Search found 139 matches
- Mon Nov 25, 2019 12:56 pm
- Forum: SmartNAV Support
- Topic: SmartNAV's mouse cursor is lagging in some windows
- Replies: 8
- Views: 13178
Re: SmartNAV's mouse cursor is lagging in some windows
Hello SmartNAV users, Thank you for using SmartNAV and contacting us. This is a common problem with Windows 10. You will want to lower the Mouse Override Delay to 0.0. It's located in the Smart NAV Control Panel under the Behavior tab as pictured below. Please let me know if this helps, or if I can ...
- Thu Nov 14, 2019 12:52 pm
- Forum: SmartNAV Support
- Topic: desktop PC where Windows 7
- Replies: 5
- Views: 6862
Re: desktop PC where Windows 7
Hello, This issue was resolved in a support ticket. But to follow up for anyone following this thread: ----------------------------------------------------------------------------------------- ....The device you have here is a SmartNAV EG. This particular device does not have the ability to use the ...
- Mon Nov 11, 2019 11:39 am
- Forum: TrackIR 5
- Topic: TrackIR v5 Causes Significant Slowdown
- Replies: 1
- Views: 1407
Re: TrackIR v5 Causes Significant Slowdown
Hello Adje, Often this can be a result of out of date Graphics card Drivers. Please visit the website for your graphics card, download and install the very latest available. After installing, reboot your computer, and try Track IR again. Please let me know if this works, if not we'll try something e...
- Mon Nov 11, 2019 11:27 am
- Forum: SmartNAV Support
- Topic: Green light off
- Replies: 2
- Views: 4440
Re: Green light off
Hello,
Thank you for asking about this. It sounds like the USB cable, or connection is starting to fail. Can you try using a different USB cable to see if that fixes it?
Thank you for asking about this. It sounds like the USB cable, or connection is starting to fail. Can you try using a different USB cable to see if that fixes it?
- Mon Nov 11, 2019 11:25 am
- Forum: TrackIR 5
- Topic: Trackir5 and monitors
- Replies: 1
- Views: 1516
Re: Trackir5 and monitors
Hello,
Thank you for reaching out with this question. Using three Monitors will be fine, as long as the game supports it. Track IR will still work the same.
Thank you for reaching out with this question. Using three Monitors will be fine, as long as the game supports it. Track IR will still work the same.
- Mon Nov 11, 2019 11:23 am
- Forum: SmartNAV Support
- Topic: desktop PC where Windows 7
- Replies: 5
- Views: 6862
Re: desktop PC where Windows 7
Hello,
For help with this from support, please create a support ticket here: http://help.naturalpoint.com/new-ticket
I would like to schedule a remote session with you to see if we can't get this going quickly for you.
For help with this from support, please create a support ticket here: http://help.naturalpoint.com/new-ticket
I would like to schedule a remote session with you to see if we can't get this going quickly for you.
- Mon Nov 11, 2019 11:00 am
- Forum: TrackClip Pro
- Topic: Rear mounting camera
- Replies: 2
- Views: 3176
Re: Rear mounting camera
Hello Fuzz1, I have written answer to your questions below. I am wondering how to mount the camera behind your seat/chair? -A tripod is what gets used often for this. What would be the optimum distance? -About the same distance behind you as you sit in front of your monitor. Would you mount it level...
- Mon Nov 11, 2019 10:55 am
- Forum: TrackIR Enhanced Game Discussions
- Topic: Please help Camera/Driver issues????
- Replies: 2
- Views: 3362
Re: Please help Camera/Driver issues????
Hello Rich, Thank you for reaching out in the forums. The problem here is that the drivers have become corupt, and are not able to properly recognize the device. You will want to delete the NaturalPoint USB Drivers, as well as the Track IR software. Then when you reinstall 'As Administrator' the dri...
- Mon Nov 11, 2019 10:52 am
- Forum: TrackIR 5
- Topic: TrackIR 5 Freakout (With VIDEO)
- Replies: 2
- Views: 2261
Re: TrackIR 5 Freakout (With VIDEO)
Hello,
Thank you for sharing the video, that made it easy to determine what is happening here. There is a reflection on the left side of the camera view (Your right side) that is confusing the sensor. You will want to identify what the object is, and cover it u, or move it if possible.
Thank you for sharing the video, that made it easy to determine what is happening here. There is a reflection on the left side of the camera view (Your right side) that is confusing the sensor. You will want to identify what the object is, and cover it u, or move it if possible.
- Mon Nov 11, 2019 10:49 am
- Forum: Feedback and Feature Requests
- Topic: "Trueview" by axis and neck displacement
- Replies: 5
- Views: 8130
Re: "Trueview" by axis and neck displacement
Hello,
Thank you for reaching out in the forums, are you experiencing trouble with your Track IR device, or software?
Thank you for reaching out in the forums, are you experiencing trouble with your Track IR device, or software?