forums.naturalpoint.com

Hello all, We have tested it against the recent windows update (v1803) on multiple computers, but somehow we were not able to reproduce any crash/connection issues. We are still keeping an eye on it, but if you need further assistance, please email us at support@naturalpoint.com with the descriptio...

Hello Hopper, Thank you for sharing this. I'm sure there are other people curious about why this is happening. What you are seeing is normal. TrackIR games list is actually being updated. In addition to publicly available titles, there are other development titles that are actively being added in t...

Hello Pharoah, If 4 red IR LEDs are illuminating, the device is probably getting powered okay. Does this device get detected in the TrackIR software? If it's being detected but not seeing the three green dots, it might be a problem on the imager. In that case, I would suggest contacting support@nat...

Hello kimtae55, TT_FrameTimeStamp function returns a timestamp, in seconds, since the camera system process started. The exact start time will vary depending on a number of factors including the camera system specs and the software build used. Thus, the returned value would not be very useful infor...

Hello lillepunk8907, Windows update can sometimes conflict with the device driver for SmartNav. If for some reason SmartNav driver is not registering properly, you can manually point it to the driver location (C:\Program Files (x86)\NaturalPoint\USB Drivers x64) from the Windows Device Manager. Or ...

Hello Neko77025, Are you seeing this issue on the client game side? Or can you see the same behavior on the TrackIR software? Do you have the Trueview feature enabled? If you could do a screen capture (video) of this behavior and share it with us, that will be very helpful for us to take a closer l...

We are still not sure what could have changed it, we are having no luck with reproducing the issue, or the change in behavior, reported in this thread. Could someone revert back to an older version of windows update and confirm that this changed? I would suggest disabling or dampening down the roll...

Hello MrAflac9916, I'm not aware of any breaking changes that were made for v4.2. Prepare3d uses SimConnect library for communicating with TrackIR server. I am suspecting this was somehow not updated properly. Could you check if this is included in the following installation directory? They are loc...

Hello Foamdad, Are you running the TrackIR with admin privileges? Is TrackIR installed in the default installation directory? It almost sounds like it is having a problem importing the profiles from the AppData folder. If you are not doing so already, I would suggest running the app with admin priv...