Search found 1093 matches

by Jim
Mon Aug 16, 2010 10:37 pm
Forum: ARENA & Expression
Topic: face robot name template?
Replies: 30
Views: 18248

Re: face robot name template?

<r>Craig:<br/> <br/> Thanks for participating in the forums. I see what you mean about the FaceRobot template naming issue. It would make sense to have them pre-labeled. We have the template done for the marker tracking, and it follows along exactly, but I see we are missing this last step. We will ...
by Jim
Mon Jul 05, 2010 11:39 pm
Forum: ARENA & Expression
Topic: Expression Audio Record
Replies: 14
Views: 8058

Re: Expression Audio Record

Hello:

Thanks for the testing offer!

We are aware of the bug, as Birch noted, but it is going to be a while until we fix this, as it turned out not to be a quick fix.
by Jim
Mon May 31, 2010 3:31 pm
Forum: Tracking Tools
Topic: phantom markers
Replies: 11
Views: 4901

Re: phantom markers

<t>Phantom markers can be caused by several things, reflections in the room, software settings, or calibration.<br/> <br/> Are the markers appearing next to real markers, like they are splitting, or are they just random in a scene? <br/> <br/> I would first check your calibration, look at the residu...
by Jim
Mon May 31, 2010 3:29 pm
Forum: OptiTrack Data Streaming
Topic: Naturalpoint is a cheater!!!
Replies: 3
Views: 1476

Re: Naturalpoint is a cheater!!!

<t>Hello:<br/> <br/> I do not understand this post. We do fully support TrackD. It is fully tested and functional, we have many customers using it. I might say that TrackD is not the easiest to use interface, and we might suggest VRPN if you can use it (VRPN is free), but it does work. Perhaps you c...
by Jim
Mon May 31, 2010 3:26 pm
Forum: General OptiTrack Support
Topic: Features that might optimize the calibration process
Replies: 7
Views: 1543

Re: Features that might optimize the calibration process

<t>This sounds like a calibration issue, it should only take 2-5Min to get a good calibration with 12 cameras. Perhaps there is a calibration setting that is causing an issue, or some other problem Vince can help with.<br/> <br/> To answer your other questions, longer term there will be a 64 bit ver...
by Jim
Wed May 26, 2010 10:02 pm
Forum: Insight VCS
Topic: Estimated time of arrival?
Replies: 4
Views: 3346

Re: Estimated time of arrival?

<t>Hello:<br/> <br/> Thanks for the suggestions. We have done testing on finger and face capture, but we have some limitations with the V100 (R2) camera. With a decent capture volume size, like 15'x15', the cameras don't have the resolution needed to distinguish amongst the small finger markers that...
by Jim
Wed May 26, 2010 9:57 pm
Forum: ARENA & Expression
Topic: SMTPE Timecode Support
Replies: 7
Views: 3940

Re: SMTPE Timecode Support

Hello:

Thanks for the request. We do have SMPTE support on our development list. I would look more towards the end of the year, for a Beta release.
by Jim
Mon May 24, 2010 10:44 pm
Forum: General OptiTrack Support
Topic: Wide angle lens
Replies: 2
Views: 988

Re: Wide angle lens

It is always a trade off, more capture volume, less resolution. We have found that as long as you keep the balance correct, meaning you are not using the wide lenses in a huge volume, you will get enhanced capture volume and your resolution will be fine.
by Jim
Sat May 15, 2010 11:53 am
Forum: ARENA & Expression
Topic: Excelent calibration generates cloud svarm, face
Replies: 1
Views: 820

Re: Excelent calibration generates cloud svarm, face

<r>Roger:<br/> <br/> Sorry to hear of the recent trouble. Are you using Arena 1.6 now, and maybe the new 3 point wand calibration?<br/> <br/> You can send us your calibration file and data and we can look at what the issue may be, <EMAIL email="support@naturalpoint.com">support@naturalpoint.com</EMA...
by Jim
Tue May 11, 2010 10:10 am
Forum: OptiTrack MarketPlace
Topic: For Sale 1 Camera + License (to v1.4 Final)
Replies: 6
Views: 3057

Re: For Sale 1 Camera + License (to v1.4 Final)

Cables from RadioShack! Ah! :)

For the RCA style Sync cables, that is fine by us, but for USB, we highly recommend purchasing our high grade USB cables, they are vastly superior to off the shelf cables.