select the Track Clip Pro object, the tracking LED's will turn off on ...
by Chris.Johnson
Wed Dec 18, 2019 1:35 pm
Forum: TrackIR 5
Topic: Profiles not showing up
Replies: 3
Views: 797

Re: Profiles not showing up

Hello, Thank you for using Track IR and contacting is regarding your profiles. Profiles are stored in the App Data folder which is hidden by default. Follow this path using your user name. C:\Users\[Your.User.Name]\AppData\Roaming\NaturalPoint\TrackIR 5\Profiles To show hidden Items Click on the vie...
by Chris.Johnson
Wed Dec 18, 2019 10:31 am
Forum: TrackIR 5
Topic: TrackIR 5 trouble
Replies: 2
Views: 286

Re: TrackIR 5 trouble

Hello Merryjohn, Thank you for using Track IR 4, and upgrading to Track IR 5. I will address what I can listed below to hopefully make things easier. -Head Movement- It's likely that you may have the wrong Tracking clip selected. If you are using the Track Clip PRO and you have the correct tracking ...
by Chris.Johnson
Fri Dec 13, 2019 5:29 pm
Forum: TrackIR 5
Topic: TrackIR Configuration Screen
Replies: 1
Views: 165

Re: TrackIR Configuration Screen

Hello Gray_Lensman, It's likely that the app is hiding in the system tray. There is a small up arrow next to the time on your task bar, in the lower right hand corner of the screen. In there you will find the Track IR Icon. You c an change setting sin the Track IR software to prevent this. Just clic...
by Chris.Johnson
Mon Dec 09, 2019 4:01 pm
Forum: TrackIR 5
Topic: 49" curved monitor - mounting and tracking
Replies: 1
Views: 174

Re: 49" curved monitor - mounting and tracking

Hello MrClusky,

Thank you for reaching out. You should have no problem mounting this to a curved monitor. You will just have to adjust the base accordingly.
by Chris.Johnson
Fri Nov 29, 2019 4:49 pm
Forum: TrackIR 5
Topic: TrackIR5 Freakout + glitching out?
Replies: 1
Views: 208

Re: TrackIR5 Freakout + glitching out?

Hello, Thank you for reaching out in the forums, and for sharing your screen shot. Unfortunate the image sensor in your Track IR has failed. You can tell by the striping, and the image not being very smooth. This will cause the tracking to be erratic as you described. You can contact support (suppor...