I could check if it is still under warranty. Submit a ticket at help.naturalpoint.com
I look forward to assisting you
Search found 599 matches
- Thu Apr 11, 2013 9:13 am
- Forum: TrackIR 5
- Topic: Spare parts?
- Replies: 4
- Views: 4187
- Mon Apr 08, 2013 2:13 pm
- Forum: TrackClip Pro
- Topic: TrackClip Pro arm connection
- Replies: 11
- Views: 11191
Re: TrackClip Pro arm connection
Thanks for posting on the forums guys. We would love to help you with your broken TrackClip PRO's. Please create a ticket at:
help.naturalpoint.com
help.naturalpoint.com
- Mon Apr 08, 2013 2:10 pm
- Forum: TrackClip Pro
- Topic: Question if this is possible on my Wireless headphones
- Replies: 5
- Views: 4787
Re: Question if this is possible on my Wireless headphones
Awesome! Glad you enjoy it! If you have any problems at all, please create a ticket here:
help.naturalpoint.com
Best of luck!
help.naturalpoint.com
Best of luck!
- Fri Apr 05, 2013 4:45 pm
- Forum: TrackClip Pro
- Topic: Question if this is possible on my Wireless headphones
- Replies: 5
- Views: 4787
Re: Question if this is possible on my Wireless headphones
Thanks for contacting us. There isn't a long wait. I have seen most orders ship out within 2 - 3 business days lately. I look forward to hearing how you like TrackIR!
- Thu Apr 04, 2013 5:33 pm
- Forum: TrackIR 5
- Topic: TrackIR5 causes video card crash
- Replies: 3
- Views: 2380
Re: TrackIR5 causes video card crash
Thank you for contacting us and sorry for the delay in response. We are currently looking into this for you. Can I have you open a ticket with us at help.naturalpoint.com
Best Regards,
Dustin
Best Regards,
Dustin
- Mon Apr 01, 2013 3:27 pm
- Forum: OptiTrack Data Streaming
- Topic: Some questions- beginner here...
- Replies: 1
- Views: 2088
Re: Some questions- beginner here...
<r>Thank you for contacting us!<br/> <br/> 1) There is a description at the top of the datasheet indicating what each row is. If you need further assistance with this, please submit a help request with us at <URL url="http://help.naturalpoint.com/">http://help.naturalpoint.com/</URL><br/> <br/> 2) T...
- Mon Mar 25, 2013 10:41 am
- Forum: General OptiTrack Support
- Topic: 12 (flex-13) how to increase capture volume ?
- Replies: 1
- Views: 2012
Re: 12 (flex-13) how to increase capture volume ?
<t>Hi Musab,<br/> <br/> Thank you for contacting us. At lower camera counts, the wider FOV lenses can actually degrade the quality of the captured data noticeably. Higher camera counts with more coverage open up the possibility of wider FOVs, but that usually happens at around 12 cameras. Your setup...
- Thu Mar 21, 2013 2:04 pm
- Forum: OptiTrack Data Streaming
- Topic: Question about streaming with Tracking Tools
- Replies: 2
- Views: 2635
Re: Question about streaming with Tracking Tools
<t>Hi,<br/> <br/> Thanks for contacting us! Since you need to stream a set of markers and not use the rigid body solver, your only option would be to manually label them which can't be streamed. Are you using our streaming SDK to create a pipeline for the data? If so, it will stream "unlabeled" or "...
- Wed Mar 20, 2013 3:10 pm
- Forum: General OptiTrack Support
- Topic: high accuracy small volume tracking
- Replies: 1
- Views: 2419
Re: high accuracy small volume tracking
<r>Hi Raf,<br/> <br/> Thank you for contacting us! We'd like to take a look at your data to better diagnose the source of these issues. Could I have you submit a support ticket at <URL url="http://help.naturalpoint.com/">http://help.naturalpoint.com/</URL> ? We will follow up with instructions on wh...