Search found 1831 matches

by NaturalPoint - Mike
Wed Feb 16, 2011 3:19 pm
Forum: TrackIR 5
Topic: Track ir software not working :(
Replies: 3
Views: 2767

Re: Track ir software not working :(

Contact support@naturalpoint.com and I will get a decompressed package out to you with instructions.

Thanks -
by NaturalPoint - Mike
Wed Feb 16, 2011 3:17 pm
Forum: TrackIR 5
Topic: TrackIR 5.1 exception when launched
Replies: 8
Views: 4900

Re: TrackIR 5.1 exception when launched

How much system memory do you have, and how much memory is on your video card?
by NaturalPoint - Mike
Wed Feb 16, 2011 3:09 pm
Forum: General OptiTrack Support
Topic: skeleton over time loses calibration
Replies: 5
Views: 3885

Re: skeleton over time loses calibration

<t>The twitching skeleton could be the result of markers sliding on your suit. I would look at recreating your skeleton when you start experiencing those issues.<br/> <br/> If your excess markers appear to be duplicates of markers on your suits, this could indicate an issue with your calibration. If...
by NaturalPoint - Mike
Wed Feb 16, 2011 3:07 pm
Forum: TrackIR 1-3 & Vector Expansion
Topic: Lost Vector Key
Replies: 5
Views: 6968

Re: Lost Vector Key

<r>If you lose your vector key, please email <EMAIL email="support@naturalpoint.com">support@naturalpoint.com</EMAIL> with all the information you have on your device. In some circumstances we can find the informationand get you back up and running, however in some we can not, but in all cases we wi...
by NaturalPoint - Mike
Wed Feb 16, 2011 3:05 pm
Forum: TrackIR 4
Topic: No green lights on camera!
Replies: 10
Views: 10515

Re: No green lights on camera!

<t>Try this approach:<br/> <br/> Unplug the TrackIR 4 camera<br/> Uninstall the TrackIR software<br/> Download the latest version of the software (5.1 beta 3 or 4.1.038)<br/> Right click on the installer package and select "Run as administrator"<br/> When the installer finishes, plug in the camera a...
by NaturalPoint - Mike
Wed Feb 16, 2011 3:03 pm
Forum: TrackIR 5
Topic: In the event of a hardware failure..
Replies: 24
Views: 15429

Re: In the event of a hardware failure..

I would try uninstalling the TrackIR 5.1 Beta 03 software, and re-installing it, however when you run the installation, right click on the installer and select run as administrator.
by NaturalPoint - Mike
Wed Feb 16, 2011 3:00 pm
Forum: TrackIR 5
Topic: TrackIR software 5.1 Final now available - Updated
Replies: 107
Views: 142610

Re: TrackIR software 5.1 beta 3 now available - Updated

Maclean525 -

Depending on windows permission settings, you may experience this issue. I would recommend making the appropriate settings while running the software as an administrator. We are looking into correcting this issue in a future release.
by NaturalPoint - Mike
Wed Feb 16, 2011 12:58 pm
Forum: Tracking Tools
Topic: s250e camera limits
Replies: 21
Views: 21164

Re: s250e camera limits

Hello Dewayne -

I've had a chance to look at your diagram, and compare it to the specs on the s250e. It appears that you should be fine with that placement, however you're right at the limit! I'd like to know how this works out for you.
by NaturalPoint - Mike
Tue Feb 15, 2011 6:19 pm
Forum: TrackIR 4
Topic: Edit center of rotation
Replies: 5
Views: 4097

Re: Edit center of rotation

Hello, Supersonic -

Out of curiosity, have you tried using the 5.x series of TrackIR software? Also, if you disable TrueView, does the behavior stop?

Thanks -
by NaturalPoint - Mike
Mon Feb 14, 2011 2:51 pm
Forum: TrackIR 5
Topic: New User Experience
Replies: 9
Views: 5637

Re: New User Experience

<t>The TrackIR software has 3 functions that can be bound to hotkeys. By default these are:<br/> <br/> Precision mode: F7<br/> Pause: F9<br/> Center: F12<br/> <br/> You can re-map these keys by editing your profile (advanced options)<br/> <br/> F12 in particular is a very useful button. It snaps you...