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If you are using a TrackClip Pro you can just select that and it will turn off the LEDs. Also on the camera tab under Advanced Settings you can set IR Brightness to 0.

Are you using Multicast or Unicast?

I did, I just sent you a reply. Once I hear back from you we will have you up and running again.

Unfortunately Mike isn't with the company anymore. I'm not sure exactly what the TrackIR.cjstyles file does, but you could try moving it out of the folder it is in now to a temporary one and make sure that FSX still works with the TrackIR.

Can you send me a screen shot of the camera tab with the Advanced Settings shown?

I sent your product codes on Monday to the same email address you used for registering on this forum. Try emailing me at jeff@naturalpoint.com and I will send them again.

There is a speed setting on the camera tab, make sure that isn't set high. Which profile are you using? You may want to modify one of the default ones and see if that gives you better performance.

Sometimes it is located in C:\Users\\AppData\VirtualStore

The AppData folder is usually hidden so you may have to change your folder options to see it.

We do offer repairs on SmartNav units that will be considerably less expensive than buying a new one. Send me an email at jeff@naturalpoint.com with the serial number of your SmartNav and I'll get an RMA set up for you.

The mouse emulation program will only work if the game uses DirectInput for handling mouse movement. I haven't tried PlanetSide 2 yet but this is probably the cause of it not working with the mouse emulator.