forums.naturalpoint.com

Can you send an unedited screen shot and a picture of the serial number on the hardware key to support@naturalpoint.com?

TrackIR bundles with a TrackClip Pro are backed up a bit right now due to one of the components being in tight supply. You can email me at support@naturalpoint.com with your order number and I can look into it a bit further.

Glad to hear that it's working again. Let me know if you run into anything else.

The cameras we make aren't really designed around security and general video recording.

We'll have to wait and see what their final version does before we try to narrow down the problem. Hopefully they fix whatever was broken, but we'll keep an eye on it.

<t>I've been checking with our developers and it appears that precision/standard mode isn't saved, but it is something we are looking into adding in the future. <br/> <br/> When it looses track of one of the markers on your TrackClip is it always the same LED? Also, does the right LED on the TrackIR...

Frednz88,

Get a hold of me at support@naturalpoint.com and we'll set up a time to do a remote support session to get in there and take a look at what is going on.

We are looking into a few issues with TrueView, and this may be a part of that. You might try the 4.x version of TrackIR and see if the issue persists.

If you click the setup button on the Dwell Clicking Toolbar there is an option to disable the click sound. As far as I know that is the only way SmartNav/Dwell clicker uses the sound card so I'd be curious to see if disabling that will cause the issue to continue.

I will pass this on to our developers and we will investigate this a bit more. Thanks for the feedback guys!