forums.naturalpoint.com

Hello tigerf, It sounds like Motive is able to connect to your camera but is not able to receive any data from it. This sounds like the typical behavior when a firewall or antivirus is preventing proper communication. If you have not already done so, you should try disabling all firewalls, including...

Hello clindsay, Thank you for reaching out to the community regarding your question. The Camera SDK has full support for synchronizing cameras with an external device, but you would probably not have access to recording the sync signal or its duration duration. http://optitrack.com/products/camera-s...

Hello LamebrainEddy, Unfortunately, I have limited knowledge on Matlab. Matlab provides some simple functions that write to file. If no one responds with more useful information, here, you may want to contact Matlab for this. Best regards, Steven -- Steven Andrews OptiTrack | Senior Customer Support...

Thanks for the update Juan. I am happy you were able to find a solution. Are you using an older version of Motive? What you described sounds like a bug we may have already addressed in the current version, Motive 1.10 Anyway, I am glad you are up and running again. Cheers, Steven -- Steven Andrews O...

Hello weifeng0715, Thank you for your feedback regarding the SampleClient3D. I have looked into this, and the sample is currently functioning as we expect it to. Although the old variable name is being used there, a section of code has been intentionally commented out to prevent that variable from b...

Hi Kimkind, I am glad to hear you found a solution for the jitter. Here is some addition information. 1) Latency Compensation: Compensate for system latency by predicting the rigid body into the future (ms) With normal tracking you may not notice a difference, since the tracking is usually close to ...

Hello pratik_chatrath, The warning you are describing could be a number of things, and it would be best if we could troubleshoot together. Could you please open a Support ticket with us at help.naturalpoint.com so we can look into this with you? Best regards, Steven -- Steven Andrews OptiTrack | Sen...

Hello Kimkind, Thank you for reaching out to the community. It would be useful to determine if the jitter is present on the Rigid Body tracking, in Motive, or if it is something that is only visible in Unity. To help with this, you can select the Rigid Body and view its properties at the bottom of t...

Hello jangel, Thank you for reaching out to the community regarding your issue. We have not been able to consistently reproduce the behavior you are reporting. If this was working prior to a Windows Update, it may be a security setting such as the firewall, which should be disabled. If you have not ...

Hi RebSchu,

Thank you for that information. We have verified these settings are not saving and will have this fixed.

Best,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer