Search found 100 matches

by Chris.Johnson
Mon Mar 26, 2018 3:19 pm
Forum: SmartNAV Support
Topic: When installing new software SmartNAV locks.
Replies: 1
Views: 746

Re: When installing new software SmartNAV locks.

Hello Chuck24, Thank you for contacting us here on the Forums. This may be related to User Control settings. If you press the Windows Key and type 'User Control' and select Change User Account Control Settings. Then choose Never Notify. When you install SmartNAV Right click on the installer and choo...
by Chris.Johnson
Mon Mar 26, 2018 3:12 pm
Forum: TrackIR 5
Topic: theHunter™: Call of the Wild ?
Replies: 1
Views: 728

Re: theHunter™: Call of the Wild ?

Hello DKsDEVIL,

Currently Track IR only supports the Hunter Classic. We will contact the game developer to see about adding support for, The Hunter: Call of the Wild.
by Chris.Johnson
Mon Mar 26, 2018 3:02 pm
Forum: TrackIR 5
Topic: Stuttering/Jittery/laging wheh moving around
Replies: 4
Views: 13192

Re: Stuttering/Jittery/laging wheh moving around

Hello Goa,

Can you go into the advanced Camera settings and check that the IR Brightness is all the way up to 15?

Please let me know if this helps at all.
by Chris.Johnson
Tue Feb 27, 2018 5:23 pm
Forum: SmartNAV Support
Topic: Drivers are unavailable SmartNav 4
Replies: 2
Views: 930

Re: Drivers are unavailable SmartNav 4

Hello nzalex,

Have you tried to download the latest release of the SmartNAV software? If you are using an older download, it may not have the correct drivers included.

https://www.naturalpoint.com/smartnav/s ... loads.html

Please let me know if this helps.
by Chris.Johnson
Tue Feb 27, 2018 5:13 pm
Forum: SmartNAV Support
Topic: Erratic movements of the cursor
Replies: 2
Views: 771

Re: Erratic movements of the cursor

Hello artafel,

I recommend to changing the mouse override Delay to 0.0. In windows 10 this can cause the mouse to do an unwanted pauses every now and then, and act erratic.



upload.png?sc=0-hiaugsgjlq-9bb76a9324789



Please let me know if this fixes your problem.
by Chris.Johnson
Mon Feb 12, 2018 10:58 am
Forum: Motive
Topic: Error selecting Audio Device
Replies: 1
Views: 617

Re: Error selecting Audio Device

This error usually appears when all Recording devices have been removed, or disabled. If you go into your Recording Devices by right clicking on the speaker in the task manager, you will want to make sure one of these are connected, or enabled. You should be able to connect the device used to record...
by Chris.Johnson
Wed Feb 07, 2018 1:52 pm
Forum: TrackIR 4
Topic: Where are profiles kept within PC please ?
Replies: 4
Views: 4694

Re: Where are profiles kept within PC please ?

Hello Baumbach,

These are located normally in the following location:

C:\Users\[User.Name]\AppData\Roaming\NaturalPoint\TrackIR 5\Profiles
by Chris.Johnson
Thu Jan 25, 2018 4:11 pm
Forum: SmartNAV Support
Topic: Dwell click toolbar position
Replies: 4
Views: 2213

Re: Dwell click toolbar position

Thanks, Hazard, Are you running SmartNAV as an admin? Can you try doing a full un-install and re-install as admin? Just follow the steps below. 1. Unplug the SmartNAV from your computer. 2. Remove SmartNAV from add/remove programs 3. Remove SmartNAV Drivers from add/remove programs. 4. Delete instal...
by Chris.Johnson
Thu Nov 30, 2017 5:59 pm
Forum: SmartNAV Support
Topic: Dwell click toolbar position
Replies: 4
Views: 2213

Re: Dwell click toolbar position

Hello Hazard, Thank you for posting to the forums. You can move the tool bar to the desired position, hen create a New Profile in the Control Panel from the SmartNAV window. Once you save a profile with the tool bar at the bottom, it will open up in that location the next time you launch SmartNAV. A...
by Chris.Johnson
Tue Aug 15, 2017 2:04 pm
Forum: Motive
Topic: Motive small icons (resolution?)
Replies: 5
Views: 1648

Re: Motive small icons (resolution?)

Hi Dene, There is a fix for the small Icons in Motive. You have to follow these steps: If scaling is too small using a 4k display, you have to change the properties of the Program. To do this: 1. Right click on the Motive Icon (on the desktop) > Select Properties 2. Navigate to the Compatibility tab...