Search found 599 matches

by NaturalPoint-Dustin
Thu Apr 11, 2013 9:13 am
Forum: TrackIR 5
Topic: Spare parts?
Replies: 4
Views: 4187

Re: Spare parts?

I could check if it is still under warranty. Submit a ticket at help.naturalpoint.com

I look forward to assisting you :-)
by NaturalPoint-Dustin
Mon Apr 08, 2013 2:13 pm
Forum: TrackClip Pro
Topic: TrackClip Pro arm connection
Replies: 11
Views: 11191

Re: TrackClip Pro arm connection

Thanks for posting on the forums guys. We would love to help you with your broken TrackClip PRO's. Please create a ticket at:

help.naturalpoint.com
by NaturalPoint-Dustin
Mon Apr 08, 2013 2:10 pm
Forum: TrackClip Pro
Topic: Question if this is possible on my Wireless headphones
Replies: 5
Views: 4787

Re: Question if this is possible on my Wireless headphones

Awesome! Glad you enjoy it! If you have any problems at all, please create a ticket here:

help.naturalpoint.com

Best of luck!
by NaturalPoint-Dustin
Fri Apr 05, 2013 4:45 pm
Forum: TrackClip Pro
Topic: Question if this is possible on my Wireless headphones
Replies: 5
Views: 4787

Re: Question if this is possible on my Wireless headphones

Thanks for contacting us. There isn't a long wait. I have seen most orders ship out within 2 - 3 business days lately. I look forward to hearing how you like TrackIR!
by NaturalPoint-Dustin
Thu Apr 04, 2013 5:33 pm
Forum: TrackIR 5
Topic: TrackIR5 causes video card crash
Replies: 3
Views: 2380

Re: TrackIR5 causes video card crash

Thank you for contacting us and sorry for the delay in response. We are currently looking into this for you. Can I have you open a ticket with us at help.naturalpoint.com

Best Regards,

Dustin
by NaturalPoint-Dustin
Mon Apr 01, 2013 3:27 pm
Forum: OptiTrack Data Streaming
Topic: Some questions- beginner here...
Replies: 1
Views: 2088

Re: Some questions- beginner here...

<r>Thank you for contacting us!<br/> <br/> 1) There is a description at the top of the datasheet indicating what each row is. If you need further assistance with this, please submit a help request with us at <URL url="http://help.naturalpoint.com/">http://help.naturalpoint.com/</URL><br/> <br/> 2) T...
by NaturalPoint-Dustin
Mon Mar 25, 2013 10:41 am
Forum: General OptiTrack Support
Topic: 12 (flex-13) how to increase capture volume ?
Replies: 1
Views: 2012

Re: 12 (flex-13) how to increase capture volume ?

<t>Hi Musab,<br/> <br/> Thank you for contacting us. At lower camera counts, the wider FOV lenses can actually degrade the quality of the captured data noticeably. Higher camera counts with more coverage open up the possibility of wider FOVs, but that usually happens at around 12 cameras. Your setup...
by NaturalPoint-Dustin
Thu Mar 21, 2013 2:04 pm
Forum: OptiTrack Data Streaming
Topic: Question about streaming with Tracking Tools
Replies: 2
Views: 2635

Re: Question about streaming with Tracking Tools

<t>Hi,<br/> <br/> Thanks for contacting us! Since you need to stream a set of markers and not use the rigid body solver, your only option would be to manually label them which can't be streamed. Are you using our streaming SDK to create a pipeline for the data? If so, it will stream "unlabeled" or "...
by NaturalPoint-Dustin
Wed Mar 20, 2013 3:10 pm
Forum: General OptiTrack Support
Topic: high accuracy small volume tracking
Replies: 1
Views: 2419

Re: high accuracy small volume tracking

<r>Hi Raf,<br/> <br/> Thank you for contacting us! We'd like to take a look at your data to better diagnose the source of these issues. Could I have you submit a support ticket at <URL url="http://help.naturalpoint.com/">http://help.naturalpoint.com/</URL> ? We will follow up with instructions on wh...