Search found 139 matches

by Chris.Johnson
Mon Nov 11, 2019 10:48 am
Forum: Software Profiles
Topic: Jane's F-15 Mouse Emulation in Trackir
Replies: 2
Views: 1569

Re: Jane's F-15 Mouse Emulation in Trackir

Hello,

In order to use the Mouse emulation you have to first have Track IR running. Then launch the TIRMouse.exe from: C:\Program Files (x86)\NaturalPoint\TrackIR5
by Chris.Johnson
Wed Oct 23, 2019 11:25 am
Forum: TrackIR 5
Topic: track ir 5 flickering , light disappears .
Replies: 1
Views: 304

Re: track ir 5 flickering , light disappears .

This could be due to extra lighting or reflections that are being seen by the camera. Are you anywhere near a window, or have any metal object near by?
by Chris.Johnson
Tue Oct 15, 2019 3:33 pm
Forum: TrackIR Enhanced Game Discussions
Topic: TrackIR freaking out
Replies: 1
Views: 502

Re: TrackIR freaking out

Hello quaglinoman, This could be due to extra lighting or reflections that are being seen by the camera. Are you anywhere near a window, or have any metal object near by? Are you using a Track Clip Pro, or the standard Hat Clip? I would like to get a better sense of what the camera is seeing. If you...
by Chris.Johnson
Tue Oct 15, 2019 3:29 pm
Forum: TrackIR 5
Topic: TrackIR glitching out
Replies: 2
Views: 568

Re: TrackIR glitching out

Hello Rob1594, Thank you for reaching out here in the forums. I would really like to get a closer look at what's going on here so I can diagnose this quickly. Can you please, create a support ticket here: http://help.naturalpoint.com/new-ticket Make sure to mention my name so I can see it right away...
by Chris.Johnson
Mon Oct 07, 2019 4:27 pm
Forum: TrackIR 5
Topic: Trackclip pro mounting on glasses frame
Replies: 1
Views: 246

Re: Trackclip pro mounting on glasses frame

Hello MeatBall,

I'm not aware of anyone mounting their track Clip Pro's to glasses. It would probably add too much weight to one side making it pretty uncomfortable, and additionally could cause your glasses to not sit properly on your face.
by Chris.Johnson
Thu Oct 03, 2019 1:34 pm
Forum: TrackIR 5
Topic: Latest TrackIR 5: How many IR lights?
Replies: 2
Views: 355

Re: Latest TrackIR 5: How many IR lights?

Hello Bran,

Thanks for the question. Older versions will have 4 LED's, the newer ones use a different type of LED which only requires 2. So yours is only supposed to shave 2.
by Chris.Johnson
Mon Sep 30, 2019 12:21 pm
Forum: SmartNAV General
Topic: Replacement for smartnav?
Replies: 8
Views: 1275

Re: Replacement for smartnav?

Hello,

We don't have any plans for a replacement for SmartNAV at this point.
by Chris.Johnson
Mon Sep 30, 2019 11:34 am
Forum: TrackIR 5
Topic: TrackIR5 keyboard letter "t" doesn't work
Replies: 2
Views: 284

Re: TrackIR5 keyboard letter "t" doesn't work

Hello munga,

Thank you for reaching out. This sounds like you have a hotkey in Track IR set to T. You may want to go through and check your hot keys and change them to the F keys to help with this.
by Chris.Johnson
Tue Sep 24, 2019 11:07 am
Forum: TrackIR 5
Topic: TrackIR not tracking?
Replies: 1
Views: 277

Re: TrackIR not tracking?

Hello Rob1594, This could be due to extra lighting or reflections that are being seen by the camera. Are you anywhere near a window, or have any metal object near by? Any new lighting in the room? You have to find what is causing the additional reflections and either cover them, or move them. You ma...
by Chris.Johnson
Wed Sep 18, 2019 3:50 pm
Forum: TrackIR 5
Topic: problem with trackir 5
Replies: 2
Views: 350

Re: problem with trackir 5

Hello,

let's get you some more direct support. Please create a support ticket here: http://help.naturalpoint.com/new-ticket

The Forums are not always monitored by a support engineer, and is more meant for the community to engage with each other.