forums.naturalpoint.com

Hello, When you re-installed the software, have you uninstalled the USB driver also? When the device disconnect, I would check the Windows Device Manager to see if it's getting properly recognized by the computer, or diconnected from the computer entirely, or if it's failling to load the driver and ...

Hello, Thank you for reporting this. It looks like the software update page has not been updated properly. All of the software versions are available to download from our webpage: http://www.naturalpoint.com/trackir/downloads/ At the time of writing, 5.4.2.2745 is the latest version available so the...

Hello, Are you using the latest version of TrackIR? Are you seeing this jittering behavior in-game also? In the video, I noticed that the framerate jumps up as you are moving the mouse cursor over the viewport. Track IR software doesn't necessarily clamp its frame update rate at 60-fps, and the soft...

Hello, Thank you for the update on this. If this is happening only with RaceRoom but not in other games/simulations, then it might be related to how our SDK is integrated into RaceRoom. The orange LED (both), still is probably an indicator that the TIR has entered a paused-state. Have you tried disa...

Hello X, Thank you for reaching out to us on this. If both of the LEDs are lighting up Orange, it means TrackIR has switched into the pause-mode. The hotkey to pause TIR is F9 by default. Are you using this hotkey in the game by any chance? If so, you can change the hotkey from the TrackIR program, ...

Hello kronovan, Thank you for sharing your feedback! Running TrackIR data on a web server was not considered before as most of our application is used for simulation applications and 3D FPS games, and these would be a bit heavy to run on a web server. It would be possible to develop something like t...

Hello all, When encountering a problem with device connection, I would suggest reinstalling both the TrackIR software and the NaturalPoint USB driver. Please make sure you are uninstalling both the TrackIR software and the driver before running the latest installer from the website (http://www.natur...

Hello, Thank you for sharing the issues on this thread. For any questions that need direct attention, please send us an email at support@naturalpoint.com and we will try to assist you directly. For device connection issues, the first thing to check is the Windows Device Manager and check whether Tra...

Hello, Thank you for using SmartNav. Could you please check the Device Manager and see how SmartNav gets listed in there? When everything is working fine, it will get listed under NaturalPoint device. Also, when doing the re-install, I would make sure to uninstall the NaturalPoint USB Driver as well...