Search found 97 matches

by Chris.Johnson
Wed Apr 24, 2019 12:32 pm
Forum: TrackIR 5
Topic: Issues Using Track IR with an LED Trackhat
Replies: 1
Views: 174

Re: Issues Using Track IR with an LED Trackhat

Hello,

Thank you for reaching out int he forums. The TrackHAT is not a supported product of NaturalPoint. It's possible that it may work, however you may find issues we can't control. You may try selecting the standard tracking object in Track IR.
by Chris.Johnson
Thu Apr 04, 2019 1:10 pm
Forum: TrackIR 5
Topic: DayZ update
Replies: 6
Views: 641

Re: DayZ update

Hello, Thank you for reaching out in the forums. There are currently no plans to update Track IR in the near future. The forums are not always monitored by Track IR support, and is more meant for the community to. There is a moderator that only manages the forums to make sure no spam gets through. I...
by Chris.Johnson
Thu Feb 14, 2019 2:31 pm
Forum: TrackIR 5
Topic: annoying head twitching every 5 seconds
Replies: 1
Views: 225

Re: annoying head twitching every 5 seconds

Hello oscar19681,

Could you email Support@naturalpoint.com with this message so that we may open up a support ticket for you? We may be able to resolve this with a remote session.
by Chris.Johnson
Fri Jan 11, 2019 5:07 pm
Forum: TrackIR 5
Topic: Drivers not update since 2016
Replies: 3
Views: 674

Re: Drivers not update since 2016

Hello lexo1000, Thank you for bringing this to our attention. Track IR does work on Startup, but Windows 10 likes to make it difficult. You have to enable this in Startup Tasks. Press the Windows Key Type: Startup Tasks Search for: Track IR 5 Enable The Smooth setting needs to be saved to a profile ...
by Chris.Johnson
Thu Dec 06, 2018 1:16 pm
Forum: TrackIR 5
Topic: TrackIR 5 usage for regular computer input?
Replies: 1
Views: 291

Re: TrackIR 5 usage for regular computer input?

Hello Jesse, Thank you for reaching out. The Track IR can't be used as a mouse tracker/Clicker. However, we have another product, SmartNAV AT which does do mouse movement and clicks. You can follow this link to read more about it: https://www.naturalpoint.com/smartnav/products/4-at/ I just want to p...
by Chris.Johnson
Thu Nov 29, 2018 12:46 pm
Forum: TrackClip Pro
Topic: Still can't use software and support is non-responsive for broken unit.
Replies: 2
Views: 470

Re: Still can't use software and support is non-responsive for broken unit.

Hello Acecool, Thank you for reaching back out. I got an email from you 6 month ago and responded to that. I'm sorry to hear that your Clip had broken. I was able to pull up your order based on your email, unfortunately you were outside of the 12 month warranty. I cannot replace the clip, and we don...
by Chris.Johnson
Tue Nov 20, 2018 4:22 pm
Forum: TrackIR 5
Topic: Drivers not update since 2016
Replies: 3
Views: 674

Re: Drivers not update since 2016

Hello,

The Track IR drivers are working well in windows 10, there are no planned updates currently.
by Chris.Johnson
Tue Nov 20, 2018 4:21 pm
Forum: TrackClip Pro
Topic: trackclipro no device detected
Replies: 1
Views: 364

Re: trackclipro no device detected

Helo,

Could you help elaborate on the problem here? Are you talking about the Track IR program, or a game you are playing? What version of Track IR hardware/software are you using?
by Chris.Johnson
Tue Nov 20, 2018 4:14 pm
Forum: TrackIR 5
Topic: Track IR5 software crashes on me after 5 min
Replies: 2
Views: 528

Re: Track IR5 software crashes on me after 5 min

Hello, This sounds like you may be pausing the camera with the lighting scheme you mention. TrackIR 5 Left Green : A clip IS being tracked. Right Green : A TrackIR Enhanced Title IS running and has registered with the TrackIR software to receive tracking data. Both Green : A clip IS being tracked, a...
by Chris.Johnson
Tue Nov 20, 2018 4:13 pm
Forum: TrackIR 5
Topic: Track IR5 software crashes on me after 5 min
Replies: 2
Views: 528

Re: Track IR5 software crashes on me after 5 min

Hello, THis sound slike you may be pausing the camera withthe lighting scheme you mention. TrackIR 5 Left Green : A clip IS being tracked. Right Green : A TrackIR Enhanced Title IS running and has registered with the TrackIR software to receive tracking data. Both Green : A clip IS being tracked, an...