Search found 58 matches

by Donald
Tue Jun 08, 2004 7:30 am
Forum: SmartNAV Support
Topic: Foot Switch & Click Switch Not Working
Replies: 1
Views: 992

Re: Foot Switch & Click Switch Not Working

Your switch arrived in our office today and it was faulty. A new one is on the way.
by Donald
Fri May 28, 2004 5:48 pm
Forum: SmartNAV Support
Topic: Trouble clicking w/ foot switch
Replies: 3
Views: 1594

Re: Trouble clicking w/ foot switch

<t>I have listened to all of your comments and we will try to see what improvements can be made. <br/> <br/> As for the ridge, I had one customer take his Dremel Tool and cut the ridge down.<br/> <br/> In the next release of the Smart-NAV, Precision Mode is supposed to be able to be activated via a ...
by Donald
Wed May 19, 2004 5:54 pm
Forum: SmartNAV Support
Topic: Trouble clicking w/ foot switch
Replies: 3
Views: 1594

Re: Trouble clicking w/ foot switch

<t>Hello Sir,<br/> <br/> This is actually a fairly common response to the use of the foot pedals. These products are meant to withstand the pressure of a person using their feet so the springs inside are fairly stiff. Add to this that most people are right hand dominant, the appearance that the left...
by Donald
Wed May 19, 2004 6:15 am
Forum: SmartNAV Support
Topic: Problems w/ SmartNav software (2.50)
Replies: 2
Views: 1444

Re: Problems w/ SmartNav software (2.50)

<r>Well, unfortunately with the randomness that you describe, it's hard to say what exactly is going on. I would like you to do the following test the next time #1 happens. <br/> <br/> Immediately hit the F9 function key to pause the system. With the physical mouse, click on the Advanced Settings me...
by Donald
Wed May 12, 2004 8:28 am
Forum: SmartNAV Support
Topic: Clicker Problems
Replies: 1
Views: 1013

Re: Clicker Problems

<r>Hello,<br/> <br/> From what you described, it sounds like you do not have any external switches plugged in and you are getting errant right-click signals. From what we can tell, these signals are coming from the OS itself. <br/> <br/> The fix for this is to click on the word "Right" under Switche...
by Donald
Tue May 11, 2004 5:49 pm
Forum: TrackIR 1-3 & Vector Expansion
Topic: Upgrade to IRIII form IRII...
Replies: 18
Views: 8638

Re: Upgrade to IRIII form IRII...

<t>Hello everyone. <br/> <br/> Please understand that it was not our intention to actually come out with TrackIR3 so soon. This was forced on us because one of the key pieces that make up the TrackIR units was upgraded and we no longer had access to the original. <br/> <br/> This upgraded piece we w...
by Donald
Tue May 11, 2004 5:21 pm
Forum: SmartNAV General
Topic: SmartNav Basic vs. TackIR2
Replies: 7
Views: 3212

Re: SmartNav Basic vs. TackIR2

Correct.

A Smart-NAV unit can run both, Smart-NAV and TrackIR software whereas a TrackIR can ONLY run TrackIR software.

Wayne explained the benefits of the Smart-NAV software in his previous post.
by Donald
Fri May 07, 2004 9:12 am
Forum: SmartNAV General
Topic: SmartNav 2 Features
Replies: 6
Views: 3287

Re: SmartNav 2 Features

<t>Hello Yerodin,<br/> <br/> Here are just some of the features that are going to be available in the new version. <br/> <br/> The system will run at 120 fps with 101K pixel resolution<br/> <br/> - Brand new installation routine with updated drivers. <br/> <br/> - Light filtering threshold adjustmen...
by Donald
Fri Apr 30, 2004 4:24 am
Forum: SmartNAV General
Topic: centering
Replies: 1
Views: 1350

Re: centering

<t>There is no automatic centering except when you hit the F12 key. <br/> <br/> What you are experiencing is known as relative positioning. Your physical mouse works the same way. <br/> <br/> When you look to the edge of the screen and beyond the cursor will stop at the edge. However, as soon as you...
by Donald
Thu Apr 22, 2004 8:19 am
Forum: SmartNAV Support
Topic: Standby mode
Replies: 2
Views: 1352

Re: Standby mode

We've stated this in the past and I will say it again here. We are working on getting it resolved.

As each new rev of the software comes out, we get closer to getting this fixed.

We will just have to see how close we get in the next version.