Search found 139 matches

by Chris.Johnson
Tue Nov 20, 2018 4:14 pm
Forum: TrackIR 5
Topic: Track IR5 software crashes on me after 5 min
Replies: 2
Views: 761

Re: Track IR5 software crashes on me after 5 min

Hello, This sounds like you may be pausing the camera with the lighting scheme you mention. TrackIR 5 Left Green : A clip IS being tracked. Right Green : A TrackIR Enhanced Title IS running and has registered with the TrackIR software to receive tracking data. Both Green : A clip IS being tracked, a...
by Chris.Johnson
Tue Nov 20, 2018 4:13 pm
Forum: TrackIR 5
Topic: Track IR5 software crashes on me after 5 min
Replies: 2
Views: 761

Re: Track IR5 software crashes on me after 5 min

Hello, THis sound slike you may be pausing the camera withthe lighting scheme you mention. TrackIR 5 Left Green : A clip IS being tracked. Right Green : A TrackIR Enhanced Title IS running and has registered with the TrackIR software to receive tracking data. Both Green : A clip IS being tracked, an...
by Chris.Johnson
Mon Oct 15, 2018 11:04 am
Forum: TrackIR 5
Topic: Track IR Interface Proportions
Replies: 2
Views: 631

Re: Track IR Interface Proportions

Hello, It sounds like you just have to change a compatibility setting. Here are the steps you need to follow to fix the small Icon issue: -Right click on the Track IR Icon (on your desktop before you launch the program) > Select Properties -Navigate to the Compatibility tab -Check High DPI Settings ...
by Chris.Johnson
Mon Oct 15, 2018 10:59 am
Forum: TrackIR 5
Topic: TrackIR 5 Tracking my eyes
Replies: 1
Views: 710

Re: TrackIR 5 Tracking my eyes

Hello,

You can adjust the Light filter Threshold in the Advanced Camera settings. Another option is to use a Track Clip PRO as it doesn't use the LED's on the Track IR camera.
by Chris.Johnson
Fri Aug 17, 2018 9:03 am
Forum: Software Profiles
Topic: Profile Exchange Thread
Replies: 69
Views: 186226

Re: Profile Exchange Thread

Thank you for bringing to our attention that the .XML files were not working. They have since been fixed, and you should now be able to download the profiles again.
by Chris.Johnson
Tue Aug 14, 2018 1:59 pm
Forum: TrackIR 5
Topic: TrackIR software doesn't launch (5.4.2)
Replies: 2
Views: 883

Re: TrackIR software doesn't launch (5.4.2)

Hello, Can you try rolling back your windows update? It appears that the latest windows update that came out is causing troubles for Track IR. At this moment, you can try to roll back the windows update. To do this: 1. Press the Windows Key 2. Type in Recovery 3. Go Back to Previous Version of Windo...
by Chris.Johnson
Tue Jul 03, 2018 1:43 pm
Forum: SmartNAV Support
Topic: Win 10 Creators update
Replies: 5
Views: 2381

Re: Win 10 Creators update

Thank you for using SmartNAV and contacting us. This is a common problem with Windows 10. You will want to lower the Mouse Override Delay to 0.0. It's located in the Smart NAV Control Panel under the Behavior tab as pictured below. Please let me know if this helps, or if I can clarify anything furth...
by Chris.Johnson
Tue Jun 05, 2018 11:42 am
Forum: TrackIR 5
Topic: Drift towards center (Track IR 5)
Replies: 1
Views: 710

Re: Drift towards center (Track IR 5)

Hello PsychOut83, Have you tried disabling True view, while leaving tracking mode in Precision? I have it set like this on my desk, and it's looking pretty rock solid. I had to lower my IR LED a bit to 11 as I had some extra reflections bouncing off of a File Cabinet. If this doesn't help, please co...
by Chris.Johnson
Thu May 24, 2018 2:56 pm
Forum: SmartNAV Support
Topic: left and right click have swapped roles
Replies: 4
Views: 2129

Re: left and right click have swapped roles

Hello rossbowling, Thank you for contacting the Forums in regards to your mouse clicks. Are you using an Ability switch? If so, you may have to change the settings in the SmartNAV Control Panel [Pictured Below]. Another option here would be to 'Switch the Primary and Secondary Buttons' through the B...
by Chris.Johnson
Mon May 21, 2018 12:29 pm
Forum: TrackIR 5
Topic: IR LEDs wont light on new TIR 5
Replies: 4
Views: 921

Re: IR LEDs wont light on new TIR 5

Hello Buttons840,

Thank you for contacting the forums. For this, it would be best if you could send in an email support ticket to: support@naturalpoint.com. You can just copy and paste your post in to the body of the email. This way we can further diagnose what it going on here.