Search found 100 matches

by Chris.Johnson
Wed Apr 24, 2019 3:30 pm
Forum: TrackIR 5
Topic: stutters when zooming in
Replies: 1
Views: 277

Re: stutters when zooming in

Hello,

Thank you for using the forums. I think it would be a good idea to schedule a remote session so we can take a closer look at what's going on. If you could submit a ticket here: http://help.naturalpoint.com/new-ticket, I would be happy to assist.
by Chris.Johnson
Wed Apr 24, 2019 3:18 pm
Forum: TrackIR Enhanced Game Discussions
Topic: Does TIR still support DTG Dev Games
Replies: 2
Views: 340

Re: Does TIR still support DTG Dev Games

Hello gege21,

Those games should still be supported. Are you still having this issue? Please send a request to support here http://help.naturalpoint.com/new-ticket so we may test this with you.
by Chris.Johnson
Wed Apr 24, 2019 3:14 pm
Forum: TrackIR Enhanced Game Discussions
Topic: Track IR PRo - Upstide down ok on monitor
Replies: 4
Views: 421

Re: Track IR PRo - Upstide down ok on monitor

Hello etf7506,

It's perfectly fine to run the camera upside down. Just make sure you change the rotation to 180 in the advanced camera section. Please let me know if you need help with this.
by Chris.Johnson
Wed Apr 24, 2019 3:13 pm
Forum: TrackIR Enhanced Game Discussions
Topic: compatiblity with P3D V4.2??
Replies: 3
Views: 1525

Re: compatiblity with P3D V4.2??

Hello coucoucmoi,

In order for Track IR to work properly, it needs to be run prior to launching P3D. Can you confirm if you are starting TIR first?
by Chris.Johnson
Wed Apr 24, 2019 3:09 pm
Forum: TrackIR Enhanced Game Discussions
Topic: P3D V4 - working yesterday, not today.
Replies: 1
Views: 245

Re: P3D V4 - working yesterday, not today.

Hello,

Thank you for connecting via the forums. Track IR needs to be run first, before you launch P3D, otherwise it wont register properly. Are you launching TIR before running P3D?
by Chris.Johnson
Wed Apr 24, 2019 1:55 pm
Forum: TrackIR 5
Topic: Device not detected, but showing in Device Manager
Replies: 4
Views: 467

Re: Device not detected, but showing in Device Manager

André,

Thank you so much for this updated feedback. I will look into other HMD's that may or may not be causing similar conflicts.
by Chris.Johnson
Wed Apr 24, 2019 12:56 pm
Forum: TrackIR 5
Topic: Prevent auto centering/locking
Replies: 1
Views: 263

Re: Prevent auto centering/locking

Hello,

Thank you for using the forums. You can adjust the Yaw, Pitch, Roll graphs to have smoother movement through the middle. If you look at the graphs, they dip down in the center. Moving the Dots so they are more horizontal will help. Please experiment with this, and let us know how it goes.
by Chris.Johnson
Wed Apr 24, 2019 12:54 pm
Forum: TrackIR 5
Topic: Trackir 5 closes immediately after opening
Replies: 1
Views: 236

Re: Trackir 5 closes immediately after opening

Hello,

For help with this from support, please create a support ticket here: http://help.naturalpoint.com/new-ticket

The Forums are not always monitored by a support engineer, and is more meant for the community to engage with each other.
by Chris.Johnson
Wed Apr 24, 2019 12:53 pm
Forum: TrackIR 5
Topic: Weird twitching effect happening every couple of seconds
Replies: 1
Views: 265

Re: Weird twitching effect happening every couple of seconds

Hello, Thank you for using the forums. This could be due to extra lighting or reflections that are being seen by the camera. Are you anywhere near a window, or have any metal object near by? I would like to get a better sense of what the camera is seeing. If you right click in the display area and s...
by Chris.Johnson
Wed Apr 24, 2019 12:46 pm
Forum: TrackIR 5
Topic: TrackIR 5 stopped working all of a sudden
Replies: 24
Views: 5375

Re: TrackIR 5 stopped working all of a sudden

Hello,

For help with this from support, please create a support ticket here: http://help.naturalpoint.com/new-ticket

The Forums are not always monitored by a support engineer, and is more meant for the community to engage with each other.