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How does one contact them directly?

You can center the IR5 view by pressing F12. My question is, is this 'center' directly related to the 'aircraft.cfg' file 'eyepoint' values?

<t>CHUCKP, I should mention that my bifoculs are very large. I think the number is 45 or 55. And I have them very high just under my lower eyelid. I do this with the glasses that I use with a computer. I use these glasses when I am programming/developing software, but I am now retired. My bifocul ra...

<t>I really like this IR5 with the v5 software. I have no problems using this unit with FSX sp2. Wish I had qotten this unit years ago.<br/> <br/> Not negatives but hey it can only get better.<br/> About the IR5 unit for future design ... the four corner adjustable mounting legs should be longer (de...

<r>[quote=CHUCKP]My current monitor is a 19" SAMSUNG Widescreen.<br/> <br/> As I get more into gaming, and especially if I get this TrackIR 5 unit, I am thinking of upgrading to an ASUS 24" LCD monitor that I can get for only $220. Since everything will be larger on that size screen, I might be able...

Software version 5 is a huge improvment. Jittering all gone.
All I have to do is figure out how to make adjustments.
Default usage is excellent.

But I will have to adjust the sensitivity down a bit.

I can move in to about 12" from my LG 26" LCD monitor before the IR5 stops working. I have to use large bifoculs.

CHUCKP, how large is your monitor?

<t>I was really supprised that it worked right out of the box.<br/> <br/> The movement is a tiny tiny bit jerky.<br/> I turned up the smoothing to 50%; but it's still there.<br/> <br/> Is there a way to get rid of my tiny tiny bit of jerking in FSX?<br/> Should I use IR5 software?<br/> <br/> No I do...

Could it be a bad cable connection?
Try a different USP port.

Have no idea what the status is of my order.