Search found 737 matches

by steven.andrews
Fri Aug 12, 2016 10:02 am
Forum: OptiTrack Data Streaming
Topic: Problem with NatNet and Matlab on Windows 10
Replies: 3
Views: 10873

Re: Problem with NatNet and Matlab on Windows 10

Thanks for the update Juan. I am happy you were able to find a solution. Are you using an older version of Motive? What you described sounds like a bug we may have already addressed in the current version, Motive 1.10 Anyway, I am glad you are up and running again. Cheers, Steven -- Steven Andrews O...
by steven.andrews
Thu Aug 11, 2016 10:40 am
Forum: OptiTrack Data Streaming
Topic: Bug in NatNet SDK package NatNet_SDK_2.10
Replies: 1
Views: 5501

Re: Bug in NatNet SDK package NatNet_SDK_2.10

Hello weifeng0715, Thank you for your feedback regarding the SampleClient3D. I have looked into this, and the sample is currently functioning as we expect it to. Although the old variable name is being used there, a section of code has been intentionally commented out to prevent that variable from b...
by steven.andrews
Tue Aug 09, 2016 12:28 pm
Forum: OptiTrack Data Streaming
Topic: Rigibody get shake/jitter in unity.
Replies: 3
Views: 4932

Re: Rigibody get shake/jitter in unity.

Hi Kimkind, I am glad to hear you found a solution for the jitter. Here is some addition information. 1) Latency Compensation: Compensate for system latency by predicting the rigid body into the future (ms) With normal tracking you may not notice a difference, since the tracking is usually close to ...
by steven.andrews
Tue Aug 02, 2016 10:25 am
Forum: OptiTrack Data Streaming
Topic: Streaming: Discontinuous Frame ID
Replies: 1
Views: 2459

Re: Streaming: Discontinuous Frame ID

Hello pratik_chatrath, The warning you are describing could be a number of things, and it would be best if we could troubleshoot together. Could you please open a Support ticket with us at help.naturalpoint.com so we can look into this with you? Best regards, Steven -- Steven Andrews OptiTrack | Sen...
by steven.andrews
Mon Aug 01, 2016 12:35 pm
Forum: OptiTrack Data Streaming
Topic: Rigibody get shake/jitter in unity.
Replies: 3
Views: 4932

Re: Rigibody get shake/jitter in unity.

Hello Kimkind, Thank you for reaching out to the community. It would be useful to determine if the jitter is present on the Rigid Body tracking, in Motive, or if it is something that is only visible in Unity. To help with this, you can select the Rigid Body and view its properties at the bottom of t...
by steven.andrews
Thu Jul 28, 2016 3:53 pm
Forum: OptiTrack Data Streaming
Topic: Problem with NatNet and Matlab on Windows 10
Replies: 3
Views: 10873

Re: Problem with NatNet and Matlab on Windows 10

Hello jangel, Thank you for reaching out to the community regarding your issue. We have not been able to consistently reproduce the behavior you are reporting. If this was working prior to a Windows Update, it may be a security setting such as the firewall, which should be disabled. If you have not ...
by steven.andrews
Thu Jul 28, 2016 11:28 am
Forum: Motive
Topic: Saving Settings of Data Streaming Pane
Replies: 7
Views: 5797

Re: Saving Settings of Data Streaming Pane

Hi RebSchu,

Thank you for that information. We have verified these settings are not saving and will have this fixed.

Best,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
by steven.andrews
Wed Jul 27, 2016 11:14 am
Forum: Motive
Topic: Saving Settings of Data Streaming Pane
Replies: 7
Views: 5797

Re: Saving Settings of Data Streaming Pane

Hi RebSchu, If you are using Motive 1.10 Final, it is expected that most, if not all, settings should be persistent. Could you let us know if you are saving your settings to a Project, and can you also tell us which settings do not seem to be saving? Thanks, Steven -- Steven Andrews OptiTrack | Seni...
by steven.andrews
Mon Jul 18, 2016 10:20 am
Forum: Motive
Topic: Ports in Motive: 1.10
Replies: 1
Views: 2018

Re: Ports in Motive: 1.10

Hello msanghv2, From the description in your post, it sounds like the streaming may not be configured correctly. When selecting a Local Interface in Motive, you want to select the IP address for the network card that is connected to the Ubuntu machine. Since our Prime Cameras require an isolated net...
by steven.andrews
Thu Jul 14, 2016 11:09 am
Forum: General OptiTrack Support
Topic: V120:Trio + HTC Vive Sync
Replies: 2
Views: 4629

Re: V120:Trio + HTC Vive Sync

Hi André, Thank you for reaching out to the community regarding this question. The online documentation says that, currently, only sync configurations with Prime-series camera systems have been tested. The USB sync is not as reliable as the sync provided in our Ethernet systems, so it is possible yo...