Search found 100 matches

by Chris.Johnson
Wed Jun 05, 2019 1:38 pm
Forum: TrackIR 5
Topic: TRackIR issues with P3D
Replies: 4
Views: 339

Re: TRackIR issues with P3D

Hello GeriatricGinger, Thank you for using Track IR, and contacting us in the forums. I will be happy to assist here. It's possible the Microsoft Visual C ++ 2013 Redist (x86) is corrupt, or not a compatible version with Track IR. Following the steps below will ensure the correct version is installe...
by Chris.Johnson
Fri May 31, 2019 3:46 pm
Forum: Feedback and Feature Requests
Topic: TrackIR pause get upset me!
Replies: 6
Views: 390

Re: TrackIR pause get upset me!

Hello Vincent,

Thank you for reaching out in the forums. Is possible the hot key got changed in the Track IR software. Could you double check in the Profiles section of Track IR, and check if the Pause hotkey is still F9, or if it has changed?
by Chris.Johnson
Wed May 29, 2019 3:30 pm
Forum: TrackClip Pro
Topic: How do I get rid of collisions in camera mode?
Replies: 2
Views: 536

Re: How do I get rid of collisions in camera mode?

Hello RustInPieces, Thank you for reaching out to us in the forums. Glasses can be a bit tricky, as they are going to reflect some light from the cameras LED's no matter what. Did you also try lowering the LED brightness down to 10? The only real way to eliminate reflection bounce from your glasses ...
by Chris.Johnson
Wed May 15, 2019 10:45 am
Forum: SmartNAV General
Topic: SmartNav - no longer in production
Replies: 10
Views: 2137

Re: SmartNav - no longer in production

Hello, Thank you for posting this question. I can confirm that SmartNAV is no longer in production. However, we will still continue to support SmartNAV. There are no plans to stop support, or repairs at this point. After 20 years of helping people to use their computers more effectively, SmartNav ha...
by Chris.Johnson
Fri May 10, 2019 10:37 am
Forum: Software Profiles
Topic: Camera not detected
Replies: 2
Views: 288

Re: Camera not detected

Hello jerryb,

Is this a new device? This may be solved quicker if we could setup a remote session. Please create a Ticket using the link below, and we'll be happy to get this resolved for you ASAP.

http://help.naturalpoint.com/new-ticket
by Chris.Johnson
Fri May 10, 2019 10:24 am
Forum: TrackIR Enhanced Game Discussions
Topic: Camera Movement
Replies: 1
Views: 204

Re: Camera Movement

Hello Shakey, Thank you for reaching out in the Forums. It's possible the Orientation is set wrong in the camera settings. Make sure it is set to 0, if the camera is position on top of your monitor. Another possibility could be that the wrong tracking object is selected. Please let us know if this h...
by Chris.Johnson
Fri May 03, 2019 11:51 am
Forum: TrackClip Pro
Topic: Track Clip Pro Battery powered Mod
Replies: 1
Views: 565

Re: Track Clip Pro Battery powered Mod

Very Cool, specialksl!

Thank you for sharing this with the community.
by Chris.Johnson
Thu May 02, 2019 12:59 pm
Forum: TrackIR 5
Topic: TIR 4 versus 5
Replies: 6
Views: 604

Re: TIR 4 versus 5

Hello Mower, Thank you for this question. As long as your Track IR 4 camera is still working, there is no real reason to upgrade to Track IR 5. You can still use the latest Track IR 5 software with your Track IR 4 camera. You may download the latest version at the link listed below. http://www.natur...
by Chris.Johnson
Thu Apr 25, 2019 12:03 pm
Forum: TrackIR 5
Topic: TrackIR 5 stopped working all of a sudden
Replies: 24
Views: 5388

Re: TrackIR 5 stopped working all of a sudden

Thank you for this Blackcat.

There are multiple issues happening in this thread. Please create a ticket with us so we may further investigate your particular issue.

http://help.naturalpoint.com/new-ticket
by Chris.Johnson
Thu Apr 25, 2019 10:11 am
Forum: Racing and Driving
Topic: TarckIR and Assetto Corsa Competizione
Replies: 10
Views: 2315

Re: TarckIR and Assetto Corsa Competizione

Hello, Thank you for connecting through the forums. We have not had any new request from KUNOS-Simulazioni Srl for their new game. I would assume they are just going to roll in the same code, and I expect TIR to work right away when they release the game. If it doesn't, let us know and we will look ...